Complaint Rating:

Since 2009, wageworks as steadily been increasing the verification of charges made to my account. All of the charges I have made have been for out of pocket expenses for medical and or dental charges not paid by my insurance company. On 5/27/2011 I spent over an hour trying to get assistance, because they said via email: YOUR CARD PRIVILEGES HAVE BEEN SUSPENDED
Your Health Care Card privileges have been suspended because you have not submitted appropriate receipts or repayments for any card transactions with Receipt or Repayment Needed. You were notified of your need to submit receipts or repayment for card transactions either via email or postal mail. I have sent numerous faxes, as did the medical provider for these same expenses they said they never received. I have recently just spent the last 4 hours sending them via the internet ALL of the EOB's or forms from my insurance coverages showing all the information that wageworks required. Now its the beginning of Memorial weekend, and they froze my card. I have a prescription I need for pain for an illness I have, and I am out of pain medicine for this illness. When I tried to explain that to wageworks customer service, the supervisor felt it was more important for them to explain that the money on the account is really, "a loan from the company my husband works", stating it was, "a benefit of a loan". After explaining to him I needed to get prescriptions filled over the weekend, twice I was put on hold for over 15 minutes. The last time I was put on hold, the company actually closed the business and he left me on hold for over an hour...I only hung up to call back and it was too late, the company had closed for the weekend. I want to send a formal complaint to someone about the company, but there is noone available to take the complaint because their customer service does not have an outlet/form/protocal for complaints. They just say, "we never got the paperwork". I also wanted to complain about the abuse of unverified charges. How many times can they ask for verification per year. Most times it is always from the same provider or dental charges, then wageworks, just threatens you by saying, "if they don't the paperwork, then the IRS can come after the account holder (me)". I am sick of their abuse and threats and ignorance. They get people on the phone that laugh at you, they don't take you serious, they don't care about the people (account holders), they are irresponsible with legal medical documents. There is NO place to talk to anyone about the problems, because they simply do NOT CARE!!!