Exoticca Travel’s earns a 2.3-star rating from 3 reviews, showing that the majority of travelers are somewhat dissatisfied with vacation packages.
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Refused to honor 30 day trip credit even with severe illness
We paid over $4,000 for a trip to Ecuador on February 11, 2024 through Exoticca Travel. Due to a severe respiratory illness which was not going away, my Doctor recommended I cancel. Especially since the first city stop is Quito, Ecuador, which is at 12,000 feet elevation with thin oxygen, So, per Exoticca policy, I wrote them to cancel 34 days before the...
Read full review of Exoticca TravelHoliday
We had a terrible 1st and last day on our holiday. BA cancelled our outboard flight, so after spending 45 mins on hold to exoticca, we got told they would get back to us! We spent the 1st night in London instead of Switerland. When we finally arrived the next night, after a manic 2 hour taxi ride to catch up with our tour, we arrived at the hotel, at 1.30am, but they did not have a room for us! Exoticca told us to pay for it ourselves and it back. When i suggested we might not have the funds she simply said i hope thats not the case.
Our direct return flight was cancelled by Exoticca as they thought, without consulting us, in case BA cancelled it!
Or connecting flight was then delayed in Brussels.
Our other members of the group said they would never use them again.
All they offered us, after waiting 3 months, was a voucher off our next booking! As if we would travel with them again.
We expected better service from a company as big as this.
Desired outcome: Financial compensation
Misleading information
We scheduled a trip to Peru through Exoticca for February 2022. I asked what the current Covid requirements were to enter Peru. We were told we need a PCR test to enter Peru on 2/9/22 by customer service. We never needed to show these test results to enter Peru. We sent $250.00 to get these tests done. I believe Exoticca should reimburse for these costs.
Desired outcome: refund
Is Exoticca Travel legit?
Exoticca Travel earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
Exoticca.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
According to our analysis, Exoticca Travel appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Several positive reviews for Exoticca Travel have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Exoticca Travel and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Exoticca Travel protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Exoticca Travel complaint handling
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Exoticca Travel contacts
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Exoticca Travel phone numbers+1 (888) 488-0592+1 (888) 488-0592Click up if you have successfully reached Exoticca Travel by calling +1 (888) 488-0592 phone number 0 0 users reported that they have successfully reached Exoticca Travel by calling +1 (888) 488-0592 phone number Click down if you have UNsuccessfully reached Exoticca Travel by calling +1 (888) 488-0592 phone number 0 0 users reported that they have UNsuccessfully reached Exoticca Travel by calling +1 (888) 488-0592 phone number
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Exoticca Travel address80 Southwest 8th Street Brickell Bayview, Miami, Florida, 33130, United States
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