Complaint Rating:

Company information:
ProFlowers
Louisiana
United States
www.proflowers.com

My letter to Proflowers:

I got charged $14.95 for easy saver rewards from you guys! I'm not happy. I did not sign up for this and this is a terrible way to do business. I ordered flowers in May and this is what i get in return??? Thanks but no thanks! I have told everyone i know and emailed the world about your scam and i hope you go out of business.

Their response (automated of course):

Dear Toni,

Thank you for contacting us. We really appreciate your feedback in the EasySaver Rewards program and I am so sorry for your poor experience. Rest assured, we take your comments seriously, and we are on your side. Let me take a moment to just summarize the program enrollment.

After you make a purchase on our site, we offer a $15 coupon. If you click on that coupon you will land on a registration page to join our EasySaver program. In order to enroll and receive the coupon, you must enter your email address and zip code which is the acceptance of the terms and conditions of the program. Within the terms stated to the left of the "accept" button, is the enrollment process and states the charge of the program. Our goal is not to have you in the program if you did not wish to enroll and we apologize if this was confusing. If you have not already done so and would like to cancel this membership, feel free to call EasySaver Rewards directly at 1-800-355-1837 and simple instructions will be provided to you to cancel.

We totally understand your frustration and will attempt to clarify the enrollment process for future customers. To follow up, I am going to forward your valuable comments to our partner group that oversees the program. Our customer experience is of the utmost importance and we will do anything to improve your future shopping experiences.

Once again, we apologize for your poor experience and we are here to help in any other way necessary. If you have any questions or concerns, please do not hesitate to contact us. We are available for you 24 hours a day, 7 days a week.

Best Regards,

Mr. Kit Medina
Customer Care
ProFlowers
Send love, not like. Send ProFlowers.

******I did call easy saver this morning and they reassured me the charge would be refunded and my "membership" canceled. They were very nice but stated that i subscribed to this (DID NOT!).