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Wyndham Vacation Ownership Customer Service Phone, Email, Contacts

Wyndham Vacation Ownership
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2.0 295 Reviews

Wyndham Vacation Ownership Complaints Summary

72 Resolved
223 Unresolved
Our verdict: When using services from Wyndham Vacation Ownership with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Wyndham Vacation Ownership reviews & complaints 295

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T
7:42 pm EDT

Wyndham Vacation Ownership wyndham is the worst

HUGE SCAM! WYNDHAM IS THE WORST! I sat through a presentation with them with a promise of free CASH. I was not dumb enough to buy into this really scam. But I was questioned for my ssn# told i could not get my free gift if i did not give that information after over 3 hours of being harassed to buy something. I find that WYNDHAM without my knowledge ran my credit report. Im still not sure why. I did get my free $90 gift but was not worth my time or credit as everyone knows your credit score goes down the more your report is requested. These people racially profile during this presentation and pick what they reckon are the greatest people to buy or get sucked into this scam. I witnessed a sales person come in the room checking the name tags of the people that they forced to check in. They have about 100 people pushing to sell you something. When it comes down to getting your free gift they only have 2 people at that counter. PLEASE whatever you do don't get sucked into the scam that is WYNDHAM. Really scam! It really amazes me how these people are still in business and are still legally allowed to conduct business this way. If a nice female questioned if you want free tickets for a show or free MONEY simply by sitting through a presentation please whatever you do say no and don't be polite because these people are not if you dont get sucked into their scam.

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PatseChi
Chicago, US
Sep 06, 2011 10:33 pm EDT

noone can run a credit report on you without your SS# - and never ever ever never ever give anyone your SS# at a 'sales meeting', over the phone, etc. - and if someone approaches you on the street and states 'wallet inspector'; would you just ahnd them your wallet?

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3:27 am EDT
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Wyndham Vacation Ownership misrepresentation, scammers

I've been a owner at Wyndham since 2004 on our recent vacation to the Skyline Tower in Atlantic City my husband and I went to a Owners update that ended up being a scam and now we may be in a position to have to foreclose on the property. We were lied to by the sales person saying that are maintenance fees are going to increase by $200 dollars and in order for us to stabilize the fees we should join the Wyndham Access program. We thought that was the right choice at the time until we started receiving inflated bills over $300 more than i had to pay. I contacted the sells rep and she said it was a problem with the paperwork and she would correct it and for me to give her a call back. Needless to say she avoided all my calls and didn't respond to any of my emails. Owner Services was NO help either. Its a tag team situation. I did contact the better business bureau and im waiting to see if this matter could be resolved. I wish i would have taken advantage of the internet because now i see that im not alone in the web of lies and decent on part of Wyndham. People please don't attend any Owners Updates it just another scam.

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tntea12
ardmore, US
Aug 01, 2012 8:44 am EDT

July 15 we arrived at Ocean Walk and Wyndham. I had made reservations the week before on the phone and was told we would have ocean/front condo. I was told a lady name Chris would check us in and meet us when we arrived with our room keys, bands, and parking permit. She did. When we got to our room, we found our balcony overlooking the Hilton’s swimming pool. I called Chris and she referred
me to Vickie the lady I made reservations with. First she told me to up grade to another room would be an extra $300. When I told her I would pay it, she said it would be an extra $800. I wanted to cancel the room but she told me I was already charged through my credit card. We went to welcome center to receive our bands. (Chris didn’t have those!) The lady there said she would give me $100 AmEX card and a free vacation to attend the presentation. I told her I would think about it. She offered the same deal to my sister who was staying with us in the Condo. When I realized I had no internet in the condo, I called the service desk and they informed me that I wasn’t even checked in the room. Chris was. Chris had checked in under her name. That was why they didn’t want me to check out on Thursday of that week. Chris would handle it. They said I must be using Chris’s points. Anyway I agreed to attend the presentation to let others know how I was being treated. The girl who set the appointment left notice at our door saying I would receive $50 AmEX and a vacation and my sister would receive $50 Am/Ex and a vacation. My sister said she wouldn’t sit through it for $50 since she was promised $100. That morning of presentation, July 16th, the lady called to remind us of the presentation. I asked about the Am/EX amount. She said she could only give $100 per condo. My sister decided to hit the beach and my husband and I went.
They wanted to see a credit card with our driver’s license. I told them they could look but no one was getting the numbers.
We were promised breakfast and ended up with only water and coffee. We were starving before the presentation was over. Our sales rep’s manager came to our table and wanted us to fill out some paper work to speed things up after the tour. I told her I didn’t want our credit checked until we decided If this was for us. I knew it wasn’t. She promised that nothing would be done until we signed up.
A week later we received notice that we were approved for the timeshare. They had checked our credit without our permission. I have tried to contact the people at Ocean Walk about this. I have been getting a run around.
I will continue to do my part to education people about these scams with Wyndham. It is so sad to read these other complaints. Please help me stop these people from preying on others.

When we disagreed with the manager about this being a great deal. She got frustrated. I had asked her if we bought the vacation pack would we have to use Ocean Walk everytime we went to Daytona. She said, "Yes, dont you like it here?" I told her I didn't want to be limited to where I stay when I went to Daytona and I like the Holiday Inn Express better. She got mad and left the table. So childish.

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JCarol
, CH
Jan 23, 2012 6:25 pm EST

My husband and I went to what we thought was a way to get our questions answered. Well, instead we were hard-selled into the points system and not only that, "they got us on the VIP" program. All to find out at the last minute, it was twice the price they first said. Then they acted like we should be so thrilled, etc. etc, and we have such good credit rating. Well, that's not the case any more and we've wasted more than $2k trying to dump the thing.

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pasif
Franklin, US
Nov 16, 2011 7:47 pm EST

Was the salesperson Kathleen Kennedy-Cook? I had a similar issue where we were told that our MF were going to be "annualized" and we would save money. She showed us a bunch of figures and it made sense. That all changed after the first bill came rolling in...

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K
7:35 pm EDT

Wyndham Vacation Ownership liars

On 22 August 2010, we purchased 154, 000 Wyndham Points from Mr. Paul Christen at Wyndham Grand Desert.. Based upon that initial meeting, we subsequently purchased another 146, 000 points (for a total of 300, 000 points) on 2 October 2010;.

We now have cause to believe Mr!. Christen sold us Wyndham ownership based upon false pretense". He sold us Wyndham ownership as an investment and explained how we would make money by renting our points?. During his sales presentation, Mr|. Christen presented a copy of a Wyndham property invoice from Travelocity showing a room that had recently rented for $10, 000 per weekend:. To date, this process has not worked as described by Mr. Christen. We are extremely disappointed because we have followed Mr. Christen’s instructions, attempted to rent our points through the program offered by Wyndham, but have had completely unsatisfactory results. Subsequently, we voiced our displeasure to Mr. Christen, and he stated on two occasions that he had a buyer for our ownership points. However, Mr. Christen has failed to follow through with selling our points and terminating our ownership in Wyndham. Mr. Christen’s recent actions seem to continue a pattern of deceit. (It should be noted that on our sales paperwork, Paul specifically instructed us to identify “convenience, value, and property selection” and not “investment” as our reason for purchase.)

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3:04 pm EDT
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Wyndham Vacation Ownership verbal contract w/paul christen not honored

On 22 August 2010, we purchased 154, 000 Wyndham Points from Mr. Paul Christen at Wyndham Grand Desert. Based upon that initial meeting, we subsequently purchased another 146, 000 points (for a total of 300, 000 points) on 2 October 2010.

We now have cause to believe Mr. Christen sold us Wyndham ownership based upon false pretense. He sold us Wyndham ownership as an investment and explained how we would make money by renting our points. During his sales presentation, Mr. Christen presented a copy of a Wyndham property invoice from Travelocity showing a room that had recently rented for $10, 000 per weekend. To date, this process has not worked as described by Mr. Christen. We are extremely disappointed because we have followed Mr. Christen’s instructions, attempted to rent our points through the program offered by Wyndham, but have had completely unsatisfactory results. Subsequently, we voiced our displeasure to Mr. Christen, and he stated on two occasions that he had a buyer for our ownership points. However, Mr. Christen has failed to follow through with selling our points and terminating our ownership in Wyndham. Mr. Christen’s recent actions seem to continue a pattern of deceit. (It should be noted that on our sales paperwork, Paul specifically instructed us to identify “convenience, value, and property selection” and not “investment” as our reason for purchase.)

The “Executive Management Team” informed us that there was no basis for our complaint, that since it wasn’t in writing it wasn’t valid. Does that mean Verbal Contracts are not valid in Nevada?

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aeromedical67
Cary, US
Sep 03, 2012 3:32 pm EDT

This company is famous for the old "bait and switch." It's a shame that companies like this are allowed to continue to engage is unethical behavior under the umbrella of "consumer protection." These companies cannot even be called slimy. That would be an insult to slimy creatures.

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4:51 pm EDT
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Wyndham Vacation Ownership misrepresentation

On 5/24/09 Cynthia Casanova was solicited, while vacationing at the Wyndham, Las Vegas, to purchase additional timeshare points. She stated to the sales rep., Ryan Gonsalves (TSA#33009), that her intention was to travel to Italy in 2011, therefore how many points woul she need. He told her by purchasing 168, 000 points plus 216, 000 Bonus points, as aVIP Gold member she would be entitled to 2 weeks stay at a resort in Italy for four plus 4 round trip airline tickets anytime. Upon this pretext she gladly agreed in good faith. (This was witnessed by Cynthia Gliosci, her travelling companion).

In January, 2011 Ms. Casanova called RCI to confirm her reservations. She was told she only had 1 week confirmed. She then called Wyndham, Las Vegas and was told the number of points she had only entitled her to 1 week and 1 air fare. The more she argued her point, the more insolent the rep. became. Nothing could be done.

In March, 2011 she travelled to Wyndham, Las Vegas in hope she could have her problem resolved. Again she was told there was nothing they could do. She was told "salesmen do lie--call Customer Service. Since she had gotten nowhere with Customer Service previously, after spending hours on the phone with them, this was not an option.

Her dream vacation has been ruined. All she wants is what was promised to her. As she is a widow with cancer, trying to raise a handicapped son, I as a concerned father would like to see her treated fairly and with some compassion. Is there such a thing as Custom Satisfaction anymore?

Terrence A. Gliosci
[protected]@gmail.com

5/12/11

Cynthia Casanova
[protected]@comcast.net

member #[protected]
contract #[protected]
crs #[protected]

P.S.
At contract signing the broker was Robert Yanover, the Notary was Meghan Stoddard.

cc: FTC
BBB, Nevada,
Catherine Cortez Masto, AG Nevada
NDOJ, Nevada,
BCP, Nevada
Owner Relations, Wyndham Vacation Resorts,
Orlando, Fl.

P.P.S.
The only response I have received since 4/16/11 is from AG. Nevada

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Noble Mikhail JM Firdaus El
, US
Mar 03, 2020 3:17 pm EST
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If anyone needs remedy feel free to contact me @ Mikasuki Meskwaki Yavapai El on Facebook, I was also scammed by Wyndham as a Government Contracting Officer. They unfortunately did not know my full status and I already have undercover government agents investigating. They are about to hit them hard in NY & Las Vegas!

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O
5:17 pm EDT

Wyndham Vacation Ownership gave my points to previous owner

On 11-22-10 I bought a Wyndham Bonnet Creek timeshare from a company that buys and sells timeshares. On 12-9-10 the deed was taken to Bonnet Creek for the change in ownership. I contacted them several times to find out when my ownership would take effect. I was assured that the points (126, 000) were in the account and I would be able to use them when the name change was completed. After numerous phone calls about my membership, I flew to Orlando (from California) to find out what was happening with my account. On 1-24-11 I went to Bonnet Creek to see their units and find out about my membership. The salesman asked what I paid for the timeshare and when I told him, he was shocked and said there was no record of my membership. When I got back to my hotel I called them and was told that my deed was "invalid". They said it had improper wording, but refused to tell me what was wrong. I contacted the company I bought it from and they corrected the "wording" and turned the corrected deed back in. After numerous phone calls about my membership status, I received a bill in the mail for my yearly maintenance fees of $662.87. I immediately paid the bill in full. Four days later I received their "Welcome" letter stating that I did not have any points for 2010 or 2011. I called them and they said the previous owner used the points for 2010 and borrowed the points from 2011 and there were no points left in the account. I asked how that could be when I had a legal document in front of me with their signatures relinquishing all rights, uses, etc. as of 4-10-10. One employee that I spoke with eluded to the fact that the previous owners had made the reservations sometime after the first of the year. I asked how they could give away my points and kept being told over and over that I wasn't a member until 3-18-11 and, therefore, the previous owner had the right to use the points. I was told to email the document I had where the previous owners had relinquished all rights to the timeshare and was told they would contact me in 3 days. The representative said that they wouldn't give me the points back because the previous owner had the right and it didn't matter that they had my deed in their hands for 4 months prior to changing the name. I have made a complaint with the Florida Office of Consumer Affairs and the Orange County DA's Office. If anyone has any other ideas, please let me know. I don't intend to let this matter drop.

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4:37 pm EDT
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Wyndham Vacation Ownership cant sign on for rebate

hello everyone i wanted to put this complain because the hotel itself dosent know how slick their housekeepers are in mopping their floors with hotel towels and then drying them with them also but u know what i had to spread these words because their horrible their all over hiring so if u feel this job is for u dont do it take it from me u will be very sorry after woods u get treated nice for a little bit after they get the best out of u cleaning things change their always running out of linen and towels should u have to ask why no ok good luck if u go here (U WILL BE SORRYYYYYYYYYYYYYYYYYYYY YES FOR SURE!

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2:17 pm EDT

Wyndham Vacation Ownership failed to provide rci membership went after my credit rating

Do not deal with Wyndham. They do not honor their contracts and when you contact your credit card company to force them into providing all of the items listed in the deed/trust and stop payment to them - they go after your credit rating. I have contacted a lawyer to deal with them because none of the sales reps would return my calls and I saw all of the reviews. I feel that it is important to call them out on television on a consumer report issue. Also report them to the States Attorney General and Better Business.

If you paid by credit card - you can dispute charges every 60 days if they are not providing you with services as stated on your deed or trust - be sure they write out everything before you sign it. You will have to remove the block, but if they continue to mess with you - you can put the block back on - this gets them a black mark with the credit card company. You do have some ways of getting some skin in the game with them - if we all use it - we'll do better.

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GuinnevereB
, US
May 09, 2011 6:41 pm EDT

I so totally agree with all the complainants who have posted here. Wyndham is crooked and greedy. We paid over $12, 000 for our timeshare, and paid it off early to avoid the extremely high interest rate Wyndham's financing had set up... but now we are being bled for monthly "maintenance fees" that are never-ending and continue to increase. My husband and I just returned from one of their "party" events at the Las Vegas Grand Desert Resort, where we bought into this nightmare six years ago, and their focus was entirely on trying to talk us into buying another several thousand dollars in "points" ...i.e., going into debt again and "buying up" to their VIP program which they claimed would enable us to "pay with points" for the fees that they assured us will continue to increase, "fees will double in ten years' time" according to the agent who was assigned to "handle" us. We decided we'd had enough of Wyndham, because for what we are paying each year we could have a nice vacation just about anywhere, without all the hassle and extra expense we get from Wyndham, and we refused (thank God) to buy anything more.

In fact, I just called their "deed back" number and was assured by "Judy" (does anyone else find this name ironic, in light of the credit card ads featuring an unhelpful "Judy?") that Wyndham DOES NOT ACCEPT THEM BACK, under any circumstances other than a "need" on their part, and they will continue to suck money from our bank account every month, in an amount set entirely by their own discretion, until the end of time, world without end, amen. "Judy" said our only way to divest ourselves of the timeshare would be to "sell or deed it to someone else, " but everyone knows the market for resale is non-existent, and it would be an unkindness to "gift" anyone with a white elephant like this.

I loathe Wyndham, and wish we'd never heard of that predatory corporation, or at least that we had cancelled the sale within the three day "cool off" period that Nevada law mandates. Now we are going to consult a lawyer and see if we have any recourse other than continuing to give Wyndham money for nothing until we die.

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1:52 am EDT
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Wyndham Vacation Ownership high pressure sales tactics

Don't fall for the scheme to go to a 2 hour presentation and then you will receive discounts on all your activities while on Maui. We were there 2.5 hours and asked to leave. We had family waiting for us. The sales lady, and the one above her were pissed at us for saying we were not interested in buying a time share and would lile to leave. We fulfilled our committment and wanted to leave. Leslie Mel Vicae was rude and arrogant. We felt like we were dealing with the mafia. We told her we were not interested in buying and would like to leave. She insulted us repeatedly, made fun of us for being "renters" of condos, and told my husband he was "close minded" for not wanting to buy a timeshare. We were told if we didn't stay longer that they would not give us our discounts as offered from the dive shop. We were told it would be 2 hours and and not a high pressure sales talk. RIGHT! That was the first lie. At 2.5 hours we asked to leave. They said we are obligated for 5 hours! When the first realtor/sales person knew we weren't going to buy she went over and got Leslie Mel Vicae. This lady should be hired by the Mafia.

Anyway, avoid doing this gimmick and just go to Expedia (or other legitamate sites) to get discounts. You don't have to do the gimmicks and waste your vacation time. Also, you won't be stressed out when they are trying to strong arm you in to buying a time share. RUDE OBNOXIOUS EMPLOYEES at Wyndham Resorts in Maui (Lahaina)

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Doc
, US
Apr 18, 2016 7:33 am EDT

I agree this is a total scam and avoid this places at all cost!

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Nancy Carlson
, US
Feb 18, 2016 12:46 am EST

I went for the 2 hour presentation and was initially treated well until the sales person found out I had toured Wyndham in previous years. I had not been in the last 6 months so I qualified to tour. At this point my sales person looked at me and asked me if it was really worth it to get tortured for a couple hours for the $150 cash I would be receiving. She also commented that you are bribed to come in and bribed again with a better offer than the first offer. She also told me that this is how they earn their money and she was glad she got me rather than another sales person. It turned into I was the bad guy for wasting her time. I told her I was told this would not be high pressure and she said she wasn't pressuring me. What she was trying to do was make me feel bad. It just pissed me off instead. Luckily I got out of there early.

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kaneoheguy
Kaneohe, US
May 19, 2012 10:10 am EDT

My wife and I went through the 2-hour spiel with Wyndham in Lahaina yesterday. Yup, there was pressure to buy, and yup the saleswoman insulted my wife. But we left after two hours, got a certificate of completion, drove across the highway to the Expedia office, and received $100 cash (as agreed upon by the rep over at our Kihei condo (Kamaole Sands)).

Not the most pleasant way to spend 2 hours of our vacation but we did receive the promised $100 from Expedia for sitting through it.

Note: we've listened to other time share pitches before, usually receiving $200 in cash for doing so.

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10s4life
Milwaukie, US
May 30, 2011 7:29 am EDT

I agree with the last poster regarding high pressure sales tactics. My wife and I visited there today, and our experience was not very enjoyable. We explained to the 1st sales rep that our purpose for the visit was to take advantage of the discount on activities that we booked through Boss Frog. I made it VERY clear to him that we were not interested in any additional timeshare. We are currently Worldmark owners, and have been for close to 20 years. After 2 hours and at least 3 "we're not going to buy anything" comments, the sales rep brought the sales manager over to our table. He then started the same line of questioning regarding why we were not interested in an additional time share. I then bluntly told the sales manager that "this feel's like a car lot and your the guy that comes from some back room office trying to close the deal". I told the sales manager that "I did not appreciate the high pressure sales tactic". The sales manager was very quick to say "This is not a high pressure sales tactic". He then proceeded to say that he is required to "go over the numbers with us". After 15 minutes with the sales manager, we then were ask to spend an additional 10 minutes with a 3rd gentleman who gave us a survey to fill out then reminded us what a good deal the Wyndham Resort package is.

My advise - If you want good deals and no pressure sales tactic - skip the advertisements (usually the middle man), and call the activity company's directly.

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1:55 am EST
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Wyndham Vacation Ownership wyndham is a bunch of heartless #

Wyndham is a bunch of ###. They promised me and my husband so much said I could book whenever I wanted to and that it was the most sound investment in this market. We bought 154, 00o points. The next day buyers remorse set in . So I got to investigating. I saw the same timeshare for sale on eBay for $13.00. Are you kidding me ! I have also seen on this website and many other people trying to get out of their timeshare and Wyndham just sticks them with it. We returned it the next day we were still at the resort. You should have seen the sale mans face when I brought all the print outs of what I found online. It was like a deer caught in headlights. If you are reading this and you just purchased RETURN IT NOW! If you really want to vacation book online I have found they have way better deals than the bondage of dump timeshare. Also did you know that Wyndham World Wide the main office is trying to sell of the timeshare devision because of all the complaints and issues it causes them. Wyndham World Wide owner a bunch of hotels and other companies. I really want to see a class action law suite against this company. We barely slipped out of ours good thing their resorts have internet access with printers!

Wyndham Sucks!

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tntea12
ardmore, US
Aug 01, 2012 8:48 am EDT

It is better to hold your own money until you get ready to go on vacation. This way you make your own decisions about your vacation. When they tell you that you will save more money in the course of 10 years. That is a lie. People who pay as they go, do not have MFees each month. They can choose where they go... How long they stay... what type of rooms they want.. I agree... a law suit should be slapped up against these people. NOW!

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vmike99
Longview, US
Mar 05, 2011 2:04 am EST
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anyone who buys time share is an idiot anyway come on realy?

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12:42 pm EST
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Wyndham Vacation Ownership fraud

Paid $150.00 for hotel plus $1000.00 in rental car, airfare and meals to view "resort property" in Lake Tahoe last August. When we arrived, there was no package in regards to the seminar we were to attend nor did anyone at the hotel know anything about this company. We tried, with the assistance of the management staff, to contact Wyndham resorts but we were unable to speak to a live person. Two days after we left, Wyndham resorts finally called and stated that we could attend a seminar that day. Too late, we were already four hours away!
I have contacted via mail, phone calls and email Peggy, at Wyndam Resorts in regards to being reimbursed for my expenses only to be told, "We're working on it". I was also promised a $175.00 AE gift card for attending but never received that as well! Company is a total scam, in my opinion!

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7:54 pm EST

Wyndham Vacation Ownership ownership deception to sign legal documents

On 18 Aug 2007 my wife and I went to a Wyndham sales office in San Antonio to sit in on a time share sales presentation in exchange for some incentives. During the presentation we spoke with Nicholas Peterson and we decided that timeshare ownership wasn’t for us. However his bosses were very persistent in selling us a timeshare plan. We eventually purchased a biennial contract with the understanding that the timeshare would appreciate in value. It wasn’t until later in that we discovered this was a lie and what we purchased was almost useless.

On May 14th of 2008, my wife and I attended a dinner party hosted by Wyndham Vacation Resorts at the Sheraton Gunther hotel in downtown San Antonio. After dinner everyone was split off into couples so that Wyndham could provide us with updates to our ownership. We were introduced to Mr. Michael Suarez who we were told would be our representative to help with any questions regarding our ownership and update us on new programs for Wyndham owners. Mr. Suarez was not introduced as a salesman; it wasn’t until later that we discovered that the dinner party was nothing more than a sales pitch put on by Wyndham to lure people into buying more points in their program.

During the “OWNERSHIP UPDATE” Mr. Suarez told us that we did not have enough points to use our timeshare as we had previously purchased a biennial contract with Wyndham. From our original purchase we understood that our biennial contract would allow us to have a certain number of points with Wyndham to use over the course of two years. But according to Mr. Suarez, by not having enough points we were ineligible for many of the benefits within Wyndham like Wyndham’s Extra Holidays rental income program. He made it sound like we had been sold an inferior package the first time and he wanted to help us get better value from our ownership.

Mr. Suarez promised us that he would personally help us rent our points. He boasted about how he had rented some of his points which covered the expenses he incurred when purchasing some new home entertainment equipment amounting to over $2000. Mr. Suarez explained that if we purchased additional points to reach the next level of ownership and by using Extra Holidays that we could actually (with his assistance) have the program cover our monthly maintenance fees of $73.71 and repay the $15, 600 for this second purchase.

Mr. Suarez wrote all this out on paper and explained it in great detail and provided us with his personal cell phone number to reach him at anytime and he would answer any questions we had. By the time he had us sign the contract it was after midnight, we were totally exhausted and just ready to leave. At the time of signing the contract Mr. Suarez and his notary told us that we needed to back date and sign the document otherwise we couldn’t buy into the next level of ownership. This created what we later realized was a false sense of urgency - there really was no reason to hurry us up. However, having been given what seemed like a reasonable explanation at the time, we back dated the document and left. Looking back on all this, the explanation was dubious at best, we feel like this was just another reason to hurry us up so they could get us to sign the contract.

Future attempts at calling Mr. Suarez were of little help and the Wyndham Extra Holidays rental income program did not cover any of the costs as promised. If Mr. Suarez had not intentionally lied to us and purposely misled us, we would not have bought anything that night. Instead we remember Mr. Suarez making the purchase of the additional points sound like a ‘no brainer’ being that it would pay for itself, PLUS we could eventually make some money with our ownership like Mr. Suarez claimed to have done.

On May 31, 2009, my wife and I were staying at the Wyndham La Cascada resort. While staying there we had some questions about our now $28, 198 timeshare and how we could more effectively use what we had already purchased. We made an appointment with Wyndham’s member services to go over our membership.

At our appointed time we went down to member services desk and were introduced to Mr. Abel Michael Rosenberg who, after he specifically and intentionally misrepresented to us that he was not a salesman, told us that we should have been contacted about the new Wyndham programs and that we were missing out on financial benefits that were currently being enjoyed by other timeshare owners who had been notified. He said that he could not understand WHY we had not been notified but that he would now go over everything with us and try to get us to a point where we could use our timeshare more effectively. He said that we needed to be at the gold level of 500, 000 points to take full benefit of the program. He explained what we would need to do to get there and he would help us with any questions that we might have in using any of the Wyndham programs, like the Extra Holidays rental program that Mr. Suarez had sold us. Having just heard this sales pitch a while back we were very reluctant to purchase again.

Then Mr. Rosenberg with Mr. Matthew Gutierrez closed the deal by promising us that Wyndham was starting a ‘buy-back’ program and would purchase back our property if we kept it for two years provided that we had an offer from a buyer (which could be anyone) and we could make money on the deal. We asked WHY Wyndham would do this and they said that at the 308, 000 point level that Wyndham would rather resell our property themselves than to have it out on the open market. To help us use our timeshare they BOTH promised to personally help us manage our points and provided us with their personal cell phone numbers to call at any time. This sounded like a great offer so we purchased the additional points, thinking we would try for two more years to get value from our ownership, comforted in knowing that we would have an ‘out’ after that time. If still unsatisfied, we were relieved to hear that we would be able to sell our full ownership back to Wyndham, which would allow us to recoup our investment and hopefully some of our expenses and to get out of the Wyndham timeshare completely as we have not benefited from it as we were originally told we would. We now believe they told us this so that we would not rescind the contract within the required deadline.

Back in October we had an interested buyer for our property, so on 15 October 2010 we placed a call to Wyndham’s “Transfer of Ownership” section [protected]). We inquired about the buyback program and discovered that Wyndham does NOT have such a program. Therefore two more employees of Wyndham resorts; Mr. Rosenberg and Mr. Gutierrez intentionally lied to us and purposely misled us just to get us to sign another contract and purchase more points with Wyndham. This was done to secure the execution of the document under the deception that Wyndham would buy back our time share after two years.

We would like to believe that the deceptive selling practices of Wyndham Vacation Resorts was limited to the San Antonio office but we also were invited to a Wyndham “Party Weekend” which we attended in Cancun Mexico back in March of 2008 where we met a group of Wyndham representatives from Las Vegas Nevada. Our assigned representative was Mr. Ben Nethery, a VIP Portfolio Manager, who also attempted to convince us to purchase Wyndham property in Las Vegas and made many of the same claims (on papers still in our possession) that the San Antonio representatives did that we now know are not true. We did not purchase as we were not interested in Las Vegas. Given that these same lies are being sold in different markets, we are convinced that this is part of the Wyndham training given to their representatives, therefore is being driven from the top down.

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Wyndham Vacation Ownership did not reimburse new owner

We asked Holiday Transfer Services of Seattle, WA to sell our Wyndham NashvilleTime-share. They made
contact with a person named Doris Lawrence, and ultimately she purchased the time-share. In the process
she was required to pay the entire year's maintenance fee, but unfortunately they paid not only for that time-share, but also for an additional one we owned. In that process Wyndham refunded $397.60 to me. I deposited the check, but sent repayment on to Holiday Transfer Service. They owed us $285.92 for paying the fees for the time-shares, and so I sent them a check for the difference between the $397.60 and the $285.92 or $111.68. They were to repay the new owners the entire amount of $397.60. Now I've received a bill from Wyndham for the entire amount, which they apparently will send to the new owners. Please call me immediately at [protected]. Donald L. Hippe

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Wyndham Vacation Ownership deception to sign legal contracts

On 18 Aug 2007 my wife and I went to a Wyndham sales office in San Antonio to sit in on a time share sales presentation in exchange for some incentives. During the presentation we spoke with Nicholas Peterson and we decided that timeshare ownership wasn’t for us. However his bosses were very persistent in selling us a timeshare plan. We eventually purchased a biennial contract with the understanding that the timeshare would appreciate in value. It wasn’t until later in that we discovered this was a lie and what we purchased was almost useless.

On May 14th of 2008, my wife and I attended a dinner party hosted by Wyndham Vacation Resorts at the Sheraton Gunther hotel in downtown San Antonio. After dinner everyone was split off into couples so that Wyndham could provide us with updates to our ownership. We were introduced to Mr. Michael Suarez who we were told would be our representative to help with any questions regarding our ownership and update us on new programs for Wyndham owners. Mr. Suarez was not introduced as a salesman; it wasn’t until later that we discovered that the dinner party was nothing more than a sales pitch put on by Wyndham to lure people into buying more points in their program.

During the “OWNERSHIP UPDATE” Mr. Suarez told us that we did not have enough points to use our timeshare as we had previously purchased a biennial contract with Wyndham. From our original purchase we understood that our biennial contract would allow us to have a certain number of points with Wyndham to use over the course of two years. But according to Mr. Suarez, by not having enough points we were ineligible for many of the benefits within Wyndham like Wyndham’s Extra Holidays rental income program. He made it sound like we had been sold an inferior package the first time and he wanted to help us get better value from our ownership.

Mr. Suarez promised us that he would personally help us rent our points. He boasted about how he had rented some of his points which covered the expenses he incurred when purchasing some new home entertainment equipment amounting to over $2000. Mr. Suarez explained that if we purchased additional points to reach the next level of ownership and by using Extra Holidays that we could actually (with his assistance) have the program cover our monthly maintenance fees of $73.71 and repay the $15, 600 for this second purchase.

Mr. Suarez wrote all this out on paper and explained it in great detail and provided us with his personal cell phone number to reach him at anytime and he would answer any questions we had. By the time he had us sign the contract it was after midnight, we were totally exhausted and just ready to leave. At the time of signing the contract Mr. Suarez and his notary told us that we needed to back date and sign the document otherwise we couldn’t buy into the next level of ownership. This created what we later realized was a false sense of urgency - there really was no reason to hurry us up. However, having been given what seemed like a reasonable explanation at the time, we back dated the document and left. Looking back on all this, the explanation was dubious at best, we feel like this was just another reason to hurry us up so they could get us to sign the contract.

Future attempts at calling Mr. Suarez were of little help and the Wyndham Extra Holidays rental income program did not cover any of the costs as promised. If Mr. Suarez had not intentionally lied to us and purposely misled us, we would not have bought anything that night. Instead we remember Mr. Suarez making the purchase of the additional points sound like a ‘no brainer’ being that it would pay for itself, PLUS we could eventually make some money with our ownership like Mr. Suarez claimed to have done.

On May 31, 2009, my wife and I were staying at the Wyndham La Cascada resort. While staying there we had some questions about our now $28, 198 timeshare and how we could more effectively use what we had already purchased. We made an appointment with Wyndham’s member services to go over our membership.

At our appointed time we went down to member services desk and were introduced to Mr. Abel Michael Rosenberg who, after he specifically and intentionally misrepresented to us that he was not a salesman, told us that we should have been contacted about the new Wyndham programs and that we were missing out on financial benefits that were currently being enjoyed by other timeshare owners who had been notified. He said that he could not understand WHY we had not been notified but that he would now go over everything with us and try to get us to a point where we could use our timeshare more effectively. He said that we needed to be at the gold level of 500, 000 points to take full benefit of the program. He explained what we would need to do to get there and he would help us with any questions that we might have in using any of the Wyndham programs, like the Extra Holidays rental program that Mr. Suarez had sold us. Having just heard this sales pitch a while back we were very reluctant to purchase again.

Then Mr. Rosenberg with Mr. Matthew Gutierrez closed the deal by promising us that Wyndham was starting a ‘buy-back’ program and would purchase back our property if we kept it for two years provided that we had an offer from a buyer (which could be anyone) and we could make money on the deal. We asked WHY Wyndham would do this and they said that at the 308, 000 point level that Wyndham would rather resell our property themselves than to have it out on the open market. To help us use our timeshare they BOTH promised to personally help us manage our points and provided us with their personal cell phone numbers to call at any time. This sounded like a great offer so we purchased the additional points, thinking we would try for two more years to get value from our ownership, comforted in knowing that we would have an ‘out’ after that time. If still unsatisfied, we were relieved to hear that we would be able to sell our full ownership back to Wyndham, which would allow us to recoup our investment and hopefully some of our expenses and to get out of the Wyndham timeshare completely as we have not benefited from it as we were originally told we would. We now believe they told us this so that we would not rescind the contract within the required deadline.

Back in October we had an interested buyer for our property, so on 15 October 2010 we placed a call to Wyndham’s “Transfer of Ownership” section [protected]). We inquired about the buyback program and discovered that Wyndham does NOT have such a program. Therefore two more employees of Wyndham resorts; Mr. Rosenberg and Mr. Gutierrez intentionally lied to us and purposely misled us just to get us to sign another contract and purchase more points with Wyndham. This was done to secure the execution of the document under the deception that Wyndham would buy back our time share after two years.

We would like to believe that the deceptive selling practices of Wyndham Vacation Resorts was limited to the San Antonio office but we also were invited to a Wyndham “Party Weekend” which we attended in Cancun Mexico back in March of 2008 where we met a group of Wyndham representatives from Las Vegas Nevada. Our assigned representative was Mr. Ben Nethery, a VIP Portfolio Manager, who also attempted to convince us to purchase Wyndham property in Las Vegas and made many of the same claims (on papers still in our possession) that the San Antonio representatives did that we now know are not true. We did not purchase as we were not interested in Las Vegas. Given that these same lies are being sold in different markets, we are convinced that this is part of the Wyndham training given to their representatives, therefore is being driven from the top down.

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Wyndham Vacation Ownership lies and fast talk

Spent another 4 hours with "Member Services." . . . The most "Senior" and most "Knowledgeable" (Ms. Khadija Lush) at the timeshare. I asked all the questions that any intelligent owner would ask. She stated over and over and over about new program rules. This included immediate savings of about $3000/yr in maintenance fees, BS fees and program fees. Which is a big deal for current owners.
When I received a copy of the contract . . . none of these items were included. So, I wrote these items on the contract, so there was NO CONFUSION about what the program included. To make a long story short . . . The "manager" (Jeff Galloway) tore up the contract. I had obviously not understood what Ms. Lush had told me, as none of the things I had written on the contract were ACTUALLY part of the contract.
When I explained what she had stated to me, he said that SHE "must have a different interpretation of the program and how it works." Basically, she lied to me for 3 hours in order to get me to sign the papers and give them $27, 000. The managers knew it, the corporate offices knew it, and by writing EXACTLY what she told me . . . they couldn't deliver. So, they destroyed the contract.
I was told that she tells EVERYONE the same thing and she has been there for over 5 years . . . .that's a lot of people to lie to! My question is: Why is there NO LAWYER willing to take on these guys with a massive lawsuit from all the people that have been screwed?
Steer clear of the Las Vegas member services. Get whatever you can for FREE, and don't buy anything. They can tell you whatever they want to get your signature. Real or not! Be very, very careful!

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cootern3
, US
Apr 12, 2011 11:31 pm EDT

I wish I had known about the tactics before I went to Las Vegas about 3 weeks ago. It has become a nightmare to think I was tricked into a selling ploy for money. I was lucky not to have given them any money, but the "no money down" is still trying to get payment from we with BillMeLater. I was on my honeymoon when all this occurred, but when I had time to look at the contracts I was told it was too late to cancel. Thank goodness I cancelled my credit card instead! This may turn into a lawsuit before long for me, but I have definitely had fraudulent actions provided to me and told all the things you were and given misrepresentation to the facts. If anyone reads this I hope they understand they are a victim to a corporate scandle to gain access to your money. They WILL NOT give you what you think you are getting! GET OUT WHILE YOU CAN!

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Wyndham Vacation Ownership increase in points needed through exchange rci

Wyndham is the biggest scam ever. We purchased approximately 50o, 000 points a few years ago. I say approximately because of the breakdown of the points into even years and odd years. We thought we were getting a good deal in the beginning because we could exchange our points to RCI. The first three years it worked out nicely by going through RCI. We could get a week for 105, 000 points at a beautiful condo and therefore use four weeks every year equaling 420, 000 points. As of this year they have worked out something with RCI that now, to get a 1 bedroom unit it takes 144, 000 points and if you want a 2 bedroom unit it is 224000 points through RCI. They are now taking way more points than what was originally agreed to. To make matters worse for our maintenance fee's, have increased from $235 US per month to $285 US per month for 2011. When you deal with Wyndham, they make all kinds of promises and the paper work is overwhelming. In the fine print it basically says they can change the terms of the agreement whenever they want. So BEWARE, what you think you are getting in the beginning will change! Yes the condo's we have been in are beautiful but in the end it will cost you more and more with their increase in maintenance fee's and the increase in points needed to get your weeks. We new that the maintenance fee's would increase but had no idea the they would change the point system so that you would need more and more points to get a week.

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Update by Upset 12345
Apr 20, 2011 3:24 pm EDT

Another major problem with Wyndham is that they must sell your name to all the timeshare companies out there as we probably get at least 8-10 calls a week from some strange companies wanting to buy our time. It has been relentless on their part. I have blocked many of their callls but the phone still will ring once to let you know a blocked call came through

Update by Upset 12345
Apr 20, 2011 3:12 pm EDT

see my initial complaint Upset12345. I the complaint directly into Wyndham. They phoned me back, talked maybe 3-4 minutes and the guy then said he would call me right back as he didn't have my complaint in front of him. Guess what, he has never called back. This organization is very unprofessioal . They call to discuss your written concern, claim they don't have the complaint in front of them and never return the call to address your complaint

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Mrgmann
, US
Apr 20, 2011 1:51 am EDT

Both my Wife and I purchased a Time share through Wyndham Resorts. This by far has been the worst purchase we have ever made. We purchased this Time share because we were told of Resorts in one of our favorite desdinations; (Key West FL). Well, it turns out, they (Wyndham) does not have any Resorts in Key West. BTW! Before purchasing the Time Share, we did indeed inqurie of such a Resort in Key West and was told they did have a Resort in that area. We did book a stay in Key West but it was through RCi, which by the way does not look like any of the resorts I've seen in any of the Wyndham Brochures. Its just an averag Hotel. "I am so discussed with this purchase"! The point system sucks. We have 105, 000 point to use and that will only give us a weekend. WoW! I'm so ashamed of this purchase. Can anything be done?

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IMPdancing
Apex, US
Jan 29, 2011 2:26 am EST
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Also beware the Wyndham partner business called Traveler's Advantage. It is a blatant attempt to push their own self forward while posing as a discount supplier. Comparing their "discount" prices with a local Wally World store proves they are much higher in cost consistently. They do offer discounts on the Wyndham hotel chain ... but once you read the fine print, you must PAY the room fee and submit a receipt to eventually receive a portion of the bill refunded (but of course, as you learned) the refund amount may change at their discretion. Interesting people aren't they? But consumers can spread the word. This nonsense won't get them far with smart shoppers.

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Wyndham Vacation Ownership tried to hook but failed

A few months ago I entered a sweepstakes to win a car at a mall in Louisiana.

Yesterday I get a call from Howard Narrow (call coming from Hazelton, PA [protected]) with Wyndham hotels telling me I had won a free vacation from Wyndham and asked me if I was familiar with the hotel and if I had been to one. He was telling me about the vacation and we could go anywhere.

He was very nice but taking up alot of time as I was at work. He also said we won alot of food vouchers for the vacation.

He went through the whole speech and said that Wyndham was trying to get out the word about their hotels with a new marketing technique with word of mouth by telling your friends about all the free stuff they would give me.

I said I would like to see some thing in writing can you send me an email about this b/c I am at work. He said I will get to that in a minute. He went on to tell me they were setting up VIP tours in my area and he could send me all that info and the VIP invitation once they scheduled an apt for the VIP tour and it would take 2 hours and we could spend the rest of the day around the town if we wanted. Free parking and all.

He confirmed my address and my age and my husbands age and our income which I thought was a little weird.

He said he would check on the tour times for the weekend and I said I would talk to my husband about it. When I talked to my husband he said it sounds too good to be true.

I thought about it and we didn't talk much more about it. I asked my husband if he wanted to just do down there (which is an hour away) and spend the day. He didn't want to, so on my lunch break I found this site with all the complaints and decided that this "free vacation" was not for me. Wouldn't you know Howard tried to call me twice while I was at work, left two messages saying he didn't want to be a nuisance but we needed to book a tour b/c they fill up fast. By the time he called a third time I just had to tell him this wasn't a good time and my husband was having health problems.

I never put any money into this so never lost anything but I'm kinda pissed that my info was sold to them. After reading all these posts the name Wyndham has been tarnished. I'm glad I read these posts! Thanks for sharing your stories. I can imagine I will be getting a call in a few months again sometime soon. Beware of friendly voices and too good to be true promises. Good Luck to all.

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Murfreeboro Scam
, US
Aug 22, 2014 9:31 pm EDT

I also entered a sweepstakes at a mall in Murfreesboro Tennessee to win a car. I received a call from the same number mentioned in several of the complaints on this site [protected]). I was informed that my name had been drawn and was a possible winner of a new car or $25, 000.00. I was then told that I needed to come to Nashville to claim my vouchers for a "free vacation". I was told I would receive an e-mail shortly, explaining the details and telling where to come and get my vouchers.I did not receive the e-mail. I knew that this sounded like a scam, so when I arrived home I began my search on the web about Wyndham (that was the name of the promotion). Thanks to this site, I now know that it was nothing more than a way to drag me into a high-pressure sales racket. Personally, I think that Wyndham should be charged with some type of unlawful advertising and scamming. I had always seen the Wyndham business as legitimate and trust worthy. Not now. My wife entered our names and info on the sweepstakes entry in the mall thinking it was a chance to win a car. Seemed legitimate at the time I never even thought twice about it...until I received the call. I plan to contact the business and voice my opinion on the ...in my opinion...dishonest tactics they used to get information. I am not a legal expert, but it seems to me that this type of tactic would illegal? Perhaps there was some "fine print" on the sweepstakes entry that was looked over, but still a scam as far as I am concerned.

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Wyndham Vacation Ownership - deceptive sales people

First let me say this- Wynless sales will tell you ANYTHING to make you buy. Here's what C. Foreman, my coordinator, tricked me with; Incident = Was talked into $29k timeshare purchase to consolidate 2 previous purchases which are paid for. Only because this salesman/coordinator said a first right of refusal could be exercised and Wyndham would buyback...

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Wyndham Vacation Ownership no way out of the time share trap

Fairfield resorts became Wyndham resorts and so on ... Timeshare traps are time share traps. It doesn't matter what they are called or how they are organized. Once they got your (capital) money there is no way out. They have it for life with monthly fees for maintenance. In our opinion, any kind of business with even a remote resemblance should be outlawed.

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Wyndham Vacation Ownership fraud/scam/misrepresentation

On July 9, 2010, while vacationing in Las Vegas we were stopped by a person in Imperial Palace Casino and asked if we wanted to go to a free show. He asked if we were married and made over $75, 000 a year. If so, all we would need to do was sit through a 90 minute presentation were they would provide a lunch. After the presentation we would receive tickets for a free show and $75 dollars in food vouchers. We stated that we were not interested in a timeshare presentation and he told us, “No, it’s definitely not a timeshare.” We accepted this offer, and relying upon those representations we were taken to the Wyndham Grand Desert on Harmon Avenue to the sales center.

During the presentation Russ Delaney, the Wyndham presenter, asked the question, “What is holding you back from vacationing now?” He said that money is holding us back and with this you would not have to worry about that because you are locked in at today’s prices. He referred to “locked in at today’s prices” multiple times. Also, this can be passed down to your kids who will enjoy it because the price won’t go up. These resorts are better than what you are currently staying in because they have a kitchen and all the comforts of home. Images of “example” rooms were shown in a Power Point presentation. He also stated that with this you would not have to spend hours in front of your computer looking for good vacation deals. With one simple phone call you could go anywhere in the world. This is why he personally owned it.

After the presentation we talked to Nicole Gunckel who said as an owner she loves inviting family on vacations so they can spend quality time together. She said we would be saving money if we would purchase this deal because we spend $5, 000 on travel now, so this package at $23, 800 would be paid for in 5 years. Then, we would be getting the rest of the vacations of our lifetime for free and we can pass these free vacations down to our children. She said that this is not a timeshare it is a deeded property and that is why she has a real estate license to sell it. If we are ever tired of it or can’t travel we can sell it back to Wyndham for a profit since it is a real estate investment and the vacation costs will still go up even in this economy. She used Athens, Greece as an example of how the points work because that is a place we want to visit. She quoted us that a trip will be 77, 000 points and since we would have 154, 000 that would be two great vacations a year which is better than our current situation of one vacation a year. Nicole stated that this included airfare with the plus partner option because the trip was 70, 000 points and the 7, 000 was for airfare.

Nicole said that she was going to be our personal representative and gave us a card with her phone numbers at work, her cell phone number, and her e-mail. She said she would help us “work the system” to get the maximum out of our purchase. She said that her manager might come over and if they do we should ask for an all expense paid trip to Greece. When William Weatherspoon came over to talk to us, we did just that and asked for an all expense paid trip to Greece. He said he would be glad to set that up and left to go work on the paperwork for Greece. Nicole said we should ask for another one…where did we want to go? When William came back we asked about an all expense paid trip to Hawaii also and this time he said he didn’t know if he could and he would go check with corporate. When he left Nicole again said he has one more thing he is allowed to give away and he will come back to say yes to Hawaii. She said when he does you should also ask for a cruise. So he did and we did. Mr. Weatherspoon said that is all he can do since we now have three all expense paid vacations. We were still not sure and William said that this was our chance because you can’t go through the presentation again. He said with purchasing in July 2010 we would get an additional 6 months to use our purchased points and the three free trips and bonus points were good for two years until 2012.

We have yet to use any of the items promised or purchased because the information we were told at the presentation/sale was misrepresented and/or false.

1. This is not a deeded property. What we received from the Title Company was an “Ownership Certificate.”
2. We were told we could start using our points right away in July 2010 and that would give us a year and a half to use them before December 2011. The use year actually does not start until January 2011 and was left off of our purchase summary document and it is attached for reference.
3. We were told the bonus points could be used however we wanted. The truth is they are required to be used as a set vacation package Wyndham offers.
4. We were told that 7, 000 points can be used for airfare and when we reviewed the point chart with PlusPartners, it would take 200, 000 for a flight to Hawaii and for both of us to go 400, 000. With Wyndham Rewards it would be 90, 000 points to Hawaii and for both of us 180, 000. Either way, we can not use our points for flights because we only have 154, 000 total points and it was represented as enough for resort and airfare for two separate vacations.
5. The amount of points for a vacation was also misrepresented. It will take 105, 000 points to cover the resort for a vacation we discussed. That is 35, 000 more points and does not leave enough points to take a second equal vacation.
6. The point amounts required for a vacation can/will change at Wyndham’s discretion. Therefore, we are not locked in at today’s prices and vacation will cost us more points each year. Our purchase will be losing value instead of gaining.
7. The maintenance fees are also subject to change and have already increased in four months. Again, not locked in at today’s prices and paying more each year.
8. The locations of the resorts were misrepresented. We discussed Athens, Greece and there is not a resort offered in Athens, Greece. This does not allow us to vacation “anywhere in the world we want.” Other destinations we talked about with Nicole do not have a resort either or the resort is far away from the attraction.
9. Nicole said her other owners do not pay maintenance fees because regular monthly use of the Wyndham Reward credit card earns them enough points to pay the fees. Relying on her information, signed up for that credit card. For minimum benefit I would need to spend over $5, 000 a month to get 10, 000 points in order to cover $60 in maintenance fees. This is not my average use of a credit card and $60 wouldn’t cover all the current fees.
10. We were not provided with any rules, limitations or conditions to the usage of our points. There are extra fees for each step/transaction you want to make to take a vacation. To transfer points to take a RCI vacation it is $194 and a transaction fee of $30, if you call instead of using their website it is $29 more. To bring family you have to get a guest certificate for another fee.
11. We were promised three all expense paid trips (including airfare) and paperwork was to come in the mail from corporate. When it had been almost a month since our contract, I called Nicole to ask about them. She said she would check and to give her my e-mail. I didn’t hear back from her and I tried to contact her through the e-mail on her business card. That e-mail was not correct, nor was the one on the contract. I called and left a message again on her voice mail. She had not responded after two more days, so I called the main line to get her correct e-mail. They were not sure either and I sent out test e-mails to a variety of possible addresses. Finally, contacted Nicole on 7/29/10. On 7/30/10, she replied that the cruise was sent to us and now Mr. Weatherspoon would assist us with the other trips tomorrow. This e-mail is attached for reference. Mr. Weatherspoon called a few days later and said he would set the Hawaii trip up in the system so that all I needed to do was call the 1-800 number and ask to redeem my Hawaii trip. Then, for Greece I needed to decide on my dates and call him and he would personally put it in the system for me. When I later tried to redeem the Hawaii trip by calling on 10/26/10 Naomi said that the computer wasn’t showing any trips. I called William that same day and he said that he would have to look up my contract and get back to me tomorrow because the corporate offices were closed. When he didn’t call at the agreed time on 10/27/10, I called him. His voicemail recording said that it was full so I couldn’t leave a message. I called the main sales # and left a message there for Mr. Weatherspoon. When I still hadn’t heard back I called Nicole and left a message also. On 10/28/10, I was able to leave a message on William’s voice mail. Around an hour later I decided I should call the main line and see if he is in because I wanted to get this resolved. Mark said William Weatherspoon was no longer with the company. I told him the whole story and he could verify the information with Nicole Gunckel because she was there when we were promised the trips. Mark replied that Nicole Gunckel was no longer with the company either, but he can get Rita Abrahams who was William’s manager to call me back later that night. Ms. Abrahams never returned the call. When you call about a problem you get transferred to different departments and no one is sure how to help you. The only people that call want you to come to owner’s meetings and bring friends.
12. The 90 minute length of time was misrepresented as well as the food. Transportation took 45 minutes to get to the sales office with all the stops. The lunch that was promised at the casino had chicken breast and other selections. When we arrived the lunch that was served was a small square of overheated, dry lasagna on a styrofoam plate. With out a real lunch, we were very hungry during the 5 hours we were there.
13. Important details of the contract were omitted from the sales discussion such as the 5 day cancellation period.

If we had known that these representations were untrue, we would not have made a purchase. My husband and I feel we were subjected to a high-pressure sales presentation designed to keep us from reading the contracts, reflection or deliberation on the decision to purchase, discussing with each other the decision to purchase and omitting crucial facts about the timeshare

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Paul Shammed by Wyndam
Visalia, US
Mar 15, 2011 9:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had the same experience with Wyndam. As soon as you get a little late, the pressure is on, up to 14 calls per day and then calling and threatening my elderly parents became the last straw, saying they would take them to court due to a timeshare they transferred to me years ago. Additionally, because I was behind, they refused to permit me to simply cancel my vacations in order to charge me for them, when they would not let me cancel, not let me use them and yet still demand compensation. If you are reading this and Wyndam ever offers you anything, keep on walking. They may have a nice presentation but they are not nice when it comes to long term customer service. Add to that I am nearly a double platinum owner and you can see that no matter how much you buy or how they present you as a priority, they will never stop going after you and your family and you are definitely not a priority-only your pocket book is. They also repeatedly violated the Fair Debt Collections and Practice act during our ongoing case, which I finally had to get an attorney to become involved with beyond the current legal issues. Do yourself a favor and avoid any dealings with Wyndam for ANYTHING!

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mmichelle
, CA
Jan 28, 2011 12:38 am EST

i have to agree with this whole story.. this is the exact thing that happened to my husband and I in OCT 2010. this story is so true, with all the promises and things that they said. it seems like we wrote this story.. NOw.. what did you do? are you still paying? is there anyway out?

Canadians that wish we never had this vacation plan

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John Ickes
Wellington, US
Nov 21, 2010 5:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

they tell you anything (all lies) to get you to buy. we have lost mucho money with them, they won't let you alone if you can't pay remaining pymt. the hound us by calling up to 5 & 6 times a day, so now we never answer our phone, we tell all our friends to just leave a message and we'll get back with them. We tell everyone we know to KNOT buy anytimeshares, especially Whndham.

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