Hello---This is Scott and Melissa Woldman, owners of Windows Direct in Roanoke VA! Our company is known to have NO complaints, however this was brought to my attention by a potential customer. This is very disheartening to me as an owner. The previous owner of our business started as Window World, however the name was changed in 1999. We DO STILL SERVICE ALL WINDOWS OUR COMPANY HAS INSTALLED! (whether it was installed as window world or windows direct. We have NEVER turned a customer away, UNLESS it was installed by a different Window World or different Windows Direct. ALL Window Directs are independently owned and operated. We are NOT a franchise. If you are the person with a window problem and it was installed and sold by Window World previous 1999 or Windows Direct post 1999 from Roanoke VA, please contact us and we will do what we can. Also if this complaint is about a different company (as we do not service, nor have we ever serviced in the CUmberland area (as far as I am aware) please remove this complaint if you have the wrong company. We strive for our perfect record!
Please Call us at 540-966-2808
Scott and Melissa WOldman