Exclusive Property Management
reviews and complaints

We originally had a signed lease, via Invitation Homes, to rent a single-family home in the Huntington community (Biscayne subdivision) for a move-in date of 9/24. Per requirements, we sent our application, documentation, and money order application payments to Exclusive Property Management, via FedEx overnight, and have a tracking number confirmation that everything was received on 9/3. My wife drove out to hand deliver new money orders on 9/6 to their office. We received email confirmation directly from Exclusive Property Management that all documents were received, and nothing more was needed on 9/7.

In the agreement to submit our application it states that there is a 20 day review process by the HOA, this is counted from the date that our application was submitted.

We called each week to check in on the process and got a different answer each time. A receptionist named [Receptionist's Name] would eventually tell us that we would hear back by the 27th. Our landlord company, Invitation Homes, has even attempted to reach out.

The days continued to pass. We completed our walk through of the home on 9/24 with Invitation Homes. Numerous calls would yield different information and answers, however [Receptionist's Name] would tell us that there was a mix up with their office in regards to our application - she informed us that the HOA needed to approve a new application form, and ours needed to be adjusted, and that our application wasn't sent to the board for review until 9/17.

Now it is 9/29, we have movers scheduled for 9/30, and we even had our lease revised to reflect a 9/28 move-in - but yet there has been no resolution from EPM. In fact, now when we call [Phone Number] is always in the break room for coffee, in a meeting, on a call, and we get sporadic responses via email. No apology whatsoever from the company, despite their admitted error in the situation.

At various times during this process, we have dealt with someone named Saramel (heavy accent, I believe I am spelling her name correctly). Saramel would brush us off rudely, and at one point told us that buyer applications go before renter applications to the HOA, which is not at all outlined in their documentation. [Receptionist's Name], despite us being pleasant each time, was, at times combative and dismissive.

We have acquiesced with each of EPM's asks - to write a letter to the board, to amend our lease, etc, and nothing has been done on their end.

At the end of the day, this is a complete breach of an agreement, and EPM has done nothing to mitigate or resolve the process, despite taking our application fee at the start, which essentially locked in our agreement to the process.

Now, with less than 24 hours to go before movers arrive, we are scrambling to get this resolved - however, calls to EPM go to a dead end - Saramel now puts us on long holds, and Veronique is now in "meetings all day".

The fallout from this could mean excessive added costs for us - moving costs, any potential relocations, and simply being without a home due to their error.

They have attempted to blame the HOA, but this is squarely on the shoulders of EPM.

I find it incredibly curious that during our first email correspondences, the footer of the email constantly pushes for a ComplaintsBoard.com review - and now that footer is not there. I can't help but think how many people feel pressured in leaving a good review because upsetting EPM could impact their living situations and livelihoods.

Sense of professionalism is exquisite, and communication is very timely.

Marsha from Exclusive Property Management provided us with the right and helpful information. She really cares.
Thanks!

I had a positive experience with Denise Wolf, very nice, helpful, and friendly. Thank you for your help.

Great staff at EPM. Prompt responses and always helpful. We are greatful to everyone. Diane Giove, President, Parkridge East Condominium

All communications and documents went well and they are very professional. I would recommend them to anyone seeking their guidance. Denise Wolf was super helpful! Thanks again.

It's hard to truly find a property managers that makes you feel that they are trustworthy and honest and really care. This team truly goes above and beyond for their homeowners, providing great service and handling any challenge that may arise.

To Tamica Lloyd and team. No complaints from me ... and I'm not shy about complaining ... :) It has been extremely trying with all the pandemic restrictions but the Team for EPM property manegment (Riviera Isles ) have always and continues to provide excellent support. Thank You

Job Well Done! Professional, Timely and Courteous! Thank You, "Heather Silpat" (Customer Service Rep.) for all you have done and keep on doing to Represent E.P.M. Services to myself and other property owners. Your Expertise, Professionalism, and Willingness to Assist in all areas and resolved issues is GREATLY APPRECIATED! Hats off to Heather! Sincerely, Roger W. V.P.G.

Just booked my baby shower at the Riviera Isles Patio and the team was SUPER! I own properties in other communities but the Riviera Isles team led by Tamica Lloyd was awesome. They have a robust process, super friendly and know what Customer Service means. My expectations were exceeded and I highly recommend the EPM team from Riviera Isles and Tamica Lloyd! Sincerely yours, Angel Rivera