Complaint Rating:

I am a paying customer yet I have been without electricity for two days now. This is due to the fact that the meters were mislabled. Aparently they have been mislabled for TWO YEARS now, and I have been paying someone else's bill. For the past two days, I have been given the run around by TXU representatives. They tell me that this is an issue that I have to take up with the apartment complex. After speaking with the apartment complex, they were unable to release any information to the manager there. The manager informed me to contact oncor with the issue. Both TXU and the apartments have falsely accused me of 'tampering with the meter, ' Two weeks ago, we had the same issue. Since TXU was unable to resolve the problem because they read that the meter was active, which it was, only it was hooked up to another apartment, maintenence hooked up the correct meter, which was turned off, to point out that they were mislabled. They informed me that they would take this matter up with the management who would then notify TXU to resolve the issue. Two weeks later, today, I am wondering what kind of idiots are working for TXU as they were unable to resolve this situation at hand. Now TXU is trying to bill me for a 'tampered meter' after they illegally cut off my electricity. Not only to I find this offensive and unusual but I am without electricity and feel neglected as a customer to TXU. I feel that others need to be made aware of this. HOPEFULLY, I will have electricity by the end of today as one of the oncor representatives promised. Or are they just giving me the 'run-around' again?