Expedia
reviews and complaints

I purchased a flight to Morelia Mexico from Chicago, Illinois in Expedia WebSite on May 26, 2021 for $545.00. I entered all my credit card information at that time for an agreed amount of $545.00. I checked my bank statement on 05/29/21 and Volaris charged me $673.85 for the flight. I am trying to process a refund with Expedia but they said that I need to contact Volaris and Volaris said that I did the booking throughout Expedia and they are the ones that need to process the refund. At the end nobody is processing a refund or honor the original price.

Dear Sir/Madame,
I have repeatedly contacted Hotels.com asking for my Hotel booking [protected] in Greece, for 3 nights 3 rooms in Hotel Agnati-Horefto-Zagora-Mouresi to be moved to 15 or 18 June 2022 or issue me a voucher as I am not allowed to fly from UK this June for holiday reasons.

Hotels.com have tried to contact the Hotel but I am told that they are not responding or can not speak English.
Hotels. com told me that they would call me 72 hours but have not heard from them.

Please move my booking as requested above or send me a voucher.

Itinerary [protected]
Expedia clearly marked the price for this flight as including an item of checked baggage (I have photographic proof of this). Only after making the booking were we informed this would cost extra. However, Expedia offered no way of immediately cancelling the booking online and referred us to the customer helpline which told us we could expect a 4-hour wait before anyone answered. Moreover, the "call back" function was not working and Expedia simply terminated the call when we tried this. I want an immediate refund!

I booked a flight with Expedia for 14 June from Tampa FL to LaCrosse WI itenerary number [protected] and cancelled within 24 hours. A pop-up came up saying that I would get a full refund because it was less than24 hours from booking. The flight is still listed on the site. I tried the online agent and was told they could not help and gave me a phone number to call. I tried three days in a row and would be over 4 hours and left a phone number for call back. Never received a callback I next stayed on the phone to wait them out but both times they hung up at 2 hours. So I have no refund nor a cancelled flight.

My name is Haley Prather, I booked a room July 26th - July 29th. My sister Sarah Demaria went and booked a separate room under her own credit card and didn't realize I had already booked a room with my own credit card. So because she wanted her $313 back, she called the courtyard marriott and spoke with Stephen Wyner [protected] and told him her card was fraudulently charged. She put my name on her account, because of that they cancelled my reservation also. Per the manager because she said it was fraudulent, that I now will never be able to book with any of their hotels again. Straight BS. Im demanding this be straightened out and if not I will take it upon myself to get legal actions taken due to me being falsely stuck in this [censored]. Sarah Demaria needs to have this solely on her and my name needs to be unflagged for this immediately!
Any questions please feel free to call me personally [protected], thank you!

I have airline credit, REF# 7555555425926582. On Friday I use a online virtual agent to assist me in booking a flight. DFW-CVG 06/24/21 CVG-DFW 06/28/21. I gave them my bank card ending in 0608 but it didn't go through, however the agent charged my card 3 times for the amount of 138.40. these funds were removed from my account and put in the pending status. I filed a claim to return these funds with my bank. However I did not get my flight booked. There was systen error on the agents end. My card was fine. I decided to try again with a virtual agent on Monday using another Credit Card. I recieve flight confirmation from Expedia Confirmation number AWXKUL. Today I recieved a call from an expedia agent working from home, telling me the flight was cancelled due to my cc being expired. He gave me the last four digits of the card ending1675. I don't have a card ending in that number. The cc I used and verified the number with agent before we finished our chat ending in 6979. I checked with my cc company and again the funds were taking out of my account into a pending status. I don't have a flight now and this has happen twice. I filed a dispute again for 2nd time. the problem is I won't recieve my money back into the account until 5 business days. such an inconvenience. what is going on with this company? help!

This is a joke. I said I wouldn't use them anymore after the last debacle, but I still had a credit and needed to book a flight. simple right? Well, I click to use credit and my flight was 119$ after credit so I was happy to pay the remainder. Well, while processing, the "system was down" so I tried again several minutes later. same thing! I look at my bank account and it has been charged THREE TIMES! I call and call and it will be at least a 4 hour wait. HA! so I get on the virtual chat in the app and get someone in about 6 minutes. Now my flight has went up 300$ and wants to charge me that price instead of when I booked it. he asked if that was ok and I said no, I wanted the price it was when I booked it. That I had proof of it all and he said he cannot proceed and disconnected the chat. This chat took over 45 minutes. I have screenshots of ALL of it. Piss poor customer service. I never want a hand out but I served in the marines and this is the [censored] I went to combat for? garbage man, pure garbage and im not even an [censored]. I NEVER report bad customer service dealing with this for 6 hours has made me irate. you can email my ghost email if anyone has anything to say @ [protected]@aol.com

I booked a flight for 14 June from Tampa to LaCrosse WI itinerary number [protected] I cancelled the flight the next day So I could change my date to 13 June instead, and have not received a refund I tried to use the virtual agent but three times they said cannot help me so I called the number given and was told it would be over 4 hours so I left a callback number and got no callback two days in a row. So the next time I called I stayed on the line and two times they hung up at 2 hours. Still no refund and flight is still on the site. Their policy states if you cancel within 24 hours, which I did, the customer gets a full refund. It is impossible to speak to anybody at the company. This is the first time I have ever used Expedia and I cannot recommend this company to anyone.

I wish to have someone from the company contact me and refund my flight. It is not fair to advertise something and then refuse to honor their policy. Now on the site, both flights are showing up. Why would I fly from the same place to the same location two days in a row without a return flight?

Itinerary # [protected] flight booked through Expedia on United Airlines Confirmation # MLXZHG for Tuesday May 18, 2021. Expedia sent several emails stating that United had cancelled our flight. The flight was in fact not cancelled, I called United May 24th and the customer service rep told me that the flight was NOT cancelled and Expedia had double booked the flight, so they told us it was cancelled so we would not show up at the airport. United Rep told me I have to contact Expedi and ask them to remove the No Value on our purchase so that a credit/refund can be issued to us. I need Expedia to contact United and ask that the No Value of our purchase be removed so that United can issue me a credit. This is unethical behaviour on Expedia's part. They should not be allowed to over book a flight, send false cancellation emails and then not allow the customer to not be reimbursed.

Booked a hotel reservation through Expedia. They booked the wrong date,
5/18/21 instead of 5/8/21. Expedia charged me $14.99 to set up the reservation and an additional $14.99 to cancel it. I also prepaid the room charge, $125.65 when I initially booked the reservation. The reservation was cancelled because Expedia booked the wrong date and even though they booked the wrong date(their error), they charged me to cancel the reservation. I am unable to get Expedia to refund not only the charges to set up and cancel the reservation, but they have not refunded the prepaid room charge either. Incidentally, the amount I was told would be refunded ($116.79)is different than what I paid($125.65). I chatted via their chat room on their website and was told that the refund had been put in a queue on May 4, 2021 to be paid which is the date I booked and cancelled the reservation. To this date, May 19, 2021, I have not seen a refund on my credit card. The refund receipt number I was given is: [protected]. This information was given to me via email.

My complaint starts from a stay here in ponce Hilton puerto rico we reserved and paid for an ocean view side room and also deluxe when we arrived we we're thrown to the east wing room 233 that if you check is the last room on that wing I complain and fault with no result I expected to get what i paid for and we didn't either you guys are playing with the system and scamming us or the hotel is scamming us someone is going to answer and this might end up in class action lawsuit according to what i have in front of me I will never use your service again for playing with peoples money

[protected]
flight from JFK to RSW on May 20, 2021
Locator RYIJLW
waiting for over an hour after the system said a wait time of 15 minutes only. your website and chat is telling me to make a call
i have WASTED valuable time trying to just get a confirmation that my flight exists. JetBkue says -NO!
Please HELP!
John Kowalski
[protected] [protected]@aol.com

Booking stated free cancelations but when I went to cancel the car rental because the flight was delayed and NU Car Rentals was closed (4PM on a Sunday)when the flight was going to arrive I tried to cancel. The cancel button would not work and the "Help" button just took me to an automated online assistant that would just post the same thing over and over and was completely useless. I called the NU Car company and they said I had to call Expedia so it was a never ending loop. After waiting 1.4 hours on hold with the expedia (Customer service) I received an email this morning my funds, 491.00 would not be refunded.

I would like to file a complaint against Sonesta Hotel, 500 E. 105th St., Kansas City, mo. My daughter and granddaughter drove 10 hours from Minnesota, arrived early, was told they couldn't check in till 3, which meant they had to find a room at a different hotel, The room had dirty sock under blinds, which means room wasn't cleaned very good, was not informed there was no hot tub and pool closed because of maintenance issues, no room service, dirty used clothes scattered in parking lot, puke in the parking lot, elevator had puke and pee in and on the walls of elevator, my granddaughter cannot use stairs due to her disability but they had to use the stairs. The breakfast manager didn't offer cream for coffee. The dates of their visit was April 7-13th. I think they need a full refund, or at least a partial refund

Expedia never credited me the $791 owed to me after having to cancel my flight last year due to COVID. Expedia conveniently lost all correspondense regarding the credit. I had to prove to them credit was due me-which I did. Thankfully I saved everything & Expedia was forced to issue me a credit back to my credit card. That was in January 2021. I am still trying to get my credit. I have heard every excuse in the book, been on hold for extremely long amounts of time, have called numerous times, been transferred and transferred again, told over & over I'd receive the credit within the next 14 days, gave my credit card info (for credit) several times... I'm sick of it. I am currently on hold 25 minutes and holding...still trying to resolve this issue

I purchased hotel insurance when I saw that the hotel I booked was not cancellable.
Well, as need be, I had to cancel the room.
Bottom line your insurance company, AIG, refused to refund my hotel stay for that day?
No terms sent after or before I purchased the protection or explained to me. Just a $9 cost on the hotel site for trip insurance!
Shame on Expedia and AIG for such misleading information.
I am a GOLD Expedia customer and will never use or charge another thing unless this is resolved.

Charles Sams

Early this year, I booked a flight (itinerary #[protected]) from;

- Montreal (YUL) to Fort Lauderdale (FLL) January 9th 2021
- Fort Lauderdale (FLL) to Tampa Bay (TPA) January 28th 2021
- Tampa Bay (TPA) to Montreal (YUL) February 12th 2021

A couple of weeks after landing in Fort Lauderdale and days prior to my next flight (from Lauderdale to Tampa), I received an email (from Expedia) notifying me that my flight from Tampa to Montreal was cancelled and that I had to reach out to Expedia to arrange an alternative flight.
Upon speaking to an Expedia representative and evaluating my options, we did not reach an agreeable solution and so they offered me a refund for the flight from "Tampa to Montreal" of an amount of $340.00 per ticket (CDN) and assured me (on several occasions) that the flight from Lauderdale to Tampa would not be affected.
On the morning of January 28th, we get to the airport of Lauderdale only to find out that my flight was cancelled by Expedia. I suffered many set-backs that day as a direct result of their careless actions.
Furthermore, upon looking at my credit card statement, I realized I was refunded only 253$ and not 340$ as promised. I called Expedia and spoke to several representatives; they told me that they would review the details of the call (that can take up to 45 days) and get back to me. It's been over three months and still no news. I've been calling them for the last month and the automated system keeps saying that there is a 2 hour wait time, and asks to leave a number for them to call back which they never do.

It's been a very unpleasant experience to say the least, I'm hoping for a solution otherwise my next step will be to send a copy of this email to the various medias and expose them for unfair practices and lack of integrity. Surely I am not the only victim to land such an awful and unjust experience.

Itinerary # [protected] - Yesterday (4-5-21) I had picked fights to use my travel credit from a covid issue where the airline cancelled / changed the flight. I did not change it. Had the same flight for 7-1-21 and the Expedia site had me pay the difference of $3 per ticket for three people or $9 total. Entered my credit card twice and got errors. Had to call Expedia and that took a total of three hours. Once I got someone it took almost an hour to get my tickets, but Expedia said it was now over $200 per ticket more. Feed up I paid the amount. Then two hours later I book another family member on the same flight and same seats using AA system and I got the lower price of $738.70. My credits for the covid cancelled flights were $735.70 each. My gut is Expedia needed to make money here.

I will never use your services again for booking flights or hotel. Making money on a covid issue is despicable and unprofessional.

I booked a flight from LAX to GOT a week ago. I needed to be in Sweden at a specific time and was happy to pay a little bit more to get the right flight. An email the next am: "We have changed your flight." The new one put me in GOT 10 hours too late. A button said "accept" another "cancel" I cancelled. The next morning I got the same email, I cancelled, again. This morning I got a text: Action required. I called, was on hold for 1 hour and 58 minutes. Then was told that Lufthansa would not give me a refund. (Close to $1000.) I called Lufthansa, within in minutes they gave me a full refund, BUT I have to talk to Expedia so they can give it to me. I am not looking forward to dealing with Expedia again, ever. I wilI probably be put on hold for hours to receive my refund they should have gotten me in the first place. I cancelled within 24 hours and ONLY because THEY changed my flight! THIS IS THE WORST COMPANY, EVER! STAY AWAY! RUN AWAY!

In Australia our border closures have been erratic. I had a booking through Expedia for Travel in Feb 2021, but had to cancel as Tasmania was not letting NSW in. This booking was on # 7508542875764 and I used the Expedia app to try and change the date, but I could not so I cancelled it assuming that I would get a voucher for the whole amount as I stated it was Covid related. I received a $54.08 out of the $689 that I had originally paid. In a time or a pandemic Expedia offers poor customer service no ability to speak to person and their chat line is a bot that is impossible to use. Their wait lines for a phone is ridiculous and they offer no email. They are very happy to take your money and act dumb.

I ended up having a new booking ID #72039852899497 that I used in April when the borders in Australia opened again. This I paid in full myself, so I want Expedia to refund me the original payment I made on my initial booking # 7508542875764 of $689 and they can cancel $54.08 as I won't be using it.