I totally agree with all the previous comments, i was with NTL, that was with 500k connection it was faster than the current 6 to 8mgb!, since virgin took over NTL, suffice to say, useless, moved to virgin.net, they are taking £27.99 per month, mmm yes sir only £19.99 like hell. Now i find NTL (aka Virgin) are still taking £25 per month out of my account!!, it takes on average 3 days to get through, usually to some incompetent idiot would fire if working for me.
I will be writing to sir dickie! at his home address from now on!
When you get one of the pimple faced kids (sorry experts ha!) they start spouting it is in our contract sir, yeah well get this you have broken the contract, also remember your verball promises of a connection speed & cost of, constitute a verball contract also. so it looks like with us all they have broken the terms of the contract, regarding services to be provided, no notification of cost increases, & also committing theft, taking money for a service they said they cut (NTL) the service because i hadn't paid, but they still managed to take it from my account for the three months with virgin, two with a connection.
I don't need this I rely on a internet connection for work, then to have continually spend time sorting it out, my blood pressure cant take it. I am reporting them to Watchdog, Trading standards etc. Please all do the same.
I could rant for hours on this lot!!!