Consumer Credit Counseling Foundation
reviews and complaints

and what to expect. They really take the time to listen to your concerns and provide helpful advice. The staff is friendly and knowledgeable, making you feel comfortable throughout the process. They offer a variety of services to assist with managing your finances, including budgeting assistance and debt consolidation. The website is easy to navigate and provides useful resources and tools. The only downside is that sometimes it can take a bit longer to get a response when contacting them, but overall, it's a great organization to turn to for financial guidance.

CCCF helped me become debt free in 3 years! The people are nice and know a lot.

Don't trust this company at all. They don't make your payments on time. They're rude over the phone. They don't know your whole file practically and won't answer any of your questions correctly. It's a whole mess. I thank God that I'm almost out of the program...

We asked for their help back in July/August. They haven't done anything. I don't know what they're doing with the money they take every month. But in the last week, we've been served with 2 small claims against us for non-payment. This company is a joke. Even when I call, they can't find us in the system, but they can definitely charge me monthly.

Consumer Credit Counseling Foundation, Inc. really made me see debt management in a whole new light. At first, I had absolutely no clue about what I was getting myself into, let alone putting my trust in a company to handle my debt on a regular basis. The representatives did an amazing job of explaining the debt consolidation process in great detail, and I felt like they were incredibly patient with me. My finances were really suffering because of the high interest rates, but CCCF managed to lower them and save me a few thousand dollars! If you ever find yourself unsure about how to handle your debt, I highly recommend checking out this company.

I signed papers via email on September 13 with the company for debt counseling. I worked with a person named ***. I paid a $75 setup fee also on September 13. They told me CCCF would talk to my creditors to lower the payment. Now it's November 9, and my creditor still hasn't got their $170.00 payment. I called on November 8 and 9 to check if the check cleared or if they stopped payment. I talked to someone named *** 4 times, and he said everyone's busy and can't answer the phone. He keeps changing his name. Please cancel my account and give me my money back.

I had to use Consumer Credit Services twice, first time in 2012. With this company’s help, I paid off five or more bills with them, my last being this past week. I can only say it's been one of the best experiences. When I was first contacted in 2012, I thought it was a scam, and then once they started talking about signing legal paperwork, with my consent, I knew it was real. After I paid my first debt off, which I did early, I never thought I would need them again, well I did, and they took on my debt management again. Each and every person I have ever spoken to has been kind and respectful. If I knew I wasn’t going to be able to make the payment, I would call to let them know and they would make arrangements for my account not to be debited, until I asked them to for the next week or so. All I can say from personal experience is, this is a GREAT COMPANY, with GREAT STAFF! I feel that you can trust them with your debt needs. They will let you know what the company that you have the debt with tells them and you decide from there. You have a choice, they are not out to steal your money, they are actually here to help you, you just have to want to help yourself, get out of the debt you made for yourself. I usually say I don’t want to hear from them again, but I know if I need them, they will be right there for me! FIVE STARS all the way!

I dunno why all them bad reviews. I called 'em up and they got me started in a program that started on the first of the next month. I didn't qualify for a low-interest pay-off loan, but I got into a program that the creditors approved, ya know, if you ain't got no late payments. They make it clear that it's your job to connect with the creditors so you don't end up with late payments, which I did. Sometimes, I had to pay like $10 or $20 straight to the creditor to stay current while CCCF was talkin' to the credit card companies (Synchrony and Citibank x2, who were real nice about it). There was this one time when the CCCF payment was gonna be a day late on one of my three accounts, so I paid the minimum due to reset everything, but the creditor said I didn't have to do that. Once I got on track, everything went smooth, but I kept checkin' with the creditors 'cause it's my responsibility, ya know? My credit rating actually went UP, not down, and I was able to refinance my home while in the program approved by the creditors. That cut my credit card interest rates by more than 50 percent and gave me a four-year payoff date for less than what I was payin' before. Now my mortgage is at 3% and my credit cards are all paid off. How can it get any better? These guys are chill, non-profit, but here to help. They only charged me a flat rate of $35 a month for their services. I love 'em. If you wanna get outta debt, this is the way to go.