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4.3 649 Reviews

Zazzle Complaints Summary

21 Resolved
106 Unresolved
Our verdict: With Zazzle's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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K
12:01 pm EST

Zazzle avoid it, go somewhere else

The website itself is great. My customer service hero Leonard was awesome and did the best he could to help me the 2 times my order was canceled. Once for a design thought to be infringing on copyrights and another because the same desing wouldn't work for embroidering. Awful policy not to just place order on hold and call customer to discuss problems. Wasted SOOO much time recreating items for replacing orders.

Sweatshirt printing great on 1 of 3 items, other 2 very askew. in process of sending pictures to Zazzle. Not sure yet how this will be handled. Fingers crossed I have Leonard again to help me out. Could only give 1 instead of all 3 as gift.

Because of such a hassle I've had (more than any other ordering experience, online or through phone/catalogs) I wouldn't recommend zazzle to anyone. Its a shame since I originally was telling all of my family/friends about it. Would hate to have them go through the same time wasting ordering process as I have, AND get a crappy printing job, and blame me directly.

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1:56 pm EST

Zazzle as a seller, they'll do anything to keep the little money you made

As a seller, they'll do anything to keep the little money you made. They rely on the slavery of others. The most anyone can make, doing full time with amazing art, would probably just be hundreds. Not all it's made out to be.

As a buyer, everything is over priced. I get phone cases from skinit.com instead. Zazzle just seams to be one giant money machine and I don't like that... wouldn't reccomend.

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adam carington
Redwood Valley, US
Oct 08, 2014 1:59 pm EDT

The reason why is because they have to pay a royalty to the entity that uploaded the art, picture etc...and it is based on a mimimum sales amount less the marked up from them. So they try to extend the delivery to keep the $$$down so they can keep more in thier pocket. Basically its tiered in an unrealistic way, so its nearly impossible to get paid from them.

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B
4:42 am EDT

Zazzle they never told me it failed to deliver and there was no communication

Placed the order and the address got messed up. They never told me it failed to deliver and there was no communication until some spam requesting a satisfaction survey. I filled out their contact form and still no email communication. No way to call them. I suspect it will get handled but it will probably take more time.

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captainsherry
, AU
Jan 06, 2016 2:20 pm EST
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I have the same problem still happening in 2016 - Zazzle took my money but sent my order to my old address in another state, despite my having updated the new address on their website and sending many emails (with no response) about it to Zazzle. Still no sign of my order to my new address and no one at Zazzle customer service will reply to my phone calls or emails. May have to institute legal proceedings as my last resort. I will NEVER order from this company again.

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Zazzle is a Scam
Sharp Park, US
Aug 30, 2014 6:11 am EDT

Time for WestCoastLover to do his or her "due diligence" before berating the original posted. Zazzle.com never answers any of their phone numbers 1-888-8ZAZZle [protected]) including their regular posted number [protected] nor their email addresses. I think they steal art and ideal of others and are just a scam to draw the unsuspecting to buy from them. I think Zazzle is just a big scam.

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WestCoastLover
Recently moved to Toronto, CA
Sep 07, 2012 6:08 am EDT

A little common sense and looking around saves a lot of headaches. "No way to call them" you say? Look at the bottom of their website and you'll find "Contact Us." Click on this link and there is a "Phone" tab providing this phone number to call: To speak to a Customer Support representative 1-888-8ZAZZLE [protected]) or [protected] Hours Mon - Fri: 8AM - 6PM PST (11AM - 9PM EST). It took me about 10 seconds to find this out. Before complaining be sure you've actually done your due diligence.

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7:13 pm EDT
Resolved
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Zazzle enforcing policy to independant contractors

This company sells tons of items created by professional and non-professional designers. They have millions of people operating as so called "designers" for this company as independent contractors, in which they actually ask for a social security for the 1099.

A portion of the internal team called 'content management' continuously intimidates the work people publish by claiming false 'copyright & trademark' infringement, resulting in design content being removed after the designer has easily already spent 8 - 16 hours on a particular design. When confronting them about the false claims they continually argue through out the illegitimate claims about infringement, and then they start to randomly delete more content after the fact once you confront them. The statements that they use in defense as a last resort, is that the designers are obligated to abide by the zazzle policy to continue to post designs - refusing to admit that they are wrong on 'copyright and trademark' issues.

This content management team continues the removing of time-spent illustrations, even after complaints to other areas in the company. The problem with this is they are continually utilizing this to intimidate designers and 'control the work-being-performed'. In accordance with the IRS, by attempting to "control" the work as stated by the IRS in the following statement, " However, whether these people are independent contractors or employees depends on the facts in each case. The general rule is that an individual is an independent contractor if the payer has the right to control or direct only the ::result:: of the work and not what will be done and how it will be done." Furthermore, "You are not an independent contractor if you perform services that can be controlled by an employer (what will be done and how it will be done). This applies even if you are given freedom of action. What matters is that the employer has the legal right to control the details of how the services are performed."

The way that Zazzle's Content Management randomly pulls designs based off of speculation of policy wrong-doing to control and intimidate the designer, and furthermore declines to prove any illegal wrong doing when questioned, dictates by method of an illusive policy "What will be done and how it will be done". Also, the simple fact that Zazzle has a ::Policy:: which dictates what the IRS call "Behavior" Control, "Behavioral control refers to facts that show whether there is a right to direct or control how the worker does the work. A worker is an employee when the business has the right to direct and control the worker. ", and this "Behavior" Control results in what the IRS calls an "Evaluation" System where "If an evaluation system measures the details of how the work is performed, then these factors would point to an employee."

In lieu of Zazzle abusing the Independent Contractor Status to thousands of people, by enforcing a "Behavior" control through an "Evaluation" System, resulting in tons of profit for Zazzle without the pay required by law at minimum wage hours. It is a sad thing when many designers either have to tolerate the psychological bullying presented by this company that a normal paycheck would at least compensate. Mostly it is just sad for this company to be so disrespectful to the designers who spend 12 - 30 hour extra a week doing designs for this company. Most people tolerate the dimensional politics for the sake of their paycheck, but Zazzle doesn't even guarantee this.

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Carol Senske
Green Lane, US
Nov 28, 2014 9:40 pm EST

I just got 3 emails saying ZAZZLE removed items for non-compliance! My work is 100% original and family viewing only. I called and they had no good answer plus I was on line for 45 minutes (30 minutes were hold time), then I was shunted off to some stranger's voice mail.

I also have an issue with their pricing, and I've had 3 orders in a row come through wrong. It's probably a coincidence about the items they removed - I WILL GET TO THE BOTTOM OF IT! - after all my emails and phone calls about other ZAZZLE failures, but who knows?

I don't go away, especially if you disrespect me, so ZAZZLE will hear much more from me, including zillions of posts on line!

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1:00 pm EDT
Resolved
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Zazzle don't read emaisl; they lie; ban forum users

Something is not quite right with this company:

A. Zazzle removes posts in their forum that point out defects in their site such as how products are created, displayed, and searched for. When you include screen shots to prove your point they may alternatively just remove the images from your post, thus making you look stupid in the eyes of other users as this effectively guts the content of your post. Zazzle punishes users who try to make the site better as opposed to saying "thanks" for taking the time to make such posts.

B. Zazzle bans store owners from their forums for making posts that point our problems with their site, products, or questioning their policies. The purpose of store owners making these posts is to make the site better for potential customers and thus generate less defective products and returns and more sales for the store owners and Zazzle.

If Zazzle was a restaurant and you walked in and saw a puddle of water on the floor that other customer's might trip on you would of course bring it to the attention of management. Yet Zazzle's dysfunctional response is to throw you out of the restaurant for fear that another customer might see you talking about the water puddle. I feel like I dealing with “pointy haired” boss from the Dilbert comic strip.

You will receive no warning or other indication that you've been banned – when you go to Zazzle's forum it will be a blank web page, because they've banned your IP.

C. Zazzle will continue to lie to you about your forum ban. I played stupid and sent them an email asking about not being able to see the forum.

They will send a scripted email such as the one below:

“Thanks for contacting the support team at Zazzle.com.

The difficulties that you are experiencing may be caused by a browser incompatibility, security setting, or the need to download the latest Flash plug-in.

Please perform the following steps to ensure that your system is optimally configured for use with Zazzle.com.

1. Use up-to-date versions of Zazzle-supported browsers: Internet Explorer and Firefox.

a. Windows: Internet Explorer 9.x and Firefox 8.x. Using old versions of Internet Explorer and Firefox can cause a variety of complications.
i. Internet Explorer 9 (Free Download): http://msdn.microsoft.com/en-us/ie
ii. Firefox (Free Download): http://www.mozilla.com/firefox/personal.html

b. Mac: Use the most recent version of Firefox.
i. Firefox (Free Download): http://www.mozilla.com/firefox/personal.html

If you are unable to access any of the recommended browsers, Zazzle also supports the following:

Chrome 16+
Safari 5.1.x
All mobile browsers

2. Clear your private data, cache, and cookies within the web browser application.

a. Internet Explorer 9:
i. Use keyboard shortcut Ctrl+Shift+Delete to bring up the Delete Browsing History menu
ii. Cache is removed by clicking delete files from the Temporary Internet Files section.

b. Firefox (Windows or Mac):
i. From the "Firefox" menu, select "History.”
ii. Select “Clear Recent History.”

3. Adjust security settings and pop-up blockers in your browser, or contact your systems administrator to do so.
a. Lower your security settings to "Medium" or "Default."
b. Add Zazzle.com to the list of trusted sites.
c. Disable any pop-up blockers you have in place, or add Zazzle.com to the list of sites that can display pop-ups.
d. Disable any spam blockers.

4. Download the most current Flash plug-in.
a. Flash (Free Download): http://get.adobe.com/flashplayer/

5. Restart your computer. A sluggish computer can cause problems accessing the website’s full functionality.

Please feel free to write back if your problem persists, and we would be happy to look into it further for you.”

D. They will continue to lie to your about your forum ban and try to pass it off as a technical problem, yet they will then start asking for your IP address in emails. LOL, if I am not banned then why do they need my IP address. Its because they've banned the IP address. A great way to verify this is to access the forum using a proxy. Yep, you guessed it – the proxy hides your IP so you can see the forum, although you can't post with the proxies I've tried so far. They will never admit to you that you have been banned from the forum as they would have to admit to just how sick this company is.

E. Half the time they do not read their emails. Time and time again I send them a detailed email, even with attachments clearly showing the problem, and I get a canned response that has nothing to do with the problem, thus indicating they never read it.

F. They treat store owners like idiots and have a arrogant attitude. They refuse to admit that they make mistakes or have problems with their site. I pointed out a defect in how one of their products was being displayed. I sent them a detailed explanation with pictures, but instead got a reply saying it was all my fault because I did not know how to use their site. I then sent them screen shots of the same products from other store owners – the defect is shown on this product in EVERY store on their site. This the second time I've asked them to fix it as it makes the product look defective to potential customers, but I am treated like an idiot. I feel as if I am dealing with a bunch of “know it alls” who don't listen to the people who actually design things on their site on a daily basis and thus know the defects in their system.

G. When they reply to your emails they delete your previous message so as to prevent you having any proof connecting their reply to the problem you reported.

H. They retaliate against you by cancelling your designs & lie about the design process.

I submitted a postal stamp design, but they rejected it. I wrote back with proof, including pictures. They reversed their decision and asked it to be resubmitted. I resubmitted it and it was cancelled again. Wrote back and asked why. They then said I had to remove a word from the title. Thats a lie because when they approved the design and asked it to be resubmitted it contained no instructions to remove the word in question. Every store owner's acount includes a section called “Revise and Resubmit” where products are held until they are adjusted – they've never used this – they simply send you an automated email and delete your design.

As part of my replies I pointed out several products using the same word, many with gross violations such as using a image of a real person attached to a real person's name. I've heard on other boards about Zazzle not cancelling designs that violate their rules if they are good money makers or the store owner is a large pro seller so I wanted to see what they would do here. I checked the products I pointed out and they were cancelled, which wasn't really my point. My point was that my product was not violating any rules – it was retaliation. Just checked the same category and found 20 gross violations on the first 4 pages, with an additional likely 8-10 likely violations of a trademarked logo. So exactly how do these these designs get approved for stamps when they stomp on my design 4 times and my design does not violate any postal rules? I think they they are employing too many 10-12 year olds to run their site.

I. Their product searching abilities are highly defective.

Store owners are encouraged to add up to 40 tags, or keywords, to their designs, yet only 10 of these are used in actual searches on their site (i.e., power tags). They expect you to utilize search engines such as Google to pick up the additional 30 tags for your Zazzle. Yes, thats makes sense, someone on Google is going to find your product among millions of hits as opposed the far fewer results on Zazzle

Zazzle's reasoning behind not allowing all the tags to be used in searches was due to people spamming their products with unrelated tags (i.e., customers were being diverted to stores with unrelated products simply to get traffic for that store). OK then, the way to fix this is to limit the main Zazzle search box to 10 power tags, but then allow all the tags to be used in the store's own search box. This fights tag spam, but allows customers to search within the store for whatever they want. People who continue to spam with tags will no longer benefit from getting more traffic to their store from the main Zazzle search box and they will only be hurting themselves if customers can't find what they want using their store search field.

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Gratzer Graphics LLC
, US
Oct 29, 2015 3:11 pm EDT

I too was banned from using forums after expressing frustration and pointing out (constant) technical issues. I have also found them to be very arrogant, as you said. I hate even logging in to my store. It's got a horrible user interface and it never works. What is the point of hitting Save when it doesn't work? I'm a web designer/developer. They don't care what I say.

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joyday
Derby, US
Mar 09, 2013 7:57 am EST
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I've had a similar experience!
I posted about a small technical issue on the Zazzle site, updated that when I discovered some other problems that I thought might be useful for the techies to sort out the problem (that's 2 polite, factual posts); and "Zap" I was banned!
Are these the actions of a professional business organisation?
Is this representative of their actual attitude (as opposed to the hyper friendly way they represent themselves in their blurb)?

@Ed77 -- What did you do? Have you managed to resolve the problem?

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Ed77
, CZ
Feb 14, 2013 9:26 pm EST

I was lucky enough to read this post befoe the xact same thing happened to me.
There were some technical issues causing all my products to not appear in my store, so I posted in the forum about it. Quite soon a staff member posted that he was looking into it.
Being concerned about my new store that I had put days and days of work into, I refreshed my store a lot and the products reappeared, then disappeared a number of times. Thinking this info would be useful to the staff member, I posted a reply in the thread each time letting him know what I. knew. After a while, he posted a very curt response saying I needed to stop posting and chill out.
I replied that I was only concerned about my store, and that I was very sorry if I was annoying him. (at this point I recalled the story above and promptly made a screenshot of the whole thread).
I went to check on another thread in the forum and found I had no access. Same with the thread in question. I had been IP blocked by this irate member of staff.
I tried accessing the forum via an online proxy and there was no issue.
Now, seeing as I was not rude, nor critical of zazzle at all - this staff member was probably just short tempered and had no patience for me, I am wondering what my course of action should be.
I could email Zazzle with the whole story, and the screenshot - but would that get me into even more trouble?
I could wait 3 hours and call them on the phone, would that help?
Either way, I have some choices to make... I don't want to lose my store, but I feel I have been mistreated and denied an important part of the Zazzle experience.
Any ideas?

ComplaintsBoard
K
6:08 am EDT

Zazzle stay away from these guys

Zazzle is very selective about what they refuse to print due to "Design contains a trademarked image or text." This particular design had a modified Fox News logo on it. The design was not being offered for sale, but rather for personal use.

(I have had an online retail presence on zazzle for the past 8 months - 18 products, 15 images.)

The logo was substantially the same as 8 other items on their site that were being offered for sale in other stores. I provided zazzle with links to the similar items and requested that they print the personal use items I had ordered. Their response was "We're in the process of removing these products. We've already contacted the sellers." 6 out of 8 are now removed. My items were never printed.

So I searched for MSNBC and CNN news logos. I found 9 of them - for sale. All 9 have now been removed since I provided zazzle with the links.

Regardless of zazzle's new-found equal-opportunity censorship, I have decided I don't need to spend hours cleaning up an on-line shop which decides to censor my work made for personal use but is unable to find where they have been remiss on their other content.

I removed all items and images from my online shop. I then sent an email directing zazzle "Please delete my store and all content immediately. Also, please cancel all pending orders."

Zazzle chose to block my email address. I received a immediate not deliverable receipt (ndr) from my attempt to close my store and cancel all outstanding orders.

I then created a new email on a different hosting account and resent my directive. It did not bounce yet (after .75 hours).

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WestCoastLover
Recently moved to Toronto, CA
Aug 28, 2012 8:40 am EDT

Personal use or for sale doesn't matter when it comes to most instances of trademark and copyright infringement. Fair use will take it into consideration but it's not a black and white situatoin especially when using a third party like zazzle to print it. Depending on how you used it though you may have been safe under Fair Use because of how it protects parody. To be fair to Zazzle I can see why they'd walk on the side of caution because they don't want to keep getting sued by everyone whose trademark is used improperly or made fun of.

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W
5:44 am EDT

Zazzle avoid this place at all costs

On 11 June, I ordered a t-shirt saying, 'Trust me - I'm almost a lawyer' for my friend's daughter's graduation lunch on 22 June. I thought that with the standard 5-12 day delivery period, I stood a decent chance of receiving the item in time.

The 22nd has come and gone, as has the 12th business day, and still no t-shirt. The response of the 'Zazzle team'? - 'Unfortunately, we don't have any more information regarding your shipment at this time'. And, 'If for some reason your order has still not arrived after 17 business days from the shipping date, we can pursue the matter as a shipment officially "lost in transit" and begin an investigation with our shipping partner.'

So now I have to wait until 5 July before Zazzle will even begin to try to find out where my parcel is. The moment has definitely passed for the t-shirt to be the fun gift I'd hoped for: At this rate, the recipient will have retired from the legal profession by the time the jokey t-shirt arrives.

In the past month, I have ordered about twenty items, for birthdays and other celebrations (including three from the USA), and the order from Zazzle is the only one that's failed to arrive. Zazzle even has the cheek to add, ' Please let us know if your shipment has not arrived or you are still unable to locate it by the end of the business day on 5/7/2012', as if I might have mislaid the parcel somewhere in the back garden.

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Vintaste
, US
Jun 22, 2012 7:38 am EDT

Very poor experience. Placed order and was charged on the same day. My order sat with a status of 'processing' for a couple of weeks before I asked them what was going on. They responded to say that they were pushing it through and upgrading it to 'express'. A week after that I received an email to tell me that the product was out of stock (note that this is now 3 weeks after the original order/debit to my account). I requested a slightly different product instead of a refund (refund would take 7-10 days according to their email) and I am still waiting! Online tracking is useless, the only status is 'processing' so I am still none the wiser as to what has happened to my order. It is now nearly a month since I placed my order and I am still waiting. AVOID THIS WEBSITE! I am sure the original USA site was fine, but the UK seems to be terrible!

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3:30 pm EDT
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Zazzle opt out scam

zazzle.com is defrauding their customers! Do Not use Zazzle.com, they are running a scam.
I purchased a couple postcards from them and 31 days later I'm sent a PayPal bill for a "Black Membership".
When I inquired about these charges this is the reply I got.
"Our records show you signed up for Zazzle Black free trial on 5/9/2012. Unfortunately you did not opt out within the required 30 days and as such you are signed up for Zazzle Black Standard for the promotional price of $9.95 per year."

Apparently, when you make your first purchase with them, they enroll you for a trial membership somewhere in the fine print. If you don't cancel the trial membership, they bill you for it 31 days later.

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1:10 am EDT
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Zazzle processing order

I ordered a cell phone cover a week ago yesterday. Nothing fancy, no special anything, just your basic cell phone case. I would check the order each day and each day it said "Processing". Processing? Really? For a WEEK? How long does it take to toss it in a box and mail it? They finally mailed it yesterday and so far, it's been to Georgia, Tennessee and Kentucky. I'm hoping to get it before Christmas. No response to emails, either. Never ordering from Zazzle again. I'm done with 'em.

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Coledane
San Ysidro, US
Jun 10, 2012 4:03 pm EDT
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I purchased a couple postcards from them and 31 days later I'm sent a PayPal bill for a "Black Membership". When I inquired about the charges this is the reply I got. "Our records show you signed up for Zazzle Black free trial on 5/9/2012. Unfortunately you did not opt out within the required 30 days and as such you are signed up for Zazzle Black Standard for the promotional price of $9.95 per year."
Apparently, when you make your first purchase with them, they enroll you for a trial membership somewhere in the fine print. If you don't cancel the trial membership, they bill you for it 31 days later.
Use spreadshirt.com or cafepress.com, I have never had any problem with these.

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11:24 pm EDT

Zazzle Stay away from these crooks

WOW! Was just getting ready to place an order when i took a sec to pull up reviews. The last time I saw a company that inspired so much disappointment (really, how many birthdays, weddings and anniversaries can one organization f**k up?), frustration with crappy service/ wrong orders, and outright anger over customer service was Clear Wire. Enough said!

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2:26 pm EDT
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Zazzle Zazzle is rude and unfair to artists they use

After many years with this company Zazzle accused me of stealing my own work without explaining who made the complaint or whose work I was supposed to have copied. As if that wasn't bad enough, they flooded my inbox with over a dozen e-mails containing these accusations, but not once did they explain the reasons or offer proof. Zazzle also took down many of my original designs which took days to create without even asking me about the thefts I am supposed to have committed.

This company has made a profit off my work for years and expects to profit on my remaining designs, and yet they do not have the courtesy to properly research malicious complaints from unidentified persons. Any troublemaker or greedy seller can flag your original work as stolen just to eliminate competition. Zazzle is a horrible, rude, unprofessional organization that exploits artists for their own gain, and never show any consideration for the people whose hard work and abilities they depend upon.

To all independent and competent artists who are considering selling their work on Zazzle.com, I will tell you in advance that you are not guaranteed fair treatment or courtesy. They may profit off you for years and never provide support or service in any way. I recommend that artists stick with CafePress.

I have been with CafePress years longer than Zazzle and it is well worth the $60 annual fee. For $60, you get fair treatment and time-saving product creation. CafePress also provides actual customer service so your customers won't be angry at you for poor quality printing, errors, and late delivery. I have bought my own designs on CafePress and was never disappointed.

CafePress good, Zazzle bad.

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RachelYD
Alpharetta, US
Jun 29, 2013 11:22 am EDT

I ordered my wedding invitations from zazzle.com BEWARE: Even though you pay full price for their printing, they print your stuff with their website all over it. I was so embarrassed to find that my RSVP Cards and custom postage was printed with Zazzle advertising. I didn't have enough time to send it back. And even if I did, I would have had to start all over again with a different printer as they weren't going to fix the problem. They thought it was perfectly acceptable. I don't recommend this company.

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Jeny2013
Phoenix, US
Jun 12, 2013 5:04 am EDT

Angrymoms, I was doing some research about this Zazzle change and I believe you are right. It seems like they Zazzle will make a change on their Volumes Bonus Program. Sorry if I disagreed with you. I really did not believe they want to make changes.
Zazzle is not the one POD for people. There are wonferdul PODS like Wordans, Spreadshirt, Prinfection and etc...

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Jeny2013
Phoenix, US
Jun 10, 2013 4:39 pm EDT

I do not think Zazzle got rid of the Volumes Bonus Program. I do not think Zazzle punishes anyone who sets their royalties over 10%. Zazzle is good company and always be better than Cafepress in my opinion. I have several stores on Zazzle, I have a new store on Spreadshirt, Wordans and Prinfection. I will never open a store on Cafepress.

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Jeny2013
Phoenix, US
Jun 09, 2013 3:02 pm EDT

In my opinion Zazzle and Cafepress are the same. Cafepress seems to desire to pay only 10% for their sellers.
Companies like Wordans, Prinfection and Spreadshirt do not have so many bad reviews like Zazzle and Cafepress. Try to give more attention to another PODS.
I ask GOD the punish all dishonest PODS! All honest PODS will grow and Name of Jesus!

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Jeny2013
Phoenix, US
Jun 09, 2013 12:40 pm EDT

I suggest all sellers who have problems with Cafepress and/or Zazzle to try Wordans.com . Wordans is a promising company from Canada e they are very friendly with shoopkeepers. If you open a store on Wordans.com, you decide how much comission you want to make!

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Angrymoms
Long Beach, US
Jun 08, 2013 5:13 am EDT

Zazzle recently decided to get rid of the Volume Bonus Program. This was the only thing that separated Zazzle from CafePress. Not there is no advantage to choose Zazzle over CP. However, at CP, you have a better chance at selling your designs due to their Marketplace function. Zazzle punishes anyone who sets their royalties over 10%.

Zazzle has also made more changes. The minimum royalties is now set at 5%. Which is a slap to the face to everyone who devoted their time and effort to Zazzle.

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Zazzle - Black membership scam

Purchased a girl's "parrot design" t-shirt from www.birdorable.com. Purchase transaction is brokered through www.zazzle.com. Bad enough that the shirt was over-priced at $25, when shipping was added in the complete transaction came out to $35.09 USD. Then exactly 31 days later I am billed again for a "Black Membership". Apparently, when you make your first...

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Zazzle Charges credit card without authorization

Signed up for a thirty day trial of "Zazzle Black" with the understanding that it was a TRIAL and that, like most TRIALS, I'd have a chance to opt out before the company charged me for the service. This is usually how these things work, yes? So roughly a month after receiving my first Zazzle order, a few postcards which "saved me $5 in shipping" (the last time I checked, mailing about a dozen postcards costs a whopping total of 85 cents!), I noticed a charge from Zazzle on my card. This wasn't the charge for the postcards, it was an additional charge for "zazzle black." I did not receive ANY notice whatsoever that my trial was due to expire, and that my credit card would be charged. Upon notifying Zazzle, they refused to refund the 9.95 because I didn't cancel "within the 30 days" but instead canceled about an hour after the charge was made. This is piss poor customer service and sneaky business. If you're not going to refund the absurd charge, you must at provide advance notice that this charge is going to occur. I'll never order anything from this place again. The printing was of good quality, but the shipping is a rip-off and Zazzle is not at all dazzling with customer service. Spreading the word about this, too, this place doesn't deserve any more money made off of exorbitant shipping fees and scam services.

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Tayler G.
, US
May 30, 2020 8:16 am EDT

They charged me 39.95 after I canceled my plan and they canceled my purchase after using the free trial and then I tried to order again and they charged me

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Kathie Kerr
, US
Sep 08, 2019 3:17 pm EDT

#MeToo

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Rebecca Eshelman
, US
Feb 06, 2019 1:28 pm EST

They just charged me the $9.95 as well. Here is the real kicker, I did cancel their 30 day trial. I made sure to. That was over a year ago. I have not even ordered anything from them in over a year. I never signed up for any auto renewal. I contacted them and they are claiming I never canceled it. Oh come on, if I had never canceled it they would have charged me after the 30 day trial, not well over a year later. And as others have said, they don't even make it where you can delete your credit card from their site, which I don't see how that is legal for them to keep it on file without a way to remove it. So I guess now I get to go through the hassle of credit card fraud.

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ThomasOSB
, US
May 15, 2018 8:31 am EDT

Did you try disputing it with your credit card company? That's what I am trying now.

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ZazzleZucks
, US
Jan 01, 2018 8:34 pm EST

Zazzle auto renewed the zazzle black without my authorization... As if that was not enought... Zazzle does not let you remove your credit card information so they can find illegal reasons to charge your credit card!

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Melody Siefert
, US
Jan 31, 2016 2:30 pm EST

This same thing happened to me. Entered into a 30 day free trial but never received any further info as to how to cancel or even if I had to cancel. Saved $7.95 on my shipping order for a order that was placed in December, 2014. Suddenly, today 1/31/16, a year after having ordered anything or entering into the 30 day free trial, I was charged $9.95 for the black membership. Went back through my email to see an email with the subject line "no action required - your annual renewal of black membership". Of course I did not see the email until after the charge had go through my paypal account. Very fraudulent if you ask me. A 30 day trial that lasted a year and then suddenly they charge me $9.95. Needless to say, I contacted them via email and have demanded my $9.95 back and turned off the auto-renewal which mind you I don't recall agreeing to with my 30-day free membership.

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Marilyn Francis
, US
Mar 24, 2017 11:12 am EDT

Did they issue your refund? Dealing with the same thing here.

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lunnara
, US
Dec 18, 2014 12:58 pm EST

Completely agree with you on this! I could see this becoming a class action lawsuit. I am trying to get a refund right now.

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Zazzle Sold t-shirt and then they canceled due to copyright stuff

I have ordered a T-Shirt with a Ghost & Goblins image on it. I would like to underline that I HAVE NOT DESIGNED AND SUBMITTED THAT PICTURE, i just found it on their website as advertise. So i wanted to buy one, ordered it and during the order process, in a couple days i received an email from them, saying that my ordered cannot be processed because the material i wanted breaks some copyrights... and its said i will get a FULL refund in no more than 10 days...
WHAT?! You advertise and sell copyrighted material knowing that you couldnt do that and if people process an order, you just say "sorry but that is copyrighted, we cannot sell it".
Why the hell is on your shopping area then? And why the hell i have to wait 10 days to get my money back, since when i paid i done that instantly and you have received my money in 1 micro second?
AVOID THEM, its PURE SCAM
-Lorenzo, Italy

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Zazzle Black membership

I ordered two bumper stickers from Zazzle. I thought they were way overpriced. I received the order and simply thought that I would never deal with them again. Today I found that my credit card was billed for $9.95 for a "Black membership." I called to complain and was stunned by their convoluted "explanations" - I persisted and was transferred to a "supervisor" who again tried to convince me that I had agreed to purchase this "Black Membership." (Evidently this is hidden in the "fine print" somewhere on their site.) I made my point that their website clearly states in big letters right at the top "100% SATISFACTION GUARANTEED" and that since I was NOT satisfied, i demanded a refund. I was told that my information would be forwarded to their "Finance Department" and that I would hear from them within 30 days. When I asked to be transferred to the "Finance Department" I was told that the "Finance Department" does not accept phone calls. I have filed a complaint with the Better Business Bureau and with my credit card company. I will persist in my efforts to receive a FULL refund.

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Zazzle Fraudulent use of my credit card

I ordered from their website over Christmas and was told I qualified for "free shipping." that day only Thirty one days later the credit card I had used was billed for a year of their so called membership service. They claim I had a free triall that I did not opt out of and refused to reverse the charges. Total scam. There was no info on any free trial and they should not have held onto my credit card info after purchase. They are crooks. Why would I or anyone else need a paid membership? I made a single purchase through them from a small business vendor. Fraud, plain and simple.

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Zazzle Thieves

I am registered user at Zazzle. A month ago, I received an advertising for the "Zazzle Black" a programm that would enable you to buy free of shipping costs during a year for around 9.00 . I subscribed to the free trial. At my next purchase, shipping fee was charged anyway. I opened a support ticket and they said that Zazzle black is only for US-Customers. (I am in France) I shall cancel the subscription.
Fine - but I didn't find a link where to cancel. And now the trial period ended and they charged me the full fee! I asked the support to cancel the subscription for me and refund me. They refused the refund. So now I paid for a service they knew they would never provide me!

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wemma
motown, US
Aug 29, 2012 3:40 pm EDT

This happened to my 15 year old daughter as well. She bought a poster and signed up for a free trial for free shipping. A year later they sent her notice that they were going to charge her on 8/30/12 or she could opt out. She opted out and then discovered that they had already charged her on 8/28/2012. We called to complain and they said they would put in a request to the finance department but it could take up to 30 days to evaluate. She later received an email that her membership for 2013 had been canceled. They are thieves! We are contesting it through the credit company. A hassle but worth it.

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clymbrchk
Louisville, US
Jan 09, 2012 6:12 pm EST

i have had a similar problem and very much hope that someone will initiate a class action lawsuit against these guys. They are clearly running a scam with the Zazzle Black program.

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6:35 pm EST

Zazzle This company appears to be in serious need of an audit on their trading practices

Ordered 1 mug via zazzle.co.uk assuming they would ship from the UK.. but no, it came from the USA. It took 3 WEEKS to get here and when it arrived it was the wrong order! They must have some really incompetent people working on the line because apparently this happens quite a bit. I'm still waiting for a response from them but it's already Dec 12th so based on their turnaround time i won't be able to get my actual order in time for Xmas :(

Furthermore, they don't even have a UK phone number. Their ONLY support number is in the U.S. and i couldn't even get through all the way from Ireland. Does their phone line even work? This company appears to be in serious need of an audit on their trading practices.

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Bmcghee
, GB
May 29, 2013 2:29 am EDT

Ordered wedding invitations that took over 2 weeks to arrive after a notification a couple of days after ordering that they were in the post. Some invitations were damaged, but the main issue was that the printing on the back was upside down - no quality check before issue. Its been nearly 2 weeks now after a raft of sugar coated nothing responses there is still no resolution. I asked for a new set to be issued swiftly while I sent back the original set, with the proviso that if they didn't accept my claim then they could charge me for the second set. This was ignored, obviously there wasn't an answer on the list of responses the staff were using to reply to complaints. Its is nothing short of scandalous that they have no contact telephone number and emails take 2-3 days to be responded to. I will never use this company again, absolutely shocking. £80 wasted and the wedding is only 4 weeks away - what do I do now?

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slightly peeved
Glossop, GB
Jul 21, 2012 4:52 am EDT

No Uk phone number and 2-3 business days to reply to an emal. what's that all about? thought I had left plenty of time on a standard item which is now useless. 2 items on my order both sent on same confirmation email but only 1 appeared - a card with no present to go with it!

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a never again customer
shrewsbury, GB
Dec 29, 2011 1:05 pm EST

Totally indifferent company to deal with, they just don't care. My first order is definitely my last. Placed order on 9 Dec and it didnt arrive until 29 Dec and was only shipped from Middlesex, UK. They were much quicker in taking the money though. Disgraceful and not an honourable company.

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Zazzle - I wouldn't buy from them again

Ouch! Low Quality! There's a lot of lip service paid to how much quality control they have. But if that's true how did my t-shirt - that had some of the printing messed up - get ok'd by their quality control people? Just seems like if the printing doesn't work on part of the shirt that they would see it. If they are looking... If you do a custom job be...

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Zazzle Never order anything from this website, especially if you need it in a hurry

Never order anything from this website, especially if you need it in a hurry. Their shipping process is very confusing and costly. I paid for "express" shipping on Thursday and I received the item on Monday at 6pm. I do not call that express shipping. I called UPS and they said that zazzle has a deal with them that they only deliver on business days. My product was within 20 minutes of me on Saturday, but because of zazzles policy, UPS couldn't deliver it until Monday, even though I paid extra for delivery. I received no satisfaction from zazzle. They could have cared less. Please be careful when ordering from them. Buyer beware!

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Lynj12
Liverpool, GB
Jun 27, 2012 2:10 am EDT

I am still waiting for an order from Zazzle that was placed on the 15th June and it is now the 27th June, it said orders dispatched within 24 hours! very disappointing as it was a present and the birthday has now passed! I sent an email to customer service and they said they will reply in 24-48 hours - not good enough! I will never use them again, I will revert to the company i usually order customised clothes from.

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sweetexpressions
north randall, US
Mar 11, 2012 7:07 am EDT
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If you received your package on Monday then you DID get it on time. They (zazzle) clearly specify Business Days which Saturday is not. Taken from the zazzle.com website " Domestic Shipping Services
Zazzle offers 3 easy shipping options for orders shipped within the US. You can choose from Express, 2-3 Day and Standard shipping services. If you need your order ASAP, Express shipping will deliver it to you in 1 business days from the date of shipment (after manufacturing). Please allow 2-3 business days for our 2-3 Day Service, and 4-7 business days for Standard. Available shipping options will vary depending on the product type, quantity ordered, and address type." Also "Shipping Explanations
US Domestic Shipping Options:
Standard Shipping: Packages will be delivered within 4-7 business days after the manufacturing of your product. Standard packages may be delivered by either UPS or USPS. Accepts PO and APO or FPO. This shipping option comes with tracking.
2-3 Day Shipping: Packages will be delivered within 2-3 business days after the manufacturing of your product if ordered before 3pm EST. 2-3 Day packages will be delivered via UPS and does not accept PO boxes, APOs or FPOs. This shipping option comes with tracking.
Express Shipping: Packages will be delivered 1 business day after the manufacturing of your product if ordered before 3pm EST. Express packages will be delivered via UPS and does not accept PO boxes, APOs or FPOs. This shipping option comes with tracking."

Zazzle Customer Reviews Overview

Zazzle is an online marketplace that allows customers to create, customize, and purchase a wide array of products. Their offerings include personalized gifts, clothing, accessories, home decor, and stationery. Users can also select from pre-designed items or use the platform's tools to customize products with their own designs and text. Zazzle caters to both individual consumers and businesses, providing a platform for independent artists to sell their creations. The service emphasizes personal expression through customizable goods.

Zazzle In-depth Review

In summary: Zazzle is a popular online marketplace that specializes in custom-made products ranging from personalized gifts to unique home decor. With a vast array of items and extensive customization options, Zazzle stands out for its user-friendly interface and commitment to customer satisfaction. While prices can be higher than some competitors, the quality of products and the ability to create one-of-a-kind items often justify the cost. Customer service is responsive, and the company takes steps to ensure a secure shopping experience. Zazzle also demonstrates a commitment to environmental and social responsibility, which adds to its appeal for conscious consumers.

Overview of Zazzle: Zazzle is a user-centric platform that empowers customers to create personalized products with ease. It offers a diverse range of items that can be customized to individual preferences, making it a go-to destination for unique gifts and bespoke items for personal use.

Product Range and Selection: The product selection on Zazzle is impressive, with categories that include clothing, accessories, home and living, electronics, office supplies, and more. The variety ensures that shoppers can find something for every occasion, whether it's wedding stationery or a custom phone case.

Customization Options: Zazzle excels in providing customers with a multitude of customization options. Users can upload their own designs, photos, or text, and use Zazzle's design tools to tailor products to their exact specifications.

Website Usability and Design: The Zazzle website is well-designed and user-friendly. Navigation is intuitive, with clear categories and a search function that makes finding products straightforward. The customization process is also streamlined, allowing for a pleasant design experience.

Pricing and Value for Money: Pricing on Zazzle varies depending on the product and level of customization. While some items may be priced higher than similar products from other retailers, the unique personalization aspect can provide significant value for those seeking one-of-a-kind items.

Quality of Products: The quality of Zazzle's products generally receives positive feedback. Items are well-made and the custom designs are printed with attention to detail, ensuring that customers receive a premium product.

Customer Service Experience: Zazzle's customer service team is known for being helpful and responsive. They offer support through various channels, including email and phone, and strive to resolve any issues promptly.

Shipping and Delivery Efficiency: Shipping times can vary depending on the product and customization process, but Zazzle typically meets its estimated delivery dates. They offer several shipping options to accommodate different needs and budgets.

Return and Exchange Policy: Zazzle has a 30-day return policy, which allows customers to return products for a replacement or refund if they are not satisfied. This policy demonstrates Zazzle's confidence in their products and commitment to customer satisfaction.

User Reviews and Testimonials: User reviews on Zazzle's website and third-party platforms are predominantly positive, with many customers praising the quality of the products and the effectiveness of the customization tools.

Payment Methods and Security: Zazzle offers a variety of payment options, including major credit cards and PayPal. The site uses secure encryption technology to protect customers' personal and financial information.

Environmental and Social Responsibility: Zazzle has initiatives in place to reduce its environmental impact, such as offering eco-friendly product options and using sustainable business practices. Their commitment to social responsibility is also evident in their support for various causes and community projects.

Loyalty Programs and Discounts: Zazzle provides various promotional discounts and has a loyalty program called Zazzle Black, which offers free shipping and exclusive deals for an annual fee.

Mobile App Experience: Zazzle's mobile app is convenient for shopping and customizing products on the go. It maintains the functionality of the website and provides a seamless experience for users who prefer to shop via their smartphones.

Comparison with Competitors: Compared to other custom product retailers, Zazzle holds its own with a vast product range and superior customization options. However, it may be pricier than some competitors, which is a factor for budget-conscious shoppers.

Final Verdict and Recommendations: Zazzle is an excellent choice for those looking for high-quality, customizable products. While the prices may be on the higher side, the unique personalization options and product quality make it a worthwhile investment. We recommend taking advantage of Zazzle's loyalty program and keeping an eye out for discounts to enhance the value of your purchase.

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- Summarize the main issue you have with Zazzle in the 'Complaint Title' section.

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- Provide detailed information about your experience with Zazzle. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

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Zazzle contacts

Phone numbers

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