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Unfair to customers
Complaint Rating: 
Company information:
Expedia
United States
www.expedia.com
I booked a trip through Expedia that included a hotel stay at a Westin. The policy when I booked the flight on my printout stated cancel by 5/19 at 4 pm EST without penalty.
On 5/19 at 10 am EST I called to cancel and was advised that the date to cancel was 5/18 now and that I was due to pay the whole hotel cost. I went back and pulled the interval electronically and the date had changed to the 18th even though my printout says the 19th. They deny anything changed.
I paid 640 for nothing.
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