I had my cat covered under the standard level of care since 2004. In Feb. 2012 I sadly had to put my cat to sleep at age 15. Her kidneys gave out on her over a two month period. The vet bills that I submitted totaled about $1, 500.00. VPI reimbursed me a total of $250.00.
The euthanasia and remains care alone totaled $243.00. VPI reimbursed me $39.60. They told me they were so sorry about my loss and that they valued me as a customer. It is my opinion that they only valued the money I paid each month for my policy. They clearly only thought my cat was worth $39.60.
They also now have a $50.00 copay for each incident! This is more than I pay to go to my medical doctor!
I WILL NEVER RECOMMEND THIS COMPANY! They do NOT care about your pet! They only care about your money!