Small Business Owner here and I'm here to tell you Yelp is the worst! ONLINE EXTORTION! Had a couple good reviews on yelp months back but the yelp listings was on the 9th or 10th page on google organically. Got a negative review and then all my good reviews...about 29 got somehow "filtered" so that my potenial customers only see the negative review...this negative review is now on the FIRST page of google in searching our particular catagory online...once that review went live the sales folks at yelp kept calling and implied if I paid that somehow my good reviews may re-apper. They tell me that a customer has the right to say negative things which is true but my clients that have posted good reviews have a right to have them seen as well! Yelp tells me that they have no control over the "filter" seems odd that none of my good reviews can be seen and the only bad one can...NOT FAIR!!!
YELP IS A COMPLETE RIP OFF...no other review site filters...you get the good with the bad...google local...angies list, service majic, home pro they all post both the good and the bad...IF you are a small business owner...never register with yelp.