Complaint Rating:

Company information:
westgate resort
South Carolina
United States

My family and i took a trip to south carolina to see my son graduate from basic at Ft jackson . we are owners of westgate and pay our fees every month...when it came time to make our reservations at myrtle Beach we had nothing but problems it took us a week to even get our reservations. they kept saying we owed them money . we aid the money even though that was not the agrement when we bought the property . but we paid it because i didnt want to miss my sons graduation. I loved myrtle beach !! when we arived there we stayed 2 nights and left for 1 night to my sons graduation . when we left my 12 yr old son left his brand new swim suite on the bathroom floor ( not a cheep suite either) when we got back the next day the suit was gone... I called front desk they connected me with housekeeping i left a message told them what the suit looked like .they never called back . Well to make a long story short I never did get his suite back! I dont even know how many people i talked to about it and told every person what it looked like nobody knew anything about it .. i was told 10 - 15 times they would call me back they never did.. the last day i went to the front desk they were no help.. i can replace the suite., thats not the point ! We are owners and if we cant trust housekeeping not to STEAL !! I would rather not have them step foot in my room for that week or 2 weeks. i can see if we were staying at a Cheep motel! But not at westgate... I would lock up your stuff if you dont want it Stolen by the Maids...