Complaint Rating:

Company information:
Williams-Sonoma
United States
www.williams-sonoma.com

I always go into Williams and Sonoma each time I visit the Christiana Mall. After my visit on Tuesday I will not be returning. I came and picked up a bottle of mixer, the store clerk immediately told me that I needed to put the bottle at the counter until I was ready to purchase it. I shrugged it off and browsed the store, then I was told that perhaps I should look at the sale items along the back of the store. Which I still continued to ignore the man and browse until I was FINISHED. Unfortunately the man continued to follow me closely the entire time I was there, until I finally did leave. I waited at the counter for him to only ignore me and help another customer. If you have not figured it out yet I am African American and the lady he helped was Caucasian. Luckily for me there was another clerk there that was willing to help me, and thanks to her not only did I get out in a timely fashion, but she was extremely helpful and friendly. I shutter to think how my experience would have ended if she had not been there. That was the first time I had that problem at the store and unfortunately for them it will be the last time that I will be buying anything from the store or the web site. I was treated completely different by the one sales clerk simply because of the colour of my skin, the other lady did not get the same treatment I received at all. I wrote the company and not heard anything back yet.