Complaint Rating:

Company information:
ToysRUs
Lancaster, Pennsylvania
United States

July 14, 2008
I took my 4 year old grandson to toysRus for his birthday. He was allowed to select any item of his wish. We spent 45 min. looking. Finally he found what he wanted. Star Wars item. He took the toy to the counter and we were rudely told that we could not purchase the toy. It was not for sale! We were told it was placed on the shelf by mistake. The toy was not to be sold until the 23rd of July. My grandson became upset so I suggested that they place his name on the toy then I would return on the 23rd. Once again I received a rude reply. The answer was NO! aginst company policy to hold any toy. My grandson left the store broken hearted and I was pissed. I called 1-800-toysrus and told them what took place. The lady I talked to defended their actions. I'll Go to Walmart or Target for my gifts from now on.