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1.0 405 Reviews

Direct Express Complaints Summary

4 Resolved
398 Unresolved
Our verdict: If considering services from Direct Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Direct Express reviews & complaints 405

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Newest Direct Express reviews & complaints

ComplaintsBoard
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10:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Direct Express rudness

I-was-having-trouble-with-my-direct-deposit-card-as-I'm55&disabled-so-I-decided-to-change-my-direct-deposit-card-from-netspend-as-4-the-last-3-months-my-card-has-been-compromised-so-I-went-with-direct-express.Well-the-1st.-card-I-received-did'nt-work-when-I-tryed-to-activate-the-card, So-I-called-them&it-took-about-20minutes-for-a-live-person-to-answer&he-said-he-would-send-me-another-card&that-would-take-7to10days-to-arrive-or-if-I-pay-13.50-it-will-be-here-in-2days-so-I-did-that-as-my-rent-was-due&I-could'nt-wait-7to-10-days.Then-when-I-got-that-card-I-could'nt-activate-it-either.C'mon-I-could-see-one-card-but-both-of-them!Then-I-called-the-S.S.-office&they-called-the-company-on-my-behalf-when-I-started-to-speak-that-lady-was-so-rude-to-me&informed-me-she-was-talking-to-him-not-me&she's-lucky-we-were'nt-face-to-face-cause-I-would-have-bashed-her-right-in-the-mouth.

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Mindy Grim
, US
May 23, 2016 2:43 pm EDT

anyone who has every had an unresolved issue with the us direct express debit mastercard issued by comerica bank on behalf of the social security admin. should contact:

tonya

[protected]

she has got fires lit under employees b**ts for mistreatment of customers and mishandling of customer accounts

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OneMadChick22
, US
Dec 24, 2015 3:35 pm EST

So my payee and I have both called and have asked about my direct express card. Every time that she calls they always hang up on her. I talked to the supervisor and they still refuse to give any information to what is going on. I am tired of the games that these people are playing. We just simply want to know why if a card was issued December 1, 2015 why we have not received anything, and it is currently December 24, 2015?

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PbGr
Kentwood, US
Oct 25, 2014 10:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had the exact same treatment, card disabled, can only use debate . They have no information, they have never sent a notice, my last phone call to them, they said they are sending a new card, but have No idea when it will be sent. Not only rude people, but they cannot answer even a simple question . Again the government has given a corp a very large contract without demanding a level of service above kindergarten.
They have total control of our SS funds and we can only wait .

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RACKNOMORE!!
New Windsor, US
Jun 21, 2014 4:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to the supermarket and my card was denied although I had sufficient funds. I returned home and contacted Direct Express and was informed that they had canceled my care due to some questionable activity. I asked what the activity was and where the transaction took place. They said they did not have that information. Naturally I was dumbfounded. I asked why I wasn't notified that my card was being canceled. They said they had contacted me. They never called or sent an email about the so called activity. This is the fourth time that I have had to be issued a new card. (They claim it was only twice.) This means that I have to contact all the businesses that I have automatic payments with and will sustain late fees for payments due this week.. I was told that I would have to wait 7 to 10 days to receive my new card. This company is one the worst I have ever had the misfortune to do business with. I wonder how this Mickey Mouse bank secured the contract to distribute social security payments. It's in Texas so I guess GW had something to do with it. If they do this to a 100K people a month the bank has over a million dollars sitting on the balance sheet for money that is not theirs. I will be contacting my elected representatives in Washington and request an audit and forensic investigation of these incompetent crooks.

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usdirectexpress
, ID
Jan 29, 2014 10:59 am EST

USDIRECTEXPRESS, USDIRECT EXPRESS, DIRECTEXPRESSCARD,
In my opinion, the USDIRECTEXPRESS SECUITY breach was placed there by design. Any USDIRECTEXPRESS account that is suspended, blocked, or frozen will ultimately put those suspended U.S. TREASURY deposits on the books for longer periods of time. When money that is normally withdrawn rapidly by SSA recipients is conveniently withheld from them by the fat-cat bankers on Wall Street... due to some mysterious "so-called" security breach, well then that money goes on Comerica Bank's "positive ballance sheet" for that month. Sometimes when banks get in over their heads with "bad-debt" that is bleeding red ink on their books, they engineer seemingly ingenious plans to disguise the losses to their shareholders. Also, after those frozen funds show a positive ballance on the bank's books, that balance-sheet can then be used as collateral to borrow up to 10-Times (10 X) the "reported balance" from the federal reserve. That is utter CRAP! Visit USDIRECTEXPRESSCRAP.COM USDIRECTEXPRESS, USDIRECT EXPRESS, DIRECTEXPRESSCARD,

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joey23434
Brooklyn, US
Feb 21, 2012 6:13 pm EST

US Direct Express Customer Service are Very Rude, They had a Security Breach This Month Feb, 2012. and now I have to wait 45 Days to get my money back and all this happen on their Computer system, Not sure why I have to wait, I had it with US Direct Express I will Cancel this card...

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Tommy Byrd
, US
Oct 16, 2018 4:01 pm EDT
Replying to comment of joey23434

I had $200.00 come up missing between my card and the electric company REC that one of Muscatine Iowa has cause it said it was taken off my card but the electric company said they hadn't received! Not only was I treated like a thief by the fraud department but they said it had to be my wife! Here's the funny part! Three months later I got a call and even though the fraud department did such a great job that I was just making it up, my money was found long and behold by me because the electric company had missed places it and obviously Direct Express didn't do that good a job! But because of their screw up I lost my place due to back up bills due to electricity

ComplaintsBoard
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7:56 am EDT
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Direct Express rip off

I received a new Direct Express card in the mail advising me to discard the card that I have, and activate the new one. I did this and on the 3rd of October I called to make sure the funds were deposited on my card and the automated system said I had a balance of 14 cents. I called Direct express and advised them of this and the agent told me that the card I received was not linked to the original card and my funds was deposited to an old card. She advised me that she would have to send me a new card that would take 5-7 bus days. REALLY! My rent is due by the 3rd of the month!, and if I can't pay it, I will be charged late fees ($15. 00 the first day it is late and $10.00 everyday thereafter). I need my medicine that I am out of, and do not have the money to pay for it! I spoke with customer service 2 x's and explained all of this to them. I even spoke with an supervisor (Kimberly) who told me that it was nothing they could do, I would have to wait for my card to be delivered to me by Monday and a fee of $13.95 will be billed to my card. THIS IS NOT MY FAULT! It is the banks fault; they should have caught their mistake before it happened. I will be without my medicine for 5 days and risk having another stroke. This is not acceptable and proof they do not care about me at all. I am a customer that keeps them in business. I am going to take this all the way to CONGRESS! When you are a business, especially a Bank; you try to fix the problem for your customer. Direct Express should overnight the card to me free of charge since it was their fault! I'm going to the Social Security office first thing in the morning and let them know about this gross negligence.

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11:47 pm EDT
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Direct Express won't put my 950.00 back on my card.

My Social Security money is put on USDirectExpress card. My money was taken off my card on April 1, 2011 by a teller at 5th3rd Bank. Because my ID didn't have the same zip code "which she didn't ask me at all" as my card she voided out without permission and now this card hasn't put my money back. Each deny this being their fault. The teller was wrong, she ok'ed it then turned around and avoided it. I've tried numerous phone calls, letters being sent from bank about the error they made and the people at the card, have no info. I had a letter sent that day and again on the 6th and still no money nor any explanation from either the card or the bank. Please help me before I get evicted etc.

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hankins65
, US
Jul 02, 2018 4:36 pm EDT

I went to an ATM at a Chase Branch, the ATM didn't give me my money but It showed a 700 dollar withdrawal on my card The people at the Chase branch realized the problem and the manager gave me information to forward to Direct Express.I contacted Direct Express and the customer level two rep told me to fax the problem to them, gave me a service request number(that they didn't record).Over the weekend I faxed the dispute to them six times, yet they still didn't receive it, stating that I takes 48 hours to receive a fax (is that true?)plus they told me that it could take up to 90 days for me to receive a credit on my account, (if they granted me one), meanwhile, I am 100% disabled and that money was for my rent.Why does it take so long for them to give me my 700 dollar credit ? every different number that you call goes to the same people(no corporate people can you contact)the reps only recite the company line, and pass the buck to other CSRs I still haven't been able to solve this issue, i need my money to survive, and I wonder why social security even use these people.the Government should really look into replacing these crooks with a company that will really service it's people honestly.

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Shouli41
, US
Jul 06, 2017 1:13 am EDT

I also had money taken from my card and nothing has been done about it. I reported the problem immediately, but they are not refunding my money.

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Freddy Taeleifi
, AS
Apr 25, 2016 4:00 pm EDT
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I Live here in American Samoa and I hold a USDIRECTEXPRESS card it doesn't work here when I swipe it at a ATM machine an I even tried going to the bank of Hawaii and it still wont work, something is wrong and it says decline. I received money in on the April 20th 2016 and I was in Hawaii I was able to get money out of my account but coming here to American Samoa it doesn't work, I can't seem to get money out it just says declined... Please help me with my Problem ASAP.

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5:02 pm EST
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Direct Express money taken from account; would not give merchandiser authorization number

An order was e-mailed, money was taken from deit card account; however card company refused to give merchandisedran authoruzation number...Where did the money go?

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fffdfjisidfosdfhdjids
BOWIE, US
Feb 27, 2024 5:47 am EST

claim number 1-[protected] not my charge. never used this company.

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honeyb342
Hatfield, US
Feb 10, 2024 2:50 pm EST

Direct express Feb. 2, 2024... has blocked my account without notice or a phone call. I am not able to buy food or medications which are needed. Ive been on hold for 2 days with them and never can get through to clear this up. There is no reason to block my account! Legally they should contact the user before

blocking anything.

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Earl Ross
Saint John Indiana, US
Feb 10, 2024 5:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

My name is Earl Ross and i have been trying to get back two payments that was stolen from me by a hacker.I gave directexpress a safe word,I gave the safe word before Feb 1st, I thought i hade a new card coming to my address but insteed it was sent to the hackers address,I have done everything reqested of me,I have rent and blls to pay...

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Jack Galvin
, US
Feb 07, 2024 6:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

I call my DIRECTEXPRESS CARD and they tell me my Card STATUS is Invalid.?

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FlipCook56
CINCINNATI, US
Jan 28, 2024 12:53 pm EST

I called direct Express card to tell them I thought somebody was missing off my card I gave them the date they told me that $69 and something sent was taking off my card without my permission I did not authorize them to take the money

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Violeta Anna pinon
, US
Jan 15, 2024 4:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

2 months in a row have invalid card. Now I can't call them it says invalid card and says my social security number can't be validated so it won't put me through to agent won't let me order new won't let me into my account. This is a new card used it on Friday but not since then please help with this 2 times in 2 months

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james stonesifer
, US
Jan 09, 2024 8:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

my ssi should be on my card toda the 3rd,instead card says invalid

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Rosita Gutierrez
, US
Jan 09, 2024 7:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

bee calling since yesterday my damn card is locked my transactions are declininng i need my money i need to speak to cusatomer service as soon as possible

this is not right

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Christopher Frison
portland, US
Oct 22, 2023 12:40 pm EDT

on October 3rd 2023 i went to the us bank atm on 102 Washington at around 7:00am Ish put my card in the atm went to withdraw 800.00 from my direct express card ending in 9497 machine said error message on the screen and no money came out machine but took it from my card

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Larry Burgess62
, US
Sep 24, 2023 1:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

payment Sund to went to optimum, but went to Sammut services LLC 718-309' 4122 Usa.

optimum told me i was sending my money to a fake account.

ComplaintsBoard
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9:58 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Direct Express - usdirectexpress.com

Wallet and card stole within the last 24 hrs. Been trying to reach someone at customer service sine 9 a. M. The system transfers you to an agent where your on hold in excess of 37 minutes, then your disconnected. Even tried the hearing impaired line. Somebody named mark answered but says he couldn't do anything, but he was so sorry for the trouble. In the end, i'm back to trying to reach them

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Direct Express contacts

Phone numbers

1888 741 1115 +1 (765) 778-6290 More phone numbers

Website

www.usdirectexpress.com

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