Extended Stay America
Reviews and Complaints

The odor is terrible... The room was filthy dirty... It stinks... The linen wasnt changed... There has never been any room service... This is just a bad experience... I wonder if the health department could get the. Placed cleaned...Instead of cleaning they are attempting to cover up the odor... Needs to be investigated...

Be very careful if you stay at one of the Extended Stay America Hotels with this nightmarish bed bug problem that many of their locations are apparently having. Extended Stay Hotels do have some appealing aspects to their franchise, like large refrigerators. But this potential bed bug problem needs to be taken seriously. Before you check in: ask to see the room and pull up the sheets across the whole bed to look for bed bugs. Look carefully there and other places where bed bug infestations may be occurring. Take your time and look carefully. You don’t want to wake up the next morning covered in painful, itchy bed bug bites! I’m dialed into the hotel business and this rumor about widespread bed bug infestations at Extended Stay America has been making the rounds a lot recently. Now, of course, you never know for sure if rumors are true, but I’ve heard this rumor about bed bugs at Extended Stay so often recently that I have considerable concern that it’s true. In any event, be very careful in checking for bed bugs if you do stay at an Extended Stay America Hotel.

At the Melbourne west 192 location they have a known prostitute call service going on room 212 Kayla Barker she’s high traffic in and out she’s on many escorts sites such as list crawler her numbers used are [protected] and [protected] it’s very appalling that this is going on at such an establishment and know one knows or maybe it’s a pay to play over there either way room has a very bad aroma they are scary and I felt very unsafe and almost didn’t want to come out. This is mind blowing this is going on here at a reputable chain location someone needs to do something

After exploring various reviews about Sierra Suites, it's evident that the experiences are quite mixed. While some guests have praised the friendly staff and clean rooms, others have highlighted issues such as bugs, uncleanliness, and poor customer service. It seems like Sierra Suites may have room for improvement in certain areas to ensure a consistently positive experience for all guests. If you decide to stay at Sierra Suites, it might be a good idea to set your expectations accordingly and perhaps reach out to the management in case of any concerns during your stay.

Having stayed in literally thousands of hotels domestically and internationally throughout my life, this stay is one of the worst for what is rated as 3 stars. Black mold, floors peeling back, toilet needed to be flushed by removing the lid, door and cabinet deterioration, tile floor had liquid stains, handle for shower feel off, carpet filthy., bathroom rod rusted thin, tv screen vertical lines fixed, appliances deteriorating, However, the bedsheets were clean, I did not see insects and the water pressure in the shower was excellent delivering hot water. Outside the room under the stairwell was a tremendous amount of garbage and open food containers. I checked out the next morning moving to another hotel close by for the next 6 days that has a solid 3-star rating that its reputation lives up to it. Posted on the mirror in the bathroom was a Stay confident sticker with a 10-point cleaning process #10 is where the problem is because if there is a management inspection nobody should be allowed to stay in a room like #214. If in fact the management had reported this to corporate, then that is where the problem lies because of negligence. I am truly disappointed with Stay America. Over the next 3 years I will be coming to Davie for extended periods of time as I have a daughter attending NSU and it would have been nice to use this hotel as it was very close. too bad!

If you wish to talk to me Stan Bostic [protected] [protected]@gmail.com

Prices constantly going up since day 1! After staying there for a long time I was paying more than the Crack & Meth Heads in off the street!

Keep ur children away from this place..its full of criminals...also ur car is not safe!

https://www.complaintsboard.com/extended-stay-america-b126636

https://www.bbb.org/us/nc/charlotte/profile/hotels/extended-stay-america-0473-282728/complaints

I call to get pricing information. Phone answered by Dakota. I was inquiring about a booking July 1 - 5, she gave me a rate of $103.54 per night. And I also inquired about July 13 - 19, 2025 where I was quoted $109.71 per night. Then I inquired about the website offering $77.39 per night. She told me in order to get that price, I would have to book 7 days checking out the 8th of July - I agreed. Then she says, you would have to book 14 days to get that rate. I'm like which is it, then starts back peddling - saying she had given me incorrect information.

Husband and I were staying at tech center ESA for four months and the Manager took it upon herself to begin eviction process in June for alleged nonpayment never have I heard of this for a hotel, Manager claimed we owed over $900 we knew it was false. Everything was paid according to our records then Aug we received Eviction Summons now claiming we owed over $1400 again false. Thanks to our credit card statements it proved we had paid everything, here is the contradictory information... according to the court paperwork the Manager filed our supposedly rate was $98.98 then it said daily how can we be daily when we informed them we wanted the weekly rate. Now we never we informed of what the rate was and ever time we asked for a receipt they never gave one, well a new employee did not know of the situation and actually gave us a receipt but it was not one of payments made it was a price report and what it showed was astounding the rate listed was not what the Manager stated for the court now to let you know in Colorado if an eviction is beginning the tenant is given a demand of compliance saying to pay or leave once the Demand is satisfied the process stops well we satisfied it and guess what the Manager did not stop it. Back to the receipt it showed a rate of $84.56 a $14.49 difference then it showed discounts and these were outrageous there were some as low as $0.30 to $104.99 but these did not reflect in the price the last section was the total and that was identical to the room rate also rate was listed as nightly for our whole stay being in this industry I was shocked to see this. There were no indications of payments made all the discounts amounted to over $1100 where was all that applied to. We headed to court and luckily received a stay till next court but this Manager does not abide by orders and illegal evicted us before the next meeting thankfully all evidence was already submitted. We left and have been without a place trying to make sure things are resolved though this Manager continues to make fraudulent claims against us after all calculations have been made we overpaid by over $2500. Do not ever stay at the Inverness location you will be severely overcharged, have basic necessities denied, no one is ever at the front desk if you lock yourself out after 11 pm you are out of luck they lock the door and leave a sign saying come back when we open at 8 am, if you receive mail you never get it until days later, the front desk staff and Manager are disrespectful, rude and have really no business being in hospitality. Do not stay here at all. Also we are not the only ones who are being overcharged and handed with eviction paperwork there is a possibility of six to ten more guest who are going through this but are not fighting like we are the Manager and one front desk employee intimate and make threats to them also they have disconnected the electric in the rooms of these guest. We are not longer staying there but we are still fighting this we won received a judgment but now heading back cause the Manager is fighting to reverse it claiming no knowledge of last meeting. Also we have been residences of this place and stayed well over 30 days and guess what we never received our tax refund be sure to always get you taxes back on the 31st day. Wish us luck

In most states, should you stay longer than 30 days (requirements may be longer in some states), you’ll receive a “permanent resident exemption” from occupancy tax.

What this means for me: cost savings, of course. Once you commit to that 31st day, the occupancy tax for your continued stay disappears and you’ll receive a refund of the tax for your previous 30 days. Be sure to ask your hotel front desk for this. If they aren’t aware of the rule, you can do an online search for occupancy tax for long-term hotel stays in the state you’re staying.

I asked about this when making my reservation and again when I checked in. A couple weeks into my stay, I asked the General Manager (and even called the District Manager) Diana Espinosa. All I got for them was excuses and the run-around.

My elderly father recently moved to Florida and was staying at the West Melbourne location extended stay Hotel. Unfortunately, my father was also my abuser and this relationship turned complicated. My father ended up passing away at this hotel, and the manager, Cassie Ferguson, I believe is assistant general manager, not only inserted her personal opinions and inflicted Pain on top of my trauma already experiencing, but also tampered with laptops deleted cell phone and refused to give me my father‘s belongings which I had to get law-enforcement to give her direction for a third time to do so I never did get a itemized receipt of the belongings which they are supposed to do by protocol and after restoring the information to the cell phone, I found images of this manager smoking pot with my dad celebrating Fourth of July I have tried to reach out to this company to get some type of resolution and have not heard anything back at the very least. This manager needs to be reprimanded for her conduct unprofessionalism and doing drugs with my elderly father on site really would like to hear back from someone. This man was a lifelong pedophile and building a cult where he was peddling T-shirts, and other merchandise in this hotel just unacceptable Thank you.

I me and my girlfriend checked into extended to say about 2 weeks or about a month ago the manager was leaving the next day I guess to go on a vacation to get married after that we had several problems with our room the toilet wouldn't work it was literally like floating up other people's poop from my days before we had no access to our toilet so we ended up getting with the other manager who's very helpful Trish the assistant manager she helped us some very very much but she did what she could with resources she had and so we eventually just had no access to a toilet so she tried to move us downstairs to another room again that went okay for a day or two and then the toilet broke again this time the bathroom flooded up to my ankles so we at that point cannot use the toilet anymore unless it was just to go number one so we agreed that we would walk to IHOP anytime one of us had to go to the number two this went on for 3 days until the toilet completely broke and we had to start going to IHOP for every single bathroom trip we had so that of course let us from going in and out of the building sometimes and and on hours of the night because we had to use the restroom we did not have any restroom in our room for almost 6 days at all we did not want to have to leave here because the kitchen rooms and the price of it you can't beat so we agreed to just walk to IHOP until they can fix it after about a week and going I finally getting a key to go use the bathroom in another room where the first time we sat down and there a roach crawled almost behind so finally she loses to another room and mind you this is Trish who has been nothing but kind and she's amazing she should be the general manager because she has a great hospitality skills whereas the other manager comes back from being on vacation and comes down in my room and tells me that I am not going to have my my stay extended I said why not and she said because I said I said okay well right before and she left on vacation it was overheard by some of the staff that she said she had met me once before and she didn't like my attitude I think she had a case mistaken identity I've never met this lady in my life so when she told me that I was going to kicked out I went up there to try to smooth things over and I said I don't think we've met I just wanted to find out why we were getting kicked out she said oh we've met about seven times I said no ma'am I just moved here and I have not met you except for the day that you're leaving on vacation for about 5 minutes I said I honest to God just was going to come up here and smooth this over cuz we really like staying here and we don't want to check out and and she said we are not extending your stay you need to go but you're checking out by 11:00 tomorrow morning I said so we just stay here for almost 2 weeks with no bathroom didn't complain a bit when I opened my couch bed there was a loaded syringe and the mattress is completely submerged in pee I didn't gripe about that but I'm literally in tears with this lady a friend she goes if you can afford a room here you can afford one some more f****** else there's another lady that stays in the hotel that I guess is the hotel gossip I walked up on her telling the manager that she thought we were prostitutes and tricks cuz we were always going in and out of the room to IHOP and but she doesn't know if that's because we had to use IHOP's restroom because we did not have a restroom in our room the whole entire week we were here not at all we could not use the bathroom at all except for two shower so then I heard the managers say she didn't really want to see her anyways because of our sexual orientation because me and my girlfriend have been together for 4 years mind you she's kicking us out this morning in the freezing cold rain my girlfriend suffers fromsevere rheumatoid arthritis and when I heard her say that she didn't want us here because we were gay my mouth dropped she doesn't even know that I heard her say that I know that I'm taking a social awareness and discrimination class in my college snhu right now that I'm going to school for business administration and entrepreneurship and I know that that is not okay and you plan on taking this as far as you know she works for you which is our local news all that I'm asking is to not be forced to check out we really like it here we had no problems with any other managers and pay on time she's very very rude and I think it's okay so mistaken identity she swear she's meant me seven times and I'm so rude to her I honest to God just move back to this town and I've never met her in my life and I don't know what's gotten into her or who she thinks I am I think it just merely is because we're gay because I hurt her say that and I heard gossiping with another guess which is awesome I also have another friend who just checked out of the same hotel and who is it in town for a couple days the same manager while she was gone at the grocery store came in and downtown her 50 dollars to packed up all her stuff and send it outside and said she owed $20 for a room we'll come to find out she had a twenty dollar credit on her room but they didn't apologize or give her money back they kicked her out in the middle of the night freaking cold at 10:00 at night she's also filing a complaint today this manager should not be allowed to be here if she's going to discriminate against people for being gay all that we're asking is to be left alone that we don't have to check out of our room today cuz we paid every day on time we literally went for 6 days with no toilet while paying for everything full price Trish was an amazing she was an angel and did give us a discount in a couple of days comped when we had all the problems and I hope to God that she someday we'll take this other girls I've ever came across the hospitality but she takes orders from the lady who was so prejudice and rude and told her to come and tell us that we had to be kicked out because they were going to work on the roof over our room and one other room on our floor I'm on the first floor so that's a not true

On Sept. 10th 2023 we checked into this hotel because my wife was having total knee replacement on the 11th and we needed a place where she could stay with out stairs for a short time. Worst mistake ever! One of the main reasons we rented the handicapped suite was for the recliner in the room. Upon check in we discovered the recliner was broken and management said there was nothing that could be done to repair it. My wife was never able to use the recliner at all. I needed a sharp knife for cutting some ham and it took many visits to the front desk and 3 days to finally get one. I asked the hotel manager if I could get a coffee pot and toaster and he said they did not provide those items at his hotel. Total lie. Found a desk card in room that said these items were to be provided on request. Talked to several maids who showed me these items on their carts. I needed clean hand towels to put over my wife's surgery site so I could place an ice pack on it. The assistant manager told me to go to front desk in the evening because there would be a better chance of getting clean towels. I would go down 3 or 4 times in the evening only to be told they had no towels. One evening on my 4th trip down I was finally given one hand towel by a very rude man behind the desk who looked more like he should be taking out the trash than dealing with guests. The only way I could get towels was to find a maid in the hall somewhere and ask her. When my wife got to a point in her recovery that she could go for a short walk with her therapist, the smell in the hall was so bad they could not stand it. Also the hall carpet was stained and dirty. Just walking down the hall to get to our room made me feel dirty. There were numerous other issues, but if I went on this would become a novel. My wife and I have stayed in many hotels in and out of the US and this is the by far the worst experience we have ever had. I talked to a number of guests and trust me not one was a happy camper. Would not stay in one of your hotels ever again and would not suggest any one else should either.

Constant noise and rude management. Extended Stay America is BY FAR the worst hotel experience I've ever had. It's not even close. Compared to this experience, the second worst hotel is like a wonderful dream.

Think of all the different things that can be done wrong to make a hotel experience a nightmare, and they ALL happen at Extended Stay America, especially senseless, nonstop noise and a management that will only crank up the noise if you complain.

"Worst" hotel experience doesn't even come close to describing this business. Complain to the front desk and ask a different room where it might be quieter, and you're told NO, and then they crank up the noise louder. Contact the corporate headquarters, and you find out that all they did was send your complaint back to the manager at the front desk of the hotel --- the one that's well aware of the noise because you've already complained.

Stay as far away from this hotel chain as you can if you want REASONABLE quiet --- normal quiet --- a human environment and not a ZOO.

This hotel is absolutely disgraceful. Rooms are to be non smoking, but they are all smoke filled and mold smelling rooms. Had 2 rooms reserved. I am currently sick from the smells from the hotel. Staff didn't seem to care, no one was wearing uniforms. Some even had house slippers on their feet. The rooms were absolutely filthy, holes, dust, dirt, pictures don't do them justice. They falsely advertise rooms on sites and they are not what they advertise. No response from staff, guest relations phone number, only open a case, but no resolution. Avoid this hotel at all costs. They will be reported to the state of Ohio health board, among other agencies since not getting any responses back from no one regarding the matter. 440 dollars for the stay. Don't bother calling corporate because they push back to general manager and the hotel, so that gets you no where. No one is taking any responsibility for these hotels.

--------- Original Message ----------

From: andrew_chism_[protected]

To: andrew_chism_[protected]

Date: 09/22/2023 10:27 PM EDT

Subject: A complaint filed from extended stay room 317 at 939 international drive Linthicum heights Maryland 21090

I am filing this complaint against the room tenant at 

The extended stay America, 939 international drive 

Linthicum heights Maryland, 21090

I'm Andrew Chism Jr at room 317

I am a retired 23 year and 4 months Air-Force Non-Commission officer ,Who have been a student doing 

.my studying here every since January 2023 up until now [9 months so far] and I plan to be here until my graduation;in February 2024! I pay my monthly bill up front completely for every single month I have been staying with out conflict or interruptions! I'm as aBehavioral scientist Research and investigation criminal activities in the Private and profession Businesses arena!

So when I do experience violations I must immediately report them!

Today my rights to privacy has been absolutely violationed!

You have a photo of the packaged opened and retaped ! My mail always comes early because the young lady, named Amber always called early around 10 or 11 am! But i received-front desk around 9 oclock pm! They said someone sent it to the room! THIS is An EXCUSE OR COVER UP BECAUSE YOU CAN READ THE ENTIRE LABEL YOUR SELF ! IT CLEARLY SHOWS MY FULL NAME AND ADDRESS AND ROOM 317 !SO ANY INTELLIGENT PERSON  can see THIS Was intended criminal act! Furthermore i the criminal didn't like what was in the package and retaped my personal property! So I'm expecting to destroy this criminal  behavior with out allowing this criminal behavior is absolutely serious and  I want a response by those at headquarters first, before I file charges![This isn't a threat but a promise! As MILITARY official, we take this criminal offense very seriously! It's an invasion of..my right to privacy!

So

I calling this to headquarters attention because I often have collection of products each month with $100.00 each! So I have a right to file charges to those who aid and abet this foolish criminal act!

For one I order a lot of items that I have coming to this hotel so why all a sudden someone's able to rummage through. My private property! It's 

This sounds suspicious if it wasn't intended that particular room [they never disclosed the room #, that's why it is your job to find out this c

I sent you a package I just got back from the front desk about 9 pm!

This package had been opened and resealed

Welcome! How can I help with your question?

You

I’m trying to find out who the legal owner is for the Extended Stay America Hotel located at 1031 N.Link , Anaheim, Ca. 92806 I know that this building has been sold to a new buyer recently; however some uncivil practices have taken place here and has greatly affected me as well as many other long term tenants here that legally protected by the fair housing and rent control act of California.

Pearl

Pearl, AI Assistant

Have you talked to a lawyer about this?

You

Most lawyers are pussies and won’t give you the time of day unless it is worth their time to make an extreme amount of money from the case at hand instead of doing what’s right for the consumer who is being unlawfully discriminated !

Pearl

Pearl, AI Assistant

What steps have you taken so far?

You

Well I have my evidence at hand and would like to talk to the right person within the ACLU of Orange County; however it would be best if I knew exactly who the entity is that bought the building. They’re just trying to evict everyone out of here so that they won’t have to relocate any of the long term residents here.

Pearl

Pearl, AI Assistant

Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you. Welcome! How can I help with your question?

You

I’m trying to find out who the legal owner is for the Extended Stay America Hotel located at 1031 N.Link , Anaheim, Ca. 92806 I know that this building has been sold to a new buyer recently; however some uncivil practices have taken place here and has greatly affected me as well as many other long term tenants here that legally protected by the fair housing and rent control act of California.

Pearl

Pearl, AI Assistant

Have you talked to a lawyer about this?

You

Most lawyers are pussies and won’t give you the time of day unless it is worth their time to make an extreme amount of money from the case at hand instead of doing what’s right for the consumer who is being unlawfully discriminated !

Pearl

Pearl, AI Assistant

What steps have you taken so far?

You

Well I have my evidence at hand and would like to talk to the right person within the ACLU of Orange County; however it would be best if I knew exactly who the entity is that bought the building. They’re just trying to evict everyone out of here so that they won’t have to relocate any of the long term residents here.

Pearl

Pearl, AI Assistant

Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.

Would like a room change. Neighbor is cursing that I am slamming my door at night. She has said defamatory things, calling me "Pig and disgusting for no reason." Then again after I came in from smoking my cigarette she threatened to call the SPCA on my cat, for what reason I don't know. i am not bothering her, just sometimes go outside at night to smoke and she complains the door is slamming and going on about nonsense that I am a "Pig" and then went on to say "You are disgusting." So I would like to be removed from this neighbor. My animal is not bothering her, for whatever reason she would like to call the SPCA. Would like to be removed from her cursing and weird behavior.

My boyfriend and I checked in Wednesday, early morning for 6 nights. Just moved to Newark Delaware and needed a place to stay until we had a place. Was greeted with professionalism, paid for our room with no issues. Then, next day, Thursday, was a completely different story! My boyfriend suffers from a mental disorder, which sometimes, it’s awhile before he starts to feel better. Never has he had any problems with anyone or created any issues, whatsoever. Unfortunately, on this day, he was in the bathtub and put the lock on the door and wouldn’t let me in. My key didn’t work, for the third time, so I went to front desk. I talked to the lady and asked for a new key and explained what was going on. She asked me to wait a moment for another person. So I waited for about 5 minutes and was approached by a woman, Linda, who had me explain the situation (which was in front of other people) and she abruptly told me that she would have to go to the room and handle it. She also told me that this could not be an issue and be disruptive to others. I was disgusted by her behavior and lack of respect towards me. I was then, loudly instructed to follow her up the stairs to 3rd floor. Well, I suffer from a disability and have a service dog, who was with me, and proceeded to tell her that I would take the elevator instead. She then proceeded to say she would meet me there. I get off the elevator and start heading to the room and then I hear, this LOUD KNOCKING, on door and her loud voice stating, Management Management, echoing down the hallway. I was in disbelief that this is how it was handled. My boyfriend was in the bathtub, came to door and at first, was not going to open it, but within a minute, he opened the door. She then proceeded to tell us that this better not be a problem because if it is, we will be asked to leave. I went into room she was leaving and next thing I know, she’s back in les then a minute and yelled at us to leave the room. We both stood there with questions of why! I was in tears and wondering why!?!? We both were shocked and confused by this whole situation. I finally, calmed down and called the front desk and asked to speak with Linda about this and explained that this was discrimination against him with no reason. I went down to speak with her and she approached me with such a disgusting attitude, that it made me feel so uncomfortable! I asked her to go to a different area that was not at the front desk to discuss the personal issue and was then told, no, this was the only place to discuss it. We both were bothered by this, but still wanted an explanation as to why we were told to leave. She said it was her responsibility to judge the situation and heard us yelling as she was leaving. She felt that there would be issues. I told her that we weren’t yelling, but I was on FaceTime with his sister and she obviously, misjudged the situation. I told her that if she had asked and not assumed and didn’t yell at us like we were worthless, then we wouldn’t be in this situation right now. Also, she was discriminating against him because of his “illness”, and then, I was yelled at to calm down and let her talk. She then told me that she was not discriminating against him and I was wrong and let her talk! She then she would let us stay the night, against her better judgment, but then we needed to leave. What in the world is the hiring process for this company? So now, we have to leave and find another place and wait for money to be refunded in 5-7 days! There were no problems, no complaints, no nothing UNTIL, Linda, made his illness an issue! Linda was the most unprofessional, disrespectful and disgusting person I ever met! I will never understand how this is acceptable for customers to be treated like this and will file a discrimination suit against Linda and Company for this matter! Linda needs to be let go immediately for her actions with this situation! She has no idea how to talk or treat people with kindness or respect!

Unpleasant Experience at Extended Stay

I hope this email finds you well. I am writing to share my recent experience at the Extended Stay located at 5855 Corporate Dr., Colorado Springs, CO, which unfortunately was far from satisfactory.

My partner and I needed a temporary place to stay after selling our home, and we chose Extended Stay for its convenience. Over the past two weeks, we have been making payments as needed, and until now, there have been no issues to mention.

However, on July 25, 2023, we encountered an unexpected problem with a payment that was going to be late due to a technical issue with the debit machine. A few days prior, we had faced a similar situation, but it was resolved amicably with alternative payment arrangements. This time, the front desk staff member approached our room and addressed the situation in an aggressive and hostile manner.

He insisted that payments must be made on time without exceptions, and he also mentioned a pet fee that we were unaware of. We had been at the hotel for two weeks, and our pet had been known to the staff since our arrival, yet no one had informed us about the fee. While we have no problem paying the fee, we were disappointed that this information wasn't communicated earlier.

The situation escalated unnecessarily, with the staff member threatening to charge us additional "back" pet fees and even suggesting the possibility of escorting us out of the hotel due to the late payment. This behavior was shocking and inappropriate, as we had always been treated professionally and courteously before this incident.

When we tried to explain that the late payment was a miscommunication and not intentional, he remained unyielding, emphasizing that the hotel's primary concern was prompt payment and adherence to rules rather than understanding or caring about our personal circumstances.

This entire incident has left us deeply upset and embarrassed, especially as other guests witnessed the exchange. Some of them later approached me and advised me to file a complaint, stating that such conduct is unacceptable in the hospitality industry.

As a result of this unpleasant experience, we have decided to check out and find alternative accommodations. It is disheartening to leave the hotel on such a negative note, as we had initially hoped for a pleasant stay during this transitional period. We checked in on 7/7/2023 and will be departing on 7/26/2023. We regret staying. That's how bad we feel.

I sincerely hope that you take this complaint seriously and address the issue with your staff. Hospitality establishments thrive on providing a welcoming environment, and incidents like this can tarnish the reputation of an otherwise reputable establishment.

Thank you for your attention to this matter. I look forward to hearing from you and hope that measures will be taken to ensure that such incidents are not repeated in the future.

Best regards,

Nicholes DeHerrera

Michael Sanchez

719.290.0960