Complaint Rating:

Not sure of the business location except that it is in the US somewhere (I think Miami but not sure). I ordered the complete set of Little House on the Prairie DVD’s (all region) in November 2006 and was dissatisfied with the product. The DVD’s kept “pausing” in throughout the episodes. I sent an email to the company on 08/12/06 and was promised a replacement set of DVD’s. Since then I have made numerous queries with them only to be told they are currently out of stock. (As I suspect the DVD’s they sent me are pirate copies of the originals, I find this very hard to believe). The DVD’s are obviously not original products as the packaging and labeling on the DVD’s is very simple and not at all professional. They continue to promise me a replacement set of DVD’s but it is now 6 months since I received the original set and am no closer to a resolution. I have tried to use their online chat system and they have now elected to terminate the chat before I can discuss this issue any further.