Covenant Roofing & Construction
reviews and complaints

Hoping that my experience with Covenant Roofing (Leesburg, FL) will serve as a strong cautionary warning to anybody giving consideration hiring this roofing company.

As I had reason to be greatly concerned about a rather recently developed dip in the roof over the garage, I was most eager to get the roof replaced without delay, before hurricane season, and before actually having saved up enough to avoid financing.

With those concerns in mind I had to utilize the Florida PACE program. I found Covenant Roofing to be the ONLY available contractor within the program. The initial quoted cost was given as $ 19,000 clearly demonstrating that, as the only contractor in the program, they knew that they had me 'over the barrel'. After presenting 2 written comparable estimates from local non participating PACE program roofers, each OVER $ 5,300 less (!), Covenants sales rep reduced their quote to a still whopping $ 17,000, PLUS $ 200 for a permit, and $ 240 for 2 sheets of plywood for a total of $ 17,440. (btw. When I later requested to keep a small piece of leftover plywood that I had paid for, my request was denied !)

The sales pitch was lengthy with a thick pictorial book being part of the presentation. Emphasis was placed on how Covenant Roofing supposedly is unmatched in workmanship and detail. As part of the superior roofing that Covenant promised to provide I was told that all the gutters would be removed in order to properly install the drip edge, and that the gutters would be reinstalled. I was also assured that the dip over the garage would be taken care of and new plywood would be installed in that area along with any possible other area that the roofers would find a need to replace. Although not itemized, I am sure that the cost of removing and reinstalling the gutters, a tdious and time consuming process, was added into the overall cost. I questioned not only the salesman, but later also another Covenant rep if I would possibly have enough time to paint the gutters while down, however that ended up a mute issue, as the gutters were never removed ! When I later questioned how the drip edge could have been properly installed without the 'oh so important removal of the gutters that set's us apart from other roofers”, I was told that “they somehow managed to slip those under”...(a number of gutter spacers were, and still are, found by me on the ground after the project).

Worthy noting is that I specifically had asked the salesman if they subcontracted their work out and was told that : “ NO, WE HAVE OUR OWN CREW, WE DO ALL THE WORK OURSELVES” That turned out to be very questionable to say the least, as the crew that showed up consisting of 6 small in stature, underage looking, hispanics, all absolutely non english speaking. They were supervised by a 'foreman' who had limited English abilities. I suspect that the whole bunch were in the country illegally. The work was done in one day with a couple of workers returning the following day for 2 more hours.

It must be told that, while I understand that the installation of a roof is noisy, here a great amount of time it sounded, and felt, as though sledge hammers were used. I was truly worried that the roof rafters would be split, that's how severe the pounding was ! Not only did decorations I had hanging securely in the windows fly off, but as an end result the attic insulation is littered with an abundance of large pieces of roofing plywood slivers from were nails penetrated. From my layman perspective that does make me wonder if it effectively ruined the plywood leaving the whole roof subject to big time problems in years ahead.

Now, as to the dip in the roof, the reason why I thought I should not hold off with the installation of a new roof: THE DIP IS STILL THERE ! Granted, with the new multi dimensional shingles it's not quite as visually pronounced as before, yet it remains ! Initially Covenant Roofing explained the remaining dip by saying that “ it happens that way sometimes...could be the plywood, or something structural” Interestingly I was told that a new piece of plywood was installed precisely in the dip location. So, it seems to me (again, as a layman...) that unless that new piece of plywood had a dip in it there should be no more dip showing. Anyhow, my complaints were ignored, and there was no follow up. That is, until I left feedback on the FL PACE program pointing out the ongoing problem. Eventually a Covenant rep came out, acknowledged seeing the dip, climbed on the roof and into the attic. After calling his supervisor, back into the attic he went, to take pictures. Without providing any details about the dip problem the rep advised that I would be contacted in a couple of days.. Indeed I received a phone call informing me that supposedly the dip is 'structural', and again no further details were given. I asked to receive a copy of the pictures taken and they indeed were emailed. Though one would anticipate an explanation of what could possibly be viewed as a problem on the pictures, none explanation was given, none accompanied the pictures. Looking at he pictures I most certainly can not see any issue. Can however see, what appears to be daylight at the end of the roof line in a couple of places, also some of the before mentioned plywood slivers show in pictures.

I COMPARE THE PICTURES PROVIDED TO THE SAME AS IMAGES OF A CLEAR SKY WHILE BEING TOLD THAT THE CLEAR SKY IS PROOF THAT A STORM IS SHOWING. I hence asked for clarification from Covenant as to what they see in any and/or all of the pictures that would indicate a 'structural problem'. While following their apparent protocol of ignoring my request they have not bothered to give any explanation of what they see as unusual in the pictures.

As you have read my experience I hope you judge for yourself, chose wisely and hopefully find a trustworthy roofer for your project.

Professional team; hard working installers, good follow-up by foreman; quick and efficient roof replacement

They did a great job with all the weather conditions.b few things needed to be fix and done in a timely matter.

Candace *** this company is the best i have ever worked with, I have referred them to many other people which are all very satisfied . Good work fast work and glad I used them. candace

Covenant Roofing did a great job on our roof repair. From the inspection and estimate to the work and clean-up, they were professional and friendly. They answered all of our questions during the process. We highly recommend them.

Had my roof replaced a few months ago and couldn't be happier, great crew,fast,and efficient,began early morning and done by evening,thank you guys. Had my roof replaced a few months ago and am very pleased.great crew,fast and efficient,began early morning and done by evening,thank you guys,great job.

I'm very pleased to have Covenant Roofing help me select and install my first and new metal roof. Jordan helped me with the information processing stages, educating me on my best options for replacing an 18-year old shingle roof with a 26 gauge metal roof. Jared and his team were wonderful during the actual process of install. Regardless of time of day (not midnight) he answered my questions and helped me with my quandaries. I hope I'll be able to add photos of my great roof which looks absolutely stunning and has already proven to reduce the heat in our attic as well as the rest of the living portion of the house. Great job to all your team! You are great Americans!

The first of April the sales guy was at our house for a quote.we told him we were leaving on April 7th for 3 weeks. He said they would have it done before we left so we could inspect it and pay them. We agreed to that but they didn't start the job until April 13th and had me overnight a check before I even saw the job. We got back the first of May and the roof looks good but they left the plastic tarps on our bushes in the Florida sunshine and burnt them up. They never told us about this. We called and sent pictures and were told they would replace them. Now after several more calls they told me to just cut them all down and they will eventually grow back! I would not recommend this company because you can't believe what they tell you.

I am an engineer and decided that my roof was in need of being replaced. I got quotes from five different roofing companies and decided to hire Covenant based on their customer service, responsiveness and their excellent ratings for quality from multiple review web sites such as this one. Covenant is not the cheapest but they are competitive in price. If you are someone who values quality workmanship and want to have peace of mind that your roof was installed correctly by experienced roofers, then Covenant is your company. I live in a ranch style home that required 58 squares (that's big roof). The roofers came in and had the entire old roof off and the new roof on in just two days. My neighbors house has much less roof and hired a different company that took four days to complete their roof. I can not emphasize enough the high quality you will get with Covenant. I feel like I made the correct decision 100%.