Complaint Rating:

Company information:
Walgreens
4949 Gosford Road, Bakersfield CA
Bakersfield, California
United States
Phone: 661 858-0218
www.walgreens.com

Date of incident: March 2, 2008 @ 8:12AM

I am writing to express my frustration and disappointment regarding Walgreen's Register Rewards Program. It is misleading consumers, and I was one of them!

I went to my local Walgreens to take advantage of their register rewards program.

This week's ad (Mar 2-8, 2008) states:
Buy Select P& G products and get Register Rewards, use like cash on next purchase.
Buy 3 items for $10 - Get $4 cash register rewards good on next purchase
Buy 6 items for $20 - Get $12 cash register rewards good on next purchase

I decided to buy 6 items to get the $12 cash register rewards.

Unfortunately, when I was paying for the items, the register did not print out the reward coupon because I did not spend the actual $20. With the purchase, I used various manufacturer's coupons totaling to $16.00.

I read the fine print prior to proceeding to purchase the items at Walgreens and it does not say their promotion does NOT accept manufacturer's coupon.

The cashier's name is Jessica who was not so welcoming, nor apologetic. Then came the manager, who was also non-apologetic.

Bottom line, I expressed my disappointment and frustration to both cashier and manager of the store. They should indicate in the ad the restrictions of their promotion because it is misleading consumers such as myself. Wasted time, energy and gas!

The striking comment that I got from the insensitive manager when I told her that in the past, Walgreens would accept my manufacturer's coupon, at the same time take advantage of their cash rewards program. This was her reply:
'They must've changed the rules and becoming stricter on their policies due to people abusing the promotion'.

ABUSE? You call people with coupons, ABUSING the store's promotion? That is ridiculous. If Walgreens does not intend for people to ABUSE their promotions, then don't put out MISLEADING ads.

My use of manufacturer's coupons should not affect the cash reward coupon, which is their supposedly"on-going" promotion. If they have restrictions, put it up-front in fine print, PERIOD.

I am never an Abuser, I am a WISE buyer who would not buy full priced items, rather take advantage of good honest deals through promotions.

Walgreens ad is VERY MISLEADING, so consumers out there, WATCH OUT.