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DriveTime Automotive Group
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DriveTime Automotive Group
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2.2 315 Reviews

DriveTime Automotive Group Complaints Summary

91 Resolved
215 Unresolved
Our verdict: Engaging with DriveTime Automotive Group, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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DriveTime Automotive Group reviews & complaints 315

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10:31 am EST
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DriveTime Automotive Group - Selling car with engine trouble

We purchased a vehicle from them and almost immediately we began having engine trouble. We took it in to the shop and they stated that we needed a motor. After a couple of months we got the motor placed but it was used and again almost instantly began having problems with that motor. We again brought it back to the shop and it has currently been there for...

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4:38 pm EDT
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DriveTime Automotive Group - Drive time selling lemons

I purchased a 2016 jeep patriot in February 2022 for 16,999. I should have known this was bad because I went in to buy with a 625 credit score and got a 16% interest rate and still was paying $490. So the very next day the car is dead (can't get to work) I call drive time and was told to bring the car back, yes even after I tell them it's dead, I get it to...

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6:54 pm EDT
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DriveTime Automotive Group - Chevy Malibu 2019

I purchased a Chevy Malibu 2019 from Drivetime on July 22,2023. The same night the engine light came on. I was told by the manager and sales person the warranty company will take care of it. I called the warranty company and was given several numbers to call from a list. I called and and also drove to several repair locations whom which no one wanted to...

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Is DriveTime Automotive Group legit?

Our verdict: Complaints Board's review suggests DriveTime Automotive Group is mostly legit with an 80% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 29% caution is advised. Before engaging with DriveTime Automotive Group, reviewing user feedback and how DriveTime Automotive Group addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with DriveTime Automotive Group. Trust, but verify.

DriveTime Automotive Group earns 80% level of Trustworthiness

High Trust Suggestion: DriveTime Automotive Group evaluated with 80% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for DriveTime Automotive Group. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

DriveTime Automotive Group has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

DriveTime Automotive Group has claimed the domain name for drivetime.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Drivetime.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for DriveTime Automotive Group have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up DriveTime Automotive Group and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • DriveTime Automotive Group has been found to only resolve 29% of 9 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • DriveTime Automotive Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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4:06 pm EDT
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DriveTime Automotive Group Fraudulent sale

I purchased a 2018 Nissan Pathfinder on July 26,2023 from DriveTime Owings Mill. I initially wanted to purchase a Chevrolet Traverse which didn't have a/c,rust everywhere and a passenger side window that didn't work. They quickly showed us what they advertised a 2018 Nissan Pathfinder SV (it is really a Pathfinder S) it had 45k on it and drove pretty well. When we asked for service records and carfax they showed a Experian Auto Check Score and said there wasn't any service records because not every mechanic reports it. We were ensured that if we purchased this vehicle we would be covered for major mechanical through dealer warranty and extended warranty. We also had 5 days to return the vehicle. Our vehicle has been in the shop for the last two days which is the end of our 5days, because the engine is unsalvagable. This vehicle was sold without the proper checks and test for it. SilverRock the company that handles the warranties is giving both the shop and us the run around. They won't even start covering for a rental car for us.

Desired outcome: Take the car back and a full refund of our money.

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2:24 am EDT
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DriveTime Automotive Group Great Experience with DriveTime: Easy Process and Excellent Customer Service

I had a really good experience with DriveTime. It was super easy to get started and the customer service was great. I talked to a couple of guys named Mr. T and Mr. Tierre and they were really helpful. Thank you DriveTime!

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1:45 am EDT
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DriveTime Automotive Group DriveTime Review: Helpful Staff, Quality Service, and a Few Hiccups Along the Way

So, I gotta say, my experience with DriveTime was pretty darn good. The folks there were super helpful and polite, which is always a plus in my book. I did have a bit of a problem with my new ride, but the team really came through and fixed it up for me. The only thing that kinda bugged me was how long it took to get everything sorted out and drive off the lot. But hey, I guess that's just how it goes sometimes, right? Overall, I'd definitely recommend giving DriveTime a shot if you're in the market for a new car.

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12:39 am EDT
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DriveTime Automotive Group Unreliable and Untrustworthy: My Experience with Drivetime Car Dealership

Drivetime is a car dealership that sells used cars. They don't check the cars they buy before selling them to you. I had a problem with my car and an employee told me that the warranty would cover it all. But they fired that employee for telling me that. I had to make them fix my car and it cost me over $700.00 dollars. I don't think they care about their customers. Even if you have bad credit, you can find another place to buy a car.

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DriveTime Automotive Group Terrible Experience at DriveTime in Conway SC: Unhelpful and Unfriendly Agents

So, me and my wife went to DriveTime in Conway SC for a scheduled appointment. We were pretty excited to check out their cars and hopefully find one that we could afford. When we got there, we were surprised to see that there were no other customers around. We thought that was a good thing because we could get the attention we needed from the agents.

But, boy, were we wrong. We waited for 15 minutes before anyone even bothered to greet us. And when they finally did, they didn't seem too happy to see us. We asked them a few questions about the cars we were interested in, but they just gave us a run around. It was like they didn't want to help us at all.

We were looking through the cars when they suddenly told us that they were closing up. We were shocked and disappointed. We didn't even get to see all the cars we wanted to see. We felt like we wasted our time going there.

Overall, we had a terrible experience at DriveTime in Conway SC. We wouldn't recommend it to anyone. The agents were unhelpful and unfriendly. We felt like they didn't care about us at all. If you're looking for a car, we suggest you look somewhere else.

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DriveTime Automotive Group Mixed Experience with DriveTime: Solid Cars but Poor Customer Service and Coverage

I gotta say, I got a couple of cars from DriveTime and they were pretty good. I mean, I had to pay a lot of interest, like over 60k for both, but they were solid cars and I owned them outright. But then I got another car from them and the engine just gave out after only 20k miles. I had this silver rock coverage thing, but they wouldn't cover it. And when I talked to the sales guy at DriveTime, he acted like I was just some random person off the street and my loyalty didn't mean squat to them. So, I don't know, maybe think twice before you take a big chance with these guys.

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DriveTime Automotive Group DriveTime Deception: My Frustrating Experience with this Car Dealership

DriveTime is a car dealership that claims to make buying a car easy. They have an online platform where you can browse their inventory and get pre-approved for financing. However, my experience with them was far from easy.

I spent hours online researching cars and found one that I really liked on their website. I followed all the steps they told me to do online and even spent $70 on gas to get to their dealership. But when I got there, everything they told me online was a lie.

They requested thousands of dollars as a down payment, which was nothing like what they told me online. It felt like a scam just to get me to come to their dealership. And to make matters worse, the car I wanted was 150 miles away, which meant I had to go get it myself.

This is a dangerous situation, especially for women who may have an abuser expecting them to bring home a car. It could put their lives at risk.

Overall, my experience with DriveTime was disappointing and frustrating. I would not recommend them to anyone looking to buy a car.

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DriveTime Automotive Group DriveTime Review: Nightmare Car and Terrible Warranty

This experience was a total disaster. The car I bought from DriveTime is a complete nightmare. It's only been 3 months since I got it and it's already broken down on me 3 times! I paid extra for the extended warranty, but it's a complete joke. When I took the car in to get fixed the second time, the mechanic found 15 things wrong with it. But when I tried to get Silver Rock to cover the repairs, they refused. They said that a massive oil leak was just cosmetic! Can you believe that? I had to call their customer service line 5 times before I got any help at all. And even then, only one person was nice to me.

The worst part is that the engine keeps turning off randomly when I stop at stop signs. It's a huge safety hazard! I would never recommend DriveTime to anyone. If you have a problem with your car, don't go to one of their recommended repair shops. I made that mistake and the mechanic said everything was fine. But when I went to a different shop, they told me that the engine was shot. They said that it looked like the car had never been maintained at all! So, if you want to save yourself a lot of trouble, go somewhere else. Don't make the same mistake I did.

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DriveTime Automotive Group Drivetime: A Nightmare Experience - Beware of Their Abusive Practices

This company is just awful! My experience with them is like when someone breaks into your house and then sues you because they had to pick the lock. I bought a used Suzuki Aerio from them back in 2009 when we were struggling financially and needed a second car. The car needed brakes right away, but it was still a good mode of transportation. We faithfully made payments for four years until we were in a better financial position and purchased another car for my teenage daughter to drive. In 2013, we received a big tax refund and decided to pay off four payments at once, leaving us with less than a year left on the car. Or so we thought.

Drivetime listed it all as one payment and then notified us that we were late on the next payment (we thought it was a computer glitch). Two weeks later, they repossessed the car. Okay, my daughter had just gotten into some trouble (which was rare for her), but we still had less than a year to pay. Fast forward to 2018, I checked my credit score and found out that Drivetime had sold the car to a collection agency for over $8000 (which was at least twice the amount we had left to pay) TWO YEARS AFTER they repossessed it. They never notified me that they thought I owed on the car, even though I had paid TWO PAYMENTS ahead on it. They owed me $600 for two payments they kept when they stole the car. This is killing my credit! I will NEVER pay this off or do business with them again.

By the way, the United States of America Consumer Financial Protection Bureau Administrative Proceeding File No. 2014-CFPB-0017 is relevant to this case. Drivetime was cited for this kind of abuse and ripoffs, but it doesn't seem like they've stopped. If you complain, they'll tell you that you have to deal with Bridgecrest, which handles their loans. It's hilarious because if you look up the board and CEO of Bridgecrest and Drivetime, you'll find EXACTLY THE SAME NAMES! Bridgecrest is just a shell company created by Drivetime to give you the run-around. Don't deal with this company!

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DriveTime Automotive Group Drivetime's Bait and Switch Tactics: My Experience with Their Deceptive Sales Practices

I recently had to make a long trip out of state for my mom's sister's funeral. Unfortunately, my old car was not up to the task, so I had to find a new one quickly. I decided to try out Drivetime, which I had heard good things about. I was able to get approved online with a down payment of $399 and a monthly payment of $489 (give or take a few bucks). However, I was a bit skeptical and called them three times to confirm that this was indeed the case. I explained to them that my husband had recently passed away, my old car had no AC in the 90-degree heat, and the brakes were almost completely gone. I needed a new car that day and couldn't afford to pay any more than what they had quoted me. They reassured me each time that everything was true and that I even had a promotional credit for $1200, so I wouldn't have to make my first payment.

When I arrived at the dealership, I had to ask for help because no one seemed to notice me standing there. Eventually, I was able to speak with a salesman and gave him all my information. However, it took a long time for him to enter everything into the computer. After over an hour, he told me that the down payment was going to be a little higher than what I had been quoted. It was now $699, and he couldn't explain why. He went to ask a woman if they could lower it, but when he came back, he said it was now $799! I was so upset that I wanted to cry and scream. He said he would work on getting it down while I test drove the car. When I returned, he told me that the down payment was now $1800! I was furious and accused them of lying to get me into the dealership. I had called three times to confirm the down payment, and they had assured me each time that it was $399. The salesman then told me that all their SUVs had a down payment of $1800 or more. He offered to put me in a smaller and cheaper vehicle, but the down payment would still be around $1000. I felt like this was a bait and switch tactic, and it should be illegal.

A few days later, I was able to find a beautiful SUV that was the same year as the one at Drivetime. I only had to pay a down payment of $650 and a monthly payment of $425. It was a much better deal than what Drivetime had offered me. I feel like Drivetime lied to me to get me into the dealership and then raised the down payment and monthly payment. They acted like it was no big deal and that I should just pay it or leave. This is not right, and they should be held accountable for their actions. I have heard that they have done this to many other customers, and it needs to stop.

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3:19 pm EDT
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DriveTime Automotive Group is whent thru 3 different vehicles cause on car had misfire and several codes 3 rd car has a transmission issur

drive time in jackson miss bought three different cars all of them there was something wrong with them 3 rd car 2017 kia forte im still under warranty im taking to aamco transmission now im not very pleased with these guys my first thigh payment was today each car had mechanical issue was not fixed sent me to firestone to get dionostic done they told me to take it back

Desired outcome: want some satisfaction out of getting it fixed without any other issues

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9:43 pm EDT
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DriveTime Automotive Group Auto sales

Purchased a vehicle from drivetime and it was advertised as a fiat 500x trekking. In the process of trying to switch insurance companies i found out it's actually a 500x easy which is false advertising. Then the car started having mechanical issues and had been in an accident which they kept dodging giving me the carfax. Now I know why. Went to trade the vehicle in on a different vehicle at a completely different dealership and they informed me it had been in an accident and it's only worth $1700. WOW whatta shocker.

Desired outcome: Take the vehicle back and dissolve the contract as to not leave a black mark on my credit. I won't even ask for reimbursement for the over $1000 in repairs I've made in the 10 months I've had the vehicle.

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11:07 pm EDT
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DriveTime Automotive Group Car purchase

On April 12,2021, I purchased a 2015 Hyundai sonata from Drivetime. I was told a different price for my down payment online but when i got in store,it was a lot more,with the same information i gave online. I should have walked then. I continued with the purchase,we went over the information and i went home. Less than a week later,the check engine light came on, so i went to Drivetime to speak with them and asked them to run a test to see what the issue was. They said they wouldn’t and that i was no longer to be dealing with Drivetime,all of my service inquiries would be through silver rock and questions for payments would be to bridgecrest the financial company they use. I was told i didn’t need to call them or come by because once i purchase the vehicle they could not assist me with anything else. I worked with silver rock the warranty company they use and attached to my purchase, the referred me to a place to have it checked. I took it to the pep boys and they said it was due to the gas cap not tightening all the way bringing a code for an evaporation leak. I’ve not had any other problems until 3/23 when the car out of nowhere lost power and i had to pull off the hwy with my child and wait 6 hrs for a tow. It was towed to a repair facility and i facilitated all communication with silver rock and the repair shop. Today i found out that bridgecrest and Drivetime are the same company,my vehicle has a refurbished motor that was replaced and fixed under a recall by the previous owner which was a rental car company. When this was done,Hyundai placed an extended warranty on the motor, which essentially voids the silver rock warranty i pay for with my car payment every month at least pertaining to the motor as silver rock will never be allowed to cover this motor in this particular vehicle. I contacted Drivetime via the customer service line and was told they did not know the motor was refurbished and had no of knowing that because they state the rental car company it was purchased from by Drivetime did not tell them. My car has been at the shop for almost a week, i had a repair facility ready to accept all requirements from silver rock,i was looking at a total of 200 dollars out of pocket,and a turn around time of 1-1/2 weeks to get my car,he found a low mileage motor for me. Silver rock was forced to deny the claim due to the extended warranty on the car. I am now being forced by hyundai to pay to have my car towed to their facility at my expense, where they will inspect the vehicle again and decide if they will cover it or not,if they do they will be taking apart an old Hyundai motor and putting it back together to put another refurbished motor in the vehicle, i have adamantly requested this not be done and to please explore other options. My only other options? Pay out of pocket, or risk sending it to the dealership to be charged however much they decide,because I also will be paying for any and all broken parts or they will be put back on my vehicle. They have said they will reimburse for a rental but will not provide one to me. I spoke to Bridgecrest/Drivetime who informed me i could surrender the vehicle at a total loss,no money back no replacement or anything. I’ve spent days and hours trying to get this resolved and can not. I want to see if i have rights and other options. Had i known this from the beginning, i wouldn’t have purchased a vehicle with a refurbished motor in it. I still owe for 2 more years, and there is a chance i may lose this vehicle due to Hyundai forcing me to use them as i don’t trust these people after talking with them and i don’t believe they have my nor my vehicles best interest in mind. Any help and guidance would be appreciated as their “help” is treating me as if i am supposed to know all of this complicated information. I feel like i have been deceived into buying a car that is not going to last, i have zero confidence that this issue will be resolved in any way for me through Drivetime,bridgecrest,silver rock, or Hyundai.

Desired outcome: Unsure,would like to discuss with someone if possible,

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6:08 pm EST

DriveTime Automotive Group The vehicle that I have purchase

I purchase a vehicle on Jan 4, 2003. I ask if I want to add repair coverage, but due to being a full-time student, it would have raised my payment to double the cost of my payment, which I could not afford. After driving the vehicle for less than a month, and 700 miles more than a 30 days/1,500 warranty. The vehicle had over five concerns with the vehicle.

-water pump needs replace-$4,020

-turbocharge (left and right) need replace$6,714

-lower control arm-1,529.67

and a few more items

My concern for a vehicle that had gone through a 23-point inspection, is how is it that none of these issues be reported. I have driven the vehicle a little more than 700 miles over the projected warranty(1,500). But with all these concerns, I am sure they were there before I purchase this vehicle.

I was wondering why my salesperson keep pushing me to purchase the 5-year warranty. But that would have put me in financial hardship, being a full-time student. My monthly payment would have doubled.

The vehicle has not being used since late February, it is parked.

Desired outcome: All I am asking is that Drivetime does the right thing.

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7:36 pm EST
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DriveTime Automotive Group Drive Time

I purchased a vehicle from drive time in March 2022. I put a down payment on it, and financed the rest. Right away the vehicle started to have issues, and I went to them and reported this. I had purchased the very expensive warranty, but found out very little was covered under it, so I canceled it before the 30 days. I was able to get the catalytic converter replaced under GM warranty thank God. But there was still almost $800 in repairs that I had to pay for out of pocket. eight months later I am putting out over $1000 more for another issue. I would like to sell the vehicle because it’s becoming such a burden but I will only get half of what I paid. They completely took advantage of me in a vulnerable situation, knowing that I desperately needed a vehicle and sold me a lemon and overcharged me for it on top of that I would never ever ever recommend this company or use it again, and I will warn others to stay far away from drive time.

Desired outcome: I would like some compensation for all this money I’m losing. I am actually losing about $10,000.

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11:10 am EST

DriveTime Automotive Group Selling broken/mechanically unsafe vehicles as safe

I bought a vehicle from drivetime. The vehicle was said to be mechanically safe however within a couple months of purchase the car broke down. The mechanic told me the car had sever mechanical issues and should not have been sold. It had been repainted to hide previous accidents and had a fraudulent equifax report. Since the initial incident the car has had extensive repairs including an entire engine replacement. Bridgecrest will not change the contract and tells me I need to contact drivetime. Drivetime Will not acknowledge the fraud and tells me if I have an issue I need to contact bridgecrest. I have been scammed and this vehicle has caused my family extreme hardship emotionally physically and financially

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12:45 pm EDT

DriveTime Automotive Group Defective auto

I just bought a car from drive time in August 2022 and have been experiencing problems with the car. The sunroof leaked so bad that Tha car was flooded on the passenger side. The front end is not flush I took it to a place in silver silverocks network and was told by the mechanic that the car had been in an accident which was not disclosed in fact they gave me a printout that said the opposite. The entire brake system is badly corroded, the check engine light will not go off I'm also being charged bi weekly for payments. I have done everything they told me and now I have heard nothing and was told that I couldn't bring the car back. I don't have money to just throw away they knew the car had serious issues when they sold it and now they don't want to fix them.there are new issues almost on a daily basis. I should not have to pay a car note and car repairs for a car I just bought.

Desired outcome: The car repaired or a replacement car

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Update by Callie Thurman-Suggs
Oct 07, 2022 12:48 pm EDT

I would like to be added to the class action suit.

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DriveTime Automotive Group Customer Reviews Overview

DriveTime is a popular car dealership that specializes in providing affordable and reliable vehicles to customers with less than perfect credit. The company has received numerous positive reviews from satisfied customers who appreciate their hassle-free car buying experience and excellent customer service.

One of the most significant advantages of DriveTime is their flexible financing options, which allow customers to purchase a car regardless of their credit score. Many customers have praised the company for helping them get behind the wheel of a reliable vehicle when other dealerships turned them away.

Another positive aspect of DriveTime is their extensive inventory of high-quality vehicles. Customers can choose from a wide range of makes and models, including sedans, SUVs, and trucks, all of which undergo a rigorous inspection process to ensure they meet the company's high standards.

DriveTime's customer service has also received high marks from reviewers. Many customers have praised the company's friendly and knowledgeable staff, who go above and beyond to help customers find the right vehicle for their needs and budget.

Overall, DriveTime is an excellent choice for anyone looking for a reliable and affordable vehicle, regardless of their credit score. With flexible financing options, a wide selection of high-quality vehicles, and excellent customer service, it's no wonder that DriveTime has received so many positive reviews from satisfied customers.
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Contact DriveTime Automotive Group customer service

Phone numbers

+1 (888) 418-1212 +1 (800) 813-5883 More phone numbers

Website

www.drivetime.com

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