Complaint Rating:

I thought I had cancelled my web.com account 16 months ago. Instead of cancelling, they lowered my rate to $59.95. I noticed I was being charged 69.95 by web.com for something I thought was cancelled. I called their billing department to ask for a credit and cancel my account. "Theresa" told me I would have to speak to their lifecycle department. I was transferred and specifically asked about receiving a credit. Lifecycle told me they would cancel the account and transfer me back to billing. After I got the cancellation #, I spoke with billing again (Theresa), who told me no credit could be issued since lifecycle had cancelled my account. I asked to speak to her supervisor but she would not allow me to talk to him. BUYER BEWARE!