Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  

Whirlpool Washing Machine


Poor service!

Complaint Rating:  100 % with 1 votes
100% 1
We bought a Whirlpool washing machine (6th sense, h65 model) on September 1, 2007 and after continuous call the service person came for demo only on 6th of September. The washing machine was found defective. Some E3 problem came and they said they will replace the spare part. We have invested Rs.2000/- more for this stain wash and we are not able to use stain wash. We really regret for having purchased the whirlpool washing machine. We were fed up calling the call center people and SAI SUMUKHA SERVICES (authorized service partner of whirlpool), malleswaram. How long will it take for these people to get a spare part. They were eager to sell some spare items like stand, cover, extra tube.etc., for money, but not willing to replace the defective part. Is this a punishment for having purchased whirlpool washing machine? If these situation continuous, nobody will buy Whirlpool products. Customer are not fools.
Complaint comments Comments Complaint country India Complaint category Appliances
Share with others:  
Was the above complaint useful?     


Sort by: Date | Rating
 14th of Aug, 2007 by    0 Votes
I have purchased a washing machine from the distributor of the comapny at Amritsar on calling for the first servicing the story of the poor performance of the company distributor & service agents open in front of me.

The products the company send for replacement is look as they are taken out from old machines. There is no packing on the part & even the part is not complete.

The company after lodging complaint send the service agent after a week. The service agents come to just merely solve the complaints and not to guide customer properly to take care while using machine. The nos. printed on the bills provided by the distributor are wrong and no one pick up the phones if one or two nos. are right. Also the nos. they give for lodging complaint are of Delhi while the person is purchasing machine from Amritsar. The nos. of customer service centers in the local station are wrong or remains busy.

I suggest all of the customers to wash clothes with your own hands & not to buy any machine from Whirlpool Company.
 4th of Jul, 2008 by    0 Votes
I purchased washing machine on 1st july, from local distributer rohini delhi, according to the dealer machine to b installed withinn 2 days but the company representave not come even repeatedly reminding and requesting them to come.
so my overall view is whirlpool company has no control on their workers, and very poor service for the costomer .

entative not come for
 21st of Oct, 2009 by    0 Votes
 19th of Sep, 2010 by    0 Votes

Whirlpool Washing Machine - service
whirlpool home care plan

I own a fully automatic Whirlpool washing machine. I have taken the whirlpool home care plan for the maintenance of this appliance for 24 months from 10/11/2008 by paying Rs 4000/-(Application Receipt No 129504. The following complaints are registered for your immediate attention.
1)Whenever there is a complaint to the machine, the agents take a long time to attend to the complaint.. resulting in nonavailability of the appliance for use inspite of the maintenance contract.
2) Even after attending to the maintenance, the appliance again shows some part of the old complaint with some others again resulting non availabilty of the machine.
3) After two to three attendance at home for the maintenance, they require to take it to their workshop and they charge big sums for conveyance.
4) Recently, from three months back, the complaint of non storage of water during working of the machine was noticed and complaint registered. Even though they attended (though belatedly, every time, ) the same complaint is repeated after a short time of one or two days after repair. Still, the same complaint along with beep sounds and non working of rinse, spin etc are continuing, they told us that the machine is to be taken to their workshop. even after four to five days of this report they did not turn up to take the machine. Then due to the urgent needs for the appliance, we transported it to their workshop on 11/9/2010. they promised to deliver it back on 14/9/2010.On contacting on 15/9/2010 they promised to deliver it on 16/9/2010. Again on 16/9/10 they postponed it to 17/9/2010 morning. On 17/9/2010 again on contacting them, it was informed that they will tell the position after 4'o'clock. But there was no information at 4'o'clock or later.Next day, again they were contacted and I was requested to contact the workshop supervisor on his mobile after 12 o' clock . On trying to contact his mobile no, several times, the call was not attended by him. Finally, I reached the service centre driving my car 10 km from my house at Mannanthala at 4.30 pm, and enquired about it they have raised the adamant stand that as they have lot of customers, what they could do is to give the mobile no of the workshop supervisor. Again they have postponed the delivery by two more days.the appliance is not ready till date of this complaint(19/9/2010)
We are cheated by the promises made by the home care plans to the keep the appliance in working condition for a duration of 24 months. During the above period we have been continuously cheated by purposefully prolonging the service time and not properly repairing it each time, most of the time we were left without the services of the appliance. Also after owning the appliance and the home care plan, in addition to doing the washing manually, we had to go behind the hassles of continued reporting complaints, going behind these service persons, hearing their retorts, trying repeatedly the unattended mobile nos, etc in our busy schedule of life. The very purpose of having a home care plan is defeated.
The contact address of the service centre is " Hi tech Solutions", TC14/1733, Near Ganapathy Coil, Vazhuthacaud, Trivandrum-14
Nos I have contacted are 9249422757, 9249422760, 9446417532, 04712327532

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Whirlpool Corp Logo Whirlpool Corp
Customer Care Service

Share with Others

Contact Us
RSS Feed