Trustaff’s earns a 3.0-star rating from 0 reviews and 16 complaints, showing that the majority of healthcare professionals are somewhat satisfied with staffing services.
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Medical discrimination
Trustaff is a horrible company. I signed a 13 week nursing contract with them only to lose the job before I even started. These people not only humiliated me but also brought my reputation into question. Now this is my story, I resigned the job I had for 3 years to take on a travel assignment with this company. After I signed a contract with them/trustaff and did all the onboarding requirements. I realized I hadn't received the first day instruction for the new job, which was supposed to start 2 days from then. I called the onboarding person to enquire about this. That's when I found out that my medical and drug test was still outstanding. Not withstanding I had submitted my medical one week prior to this. Two weeks past my start date the drug screen result was still outstanding. I never thought twice about it only that it might be a delay due to COVID backlog, only for the test to come back invalid due to a high Ph. The MRO contacted me and asked if I was taking any medication or had any UTI or Kidney Stones because this could have been the reason, he also said it could be that I might have drank too much water before the test because people who take drugs might try to flush their system to hide it. I told him I've never taken any illicit drugs neither do I drink alcohol. Anyhow he recommended that I retake the test which I did the following day. A few days after I redid the drug screen I decided to see the doctor to see if everything was ok with my kidneys due to the high PH. I did a BMP, urinalysis and urine culture, the BMP and urinalysis confirmed that I had kidney stones and an AKI because my eGFR was low. It also revealed that I had microscopic blood in the urine. This explained why my Ph was high because I was having an Aki. I sent the results to the recruiter and two more employees from trustaff to validate the Invalid drug test as I was having a medical issue and not a drug related problem. The second drug test came back shortly after this, with the same issue of high Ph. I Explained to the MRO that I went and got checked after he spoke to me the first time. He intimidated that it makes sense and explained the High Ph I was having and that he going to release the second test with the comment "no action needed". I was relieved and excited because I had been waiting to start my assignment for the past 3 weeks but was being delayed because of the drug test. My excitement was short lived because a lady from the HR called me the following day to say that they were not going to move forward with the assignment because of the drug test, mind you I already sent the onboarding personnel my lab results, message from my FNP stating the diagnosis and also the MRO who the company pays directly or indirectly to validate results explained the different scenarios that can affect the results. As HR people that handle these testing daily they should know that not everybody is a drug taker and that there are valid reasons for issues like these. I feel like I am being discriminated against because of my medical condition. From this point it should have been their duty duty to consult with the MRO or in house medical professional to see if their is any validity between my labs and what was being reflected on the drug screen. These people are either incompetent or lazy because they made me sign a contract before I had completed the requirements to be cleared they also made me resign my job only to fall victim to their lack of professionalism and total incompetence. I have a family to provide for and I am now jobless because of these people. This is a crying shame and cuts me to the core because I've worked with Government both federal and local for many years and have never failed a drug test. I've also been a Christian since early adolescence and nothing has called into question my integrity like this small minded company.
Desired outcome: Apology
False contract agreement
I was told on 4/8, by my recruiter that a contract was made with Select Specialty Hospital in Harrisburg Pa. I would start on 5/7, which was a Friday. It didn't make sense, but I followed through. I completed all the hospital requirements, which included safety modules (30 of them). Trustaff schedule me for a drug-screen and PPD, of which were completed. I continue to wait for my first day instructions, which never came. My recruiter (Jackie Castellar) insisted on the contract was valid and it was not unusual not get information during starting week. I waited until the week the contract (5/3/2021), I email on Monday 5/3 and then spoke to the recruiter on 5/4 and, she still insisted that contract was valid. At that time I discontinued to connection with Trustaff. I knew then it was a game, it was fraud. I wasted 30 days preparing for assignment that false. Disappointed in the unorganized and unprofessionalism the Company showed toward an employee.
Desired outcome: Why did it happen???????
Did not receive pay for hours I worked/was contracted
I am owed money for hours worked and no one at the company will contact me. I have sent many emails and made phone calls to the "supervisor" David James who is in charge of payroll. He will no longer take call or answer emails about the money I am owed because I have reported them to the DoL. David James actually sent me an email regarding my shorted hour...
Read full review of TrustaffIs Trustaff Legit?
Trustaff earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Trustaff. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Trustaff.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Trustaff.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Trustaff.com you are considering visiting, which is associated with Trustaff, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Trustaff's website seems to offer jobs or career advice. While this can be a helpful resource.
Several positive reviews for Trustaff have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Trustaff.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Trustaff.
However ComplaintsBoard has detected that:
- Trustaff.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The trustaff.com may offer a niche product or service that is only of interest to a smaller audience.
Nursing contract
Not the best for an lpn! I worked one week and left this company. The DON of the facility coerced me into taking a shift due to a call off of 30 patients on a hall I had only been oriented on for one day. I told her I was not ready and she didn't care. I had to make her get a nurse in there eventually that knew the demanding patients, I worked to hard for my license. Im also a black American in an all Trump/Pence town so l felt the racism in that small town and was quickly becoming the focus in mild dramas, and character assassination. what was most unusual is not that no one cared but liestaff. Was harassing me to go back I had to block them. The contracts for 12hr of standing work is not worth it. That stiffen is your hotel bill so your working for $13.
allied health contract
This is my first contract with them, and most definitely my last. I signed a contract for day shifts, I finished orientation and gets to the manager's office and they have a completely different schedule, all nights, signed by the account manager of Trustaff.
I'm now having to play the middleman between the hospital and my Trustaff, definitely not a position I should be in. The hospital and I came to a compromise, but I told the Trustaff that I would like appropriate compensation for this last-second change and their mess up. Unfortunately, they came back with $2 an hour more and were speaking to me as if they were doing me a favor.
Now I do not have the contract, and completely wasted my time
Contract, pay and compensation
Trustaff is a medical travel agency which contracts out nurses and other allied health professions to medical facilities for temp work/coverage assignments. There pay is low but their Per Diem is high which off sets the low pay which is probably good for their bottom line and not yours. My contract was for 13 weeks but the hospital cancelled their contract 2 weeks earlier because of being fully staffed which means I lost 2 weeks of work. They told that even though the contract ended 2 weeks earlier through now fault of my own. Remember the hospital cancelled the contract with Trustaff not me they would honor the fact that I completed my contract and would give me a 250 USD completion bonus. Well they reneged on that 2 weeks later and said I would have had to finish the 13 weeks in order for me to be paid the completion bonus. I filed for 2 weeks of unemployment in my state of residence they had the f*****g balls to say I quit my contract. Remember the hospital cancelled the contract with them not me. They are a dishonest company. When your contract ends keep your mouth shut and tell them nothing because if they don't have another job and you get a contract from a different agency and you tell them you are working with a different agency they will say you quit your job and you will lose your unemployment benefits. They are ###ing dishonest ### and I will never ever work for them again.
The complaint has been investigated and resolved to the customer’s satisfaction.
everything
Nothing but headaches from day one. AVOID WORKING FOR THIS COMPANY AT ALL COSTS. EXAMPLE: WORKED 3 HRS LESS THAN NORMALLY SCHEDULED DUE TO LOW CENSUS. WAS PAID $200+ LESS THAN NORMAL BECAUSE I WAS PLACED ON CALL BUT THEN CALLED IN TO WORK 9 HOURS. CONSTANT IGNORING OF COMMUNICATIONS. CONTRACTS THAT ARE MANIPULATED TO SERVE THEM ONLY. WOULD BE HAPPY TO TELL YOU MORE IF YOU WANT TO CONTACT ME. VERY VERY VERY BAD EXPERIENCE...NEVER NEVER NEVER AGAIN WITH THIS COMPANY. MY LIST OF ISSUES IS ENDLESS...CAN'T HARDLY WAIT TILL THE END OF MY CONTRACT SO I CAN GET SCREWED OVER ONE MORE TIME
We are very sorry you feel you had a negative experience with trustaff. During your assignment our staff worked very hard to accommodate both your challenges and continual needs. Through many circumstances we offered assistance that went above our “common practices” providing an exception to help you in your unique situations. Even in the threats of you changing travel companies, you received additional assistance. You were provided after hours cell phones numbers for 24/7 access to our team, increased compensation to assist with your extension, the opportunity for a new recruiter and even help with your flight home.
I was sorry to hear about your negative remarks, as I know these are not a “true reflection” of our company nor our services. We take pride in ourselves, the assistance we offer our travelers and the strong community we have built with our field staff. It’s unfortunate you have forgotten the numerous things we had done to help you, but we do wish you the best in your future travelers.
Sincerely,
- trustaff
dishonesty
Thank gosh I read these complaints about trustaff before I signed the contract! They tried to send me out to a hospital for 13.50/hour when the job was 37.00 /hr. Please review all contracts and ask lots of questions! They are scammers please becareful!
I too worked through Trustaff but not for Medical. I also Never received a check stuff. They gave me a web address and told me I need to sign it, but it does not work..Does anyone know the website for that?
TruStaff - If you want to work for the best Travel Nurse Agency, sign on with TruStaff " They're the best. I have worked for them for almost a year and half (18 months) and it has been a good experience and adventure. It's been a learning curve but I have learned and they have taken care of me. There was only 1 disagreement out of 18 months of working for them but that too was taken care of. So I have no idea what you are all talking about when you said you have experienced a bad experience with TruStaff when I have experienced such a good experience with them. Travel RN's for a good experience "Go TruStaff"
I have been working for Trustaff since 1/2/12, I have yet to receive a pay check stub and I have asked NUMEROUS times to where I feel like a pest. I also have gotten checks for the same amount of hours but for different amounts. I have also been asking for weeks how I can change my deductions for my checks and they never respond. Finally today I pulled the form from the IRS website and filled it out and emailed a copy to my recruiter and also to a payroll assistant. I got the read receipt, but STILL no reply!
Don't trust even CARRIE NOT HEATHER or none of these scam artist as they have failed to provide honesty and even W-2's to the contractors or employess as an actual coder should make at least $30.00 with over 4 years experience . I make over $ 90, 000 as an Coder/ Auditor @ a very large insurance company and these idiots have the nerve to cheat you out your hard earned money. They lost many contracts and also will retaliate by lying to the government about where your W-2's are. Because these scammers never send out the required W-2's. They never sent out mine for 2010 when I worked in GUAM and yes lawsuits are in place. I will not let these idiots win and I do have their home addresses so they will be personally served. BELIEVE THAT!
I worked for TruStaff in Guam with this lying company back in 2010 with these ignorant liars and fraudsters especially former friend Shawn Williams @ Guam Memorial Hospital wheres their client wanted me to commit fraud and I refused so TruStaff refused to pay me my unpaid wages and Pam ( who's a director), Brett aka Brent the owner( a scam artist), and Jeff( a racist recruiter who call me the "N" word numerous times), they will lie to the government and say that you worked out of the country like GUAM and Guam has your reportings ( GUAM don't even have unemployment so what the hell!) BEWARE of this company. I already blasted them with nationalwide employers who refused to do business with these idiots even lost contracts too!
$13.50 an hour is your taxed portion of your salary & the rest is per diem - per diem means the same as "tax free money". If you need more clarification - call Trustaff & ask for Carrie Straszheim - I'm a recruiter for Trustaff & I've traveled around the United States several times - so I understand how frustrating & exciting the travel nurse process can be. Feel free to call me on my cell phone @ [protected].
Thank you to all you nurses who do what you do - I appreciate you - happy holidays too!:)
slow to pay, dishonest etc
I was contracted at a hospital thats staffs 60% trustaff...They turn them over like hot cakes...Its a business for the hospital and for whatever reason works...( issues? for nurses are NOONE knows where or to do anything) . Risks? Huge. The charge and heads can not do the duties that they are managing...Its your license and they will not back you just fire you at will.. and BTW ...I reported a nurse(met in orientation) stalked me had psyche issues along with blown pupils addicted to drugs and they let me go for filling out a incident report that I was asked to fill out by a Head of Department supervisor...If I said no(about filling out the report) it would have been my license...If I said yes I will fill it out I knew that would end my contract. It did...hospital has BIG issues with unstable unattended patients who code...and the ER? They lose lives that if researched had more time and if properly treated had a few years left...
The complaint has been investigated and resolved to the customer’s satisfaction.
Honestly, this does not sound like a complaint against the staffing company, but rather the hospital that staffs so inadequetly they use a significant amount of temporary nurses. Though, I would doubt very seriously any hospital staffs 60% temps, This number seems very much exaggerated. Unfortunately, many hospitals have fallen into the trap of understaffing theses day. Thankfully temp services are available to pick up the slack or where would we be without them. I have recently been studying nurses staffing companies for my college coursework. I have to say I am very impressed with Trustaff's growth and I find the measly few complaints here compaired to the millions of dollars they have made since 2002 speaks volumns about the type of company they are.
Bad Business
I recently took a travel position with this company and they sent me out in the boonies, to a town that was 90 minutes away from a Walmart, etc. They wanted me to stay in a run down rat trap hotel and I refused. They finally put me up in a trailer (better than nothing), but made me pay the deposit, pet deposit and anything esle that went with it. I asked repeatedly for copies of my check stubs which to date some 3 months later I have not received. Each week my check would vary even though I worked the same hours. The hospital they sent me to was horrible, it was a lawsuit waiting to happen, incompetent nurses, incompetent doctors. Heaven forbid if you spoke up about the incompetencies of anything. Worst experience of my life. The hospital fired me for "taking" a free meal home from the cafeteria, which I didn't even take, I left it behind. I was so thankful to get out of that contract, but afterwards, the recruiter refused to take my calls to place me elsewhere, leaving me stranded in a town with 2 dogs and no money.
The complaint has been investigated and resolved to the customer’s satisfaction.
AND when in Rome do as the Romans do...unless it compromises your standard of care then stand up for yourself and get the heck out of Dodge. And make sure your standards of care are the gold standard. Ask questions but take accountability for doing your job and giving your best to patient, families, fellow co-workers and the facility where you are working.
Okay, I'm getting off my soapbox now but SERIOUSLY People?
First of all, to the person who said she didn't get check stubs: go on ADP and pull up any and every pay stub you need.
When you accept the per diem pay for housing and incidentals, tax free money, you agree to find your own housing. If you do some internet shopping and make phone calls before you go you will be able to find adequate housing ready to move in when you get there. You usually have to negotiate short term contracts with rental people but is do-able.
As for not getting paychecks that is completely erroneous. How can you work for a hospital, clock in and send your timesheet to your company and not receive a paycheck? Totally illegal!
As a matter of fact I recently had issues with the "correct" timesheet one week. I got my check from Trustaff but then had to correct the error by sending in the right timesheet so Trustaff could get their money from the facility.
Travel nursing requires some finesse. You have to be a good communicator, first with your recruiter, with your facility personnel and the nursing staff you work with. You MUST complete ALL the requirements in a timely fashion; including drug testing, fingerprinting, TB testing, Physicians statements and any other vaccines required. You must take and pass all the tests they ask you to take and, quite frankly, jump through all hoops they want you to. I have traveled across the company off and on for almost twenty years. It isn't easy and can be frustrating sometimes.
There are liars in our world and when someone tells you or a company offers you ridiculous and ludircous amounts of money...beware! But the tax free money is awesome. I file taxes on less than half the money I make in a year.
I worked ten years for American Mobile and have been with Trustaff for almost three years. Not paradise but what is. Take responsibility for your carreer and go see America.
I was contracted in new york state and the was placed in their housing... I ended up working for housing and in order to make something i left the housing and was homeless for 5 days. I worked the night shift and slept in the library... I told another agency but they did nothing and hospital... Well ... Know one cares... Know i thought it was me and with my financial problems they brought me to california. I was here and i did not start immediately my orientation put back and it was there fault... Then give me a bonus and taxe it and then this friday i recieve 600 dollares and then they charge me for housing making my account overdrawn... This agencies needs to be closed...Immediately... I will have no choice but to break my contract.. I dont know anyone here and afraid ofbeing homeless in oakland
I agree. I'm about to file a lawsuit as when I was in GUAM IN JUNE, as a Medical Coder, they did a lot of fraud and Trustaff never paid me any money for my work. They are a joke and should be shut down. They also don't pay government taxes like they supposed to. Pam Oliver, Brent Loring, or and Jeff are a BIG JOKE! They lie and if you go overseas they make sure you won't get unemployment benefits. They are violating the law of reporting taxes and other EEOC violations. Get an attorney quick!
TRU-STAFF TRU-SHAFT
I have worked off and on for this company the past 5 years but only locally and for per-diem jobs until this past August 2010. I had a few complaints about recruiters that were not very good, assignments not being reliable, but nothing major until I left the continental United States. They have the primary contract for the hospital on the island of St. Thomas in the USVI. This is where they have been recruiting heavily and where I went. Let me start by saying that I WILL NEVER EVER WORK FOR THIS COMPANY AGAIN. There is entirely too many things to list on this complaint but suffice it to say that if you are considering going to the USVI on a contract, please heed these warnings...(1) do not go thru tru-staff. You can go thru different companies and be sub-contracted thru tru-staff. I suggest Titan or PNS, anyone but tru-staff. (2) Make sure you have at least $2000.00 cash when you go. You need a rental car. Do not buy an "island car". You are wasting your money. It will cost you 1200.00 to get into a rental car up front and anywhere from 500.00-800.00 a month for said car after the 1200.00 up front. (3) If you are female, DO NOT TRAVEL ANYWHERE ALONE (4) The violent crime rate is high, be prepared. (5) You are not a "local". Some people are very nice and friendly, most ARE NOT. You will be taken advantage of, charged a higher fee for services and goods. Be aware of whats going on around you and to you. (6) Everything is VERY EXPENSIVE. Food, clothing, toiletries, EVERYTHING at least 3X as expensive than mainland. Be prepared.
I hope this has helped someone somewhere. This assignment IS NOT the "working vacation" it was sold to me as. It was a living nightmare because of the extremely poor service of tru-staff.
The complaint has been investigated and resolved to the customer’s satisfaction.
SPAMMER!
Travel nursing
DO NOT ! go with this company, they owe me money, I have worked for free for two weeks and have not gotten a check, they sent me on an assignment and never paid me. AND LEFT ME THERE ! a thousand miles from home. Then, I turned my notice in at my job to travel and the day I was to start work in another state, they canceled the assignment. They don't care, they promise and wont come threw. I am getting a suite against them, they can't continue doing this to all us nurses that have worked so hard at where we are. This ship must go down and I will see to it, if its the last thing I do in life !
I have posted comments before but am not sure why. Who reads these anyway? Certainly not anyone who has the power to intervene. Now I am trying to figure out again why my net income is less than I was quoted and am told that it is the housing costs that net me less...my housing changed when TRUSTAFF screwed up and told the housing manager that I was moving out 2 weeks before my contract was scheduled to end so they rented out my apartment requiring me to move to another, lessor apartment. Why should Ihave to pay any difference? Plus when I was quoted my rate of net pay I was told it was NET PAY---after taxes and expenses----so again, why is it less than quoted? I can't get a straight answer from anyone. Now I get an email telling me that I don't have adequate CEU's on file with them. This is the first I have heard of this and I have been with them for nearly 6 months.
Travelocity is the worst! Don't ever try to speak to a supervisor because it just won't happen. Once they have your money, they have it. They tell you that you will get so much back for a cancellation, but they are liars and thieves. Don't believe a word they say!
BAD COMPANY
Trustaff contacted ME with an offer for a travel position as a coder to Guam - the offer was too good to pass up ; They send nurses on travel all the time - this was a first for "coders" . Six of us were hired and had gone through all the necessary steps to secure the position and the trip. All paperwork and immunizations per their request was done. We were in the WEEK of departure and had already RESIGNED our jobs ...when trustaff decided to tell us a "story" about a "delay" .
The week AFTER we were supposed to already be in Guam and working they CANCELED the trip completely with no explanations. THEY LEFT US UNEMPLOYED - this has been financially devastating and Trustaff would no longer answer phone calls or emails . They knew they were completely wrong and made a very small insulting offer to shut us up !
This company should not be operating - they have destroyed my life and my family right now - it is going to take months to catch up with all my bills that are now months behind.
I would like not only to warn others about this company but also would like to find others who have experienced the same by them for a joint lawsuit .. please let me know
The complaint has been investigated and resolved to the customer’s satisfaction.
Trustaff is the absolute worst! this company has on several occasion "allegedly" submitted me for several assignments. However, my file was never submitted. They low ball your salary and pocket the rest of the money. I suggest you stay far AWAY from this company! They are nothing but DECEIVING CON ARTIST!
I have been with Trustaff for 1 year at the same hospital and wanted to change recruiters. They told me it was "against their corporate policy". I requested a copy of the policy. They have not provided a copy and no where online can I find that stated.
I am in the middle of an assignment in Texas. I have traveled with another company and after going through 2 other recruiters I found a jewel in Jo Anne. I got an opportunity from Trustaff that was too good to be true, which should have been my first clue.. It was not until I was in the middle of the process of getting an offer that I learned that Trustaff will not help with housing or insurance for first time travelers. I am in an extended stay that just had several cars broken into. My recruiter was of no help even though he told me "try an extended stay and I it does not work we will get you out of there."
I am stuck here with a staff and management who don'tt like me. Again my recruiter was of no help. I traveled for 7 years and was very well thought of and usually offered an extension. Investigate well if you are thinking about travelling. If you feel your recruiter is stretching the truth, he is and don't get into a contract with that company. You are stuck. I am counting the days.
They do not seem to take the word NO seriously.
After being offered a position at a hospital and accepting the offer, my recruiter was changed to a new team who know nothing about our previous conversations. The first problem was my start date was modified from the original agreed time. I immediately notified the new team that under the modified terms of the agreement I could no longer accept the offer. It appears that this information was not shared with the hiring hospital and they were left in limbo regarding my start date, even though TruStaff was notified that I would not accept the change in terms of the offer within two days of my initial acceptance of the original offer.
As days past I contacted the hiring hospital with a general question and was notified that I was placed on their do not use list as it appears that TruStaff did not let them know that I had declined the offer under the changes in terms. Now should I ever decide to relocate there is a chain of hospitals that I will not be employable at because they were not notified by TruStaff in a timely manner. If you do decide to try TruStaff and decline an offer, make sure you contact the hiring hospital and let them know directly, do not make the same mistake as I did.
I am not sure about your experiences but I have worked with them and have nothing but great things to say. My recruiter has never lied to me, she is honest and always tells me like it is. I have never had issues on assignment. One time my contract was canceled by the facility she found me a new assignment almost immediately. I've worked for a few other companies and had my contracts cancelled before and that was a story of being left high and dry. Working with trustaff I've never had issues with benefits, pay or housing. They have my vote as a great travel company. i'm sorry to hear about your experience... but any chance I have I refer travelers to them.
I would suggest all the nurses who have worked with this crap company and have similar experiences come forward and sue the company. I am not giving them any more of my time or anything.
There are more reviews about this company on indeed.com. I am going to go to asia as an English teacher for four years just to get them out of my system.
Trustaff is the worst travel company, they have left me high in dry 2, 000 miles away. They took my checks and said I owed them money. I am filling suite against this company. This is not legal, they promise the moon and deliver nothing but a nightmare !. I had a chance to travel to the V. Islands, I gave my notice and the day I was to leave, they canceled me, I had no job and tons of bills to pay, they don't care. Please go with a better company ! Cheryl
Lies, leaving people without jobs, false claims
Trustaff contacted ME with an offer for a travel position as a coder to Guam - the offer was too good to pass up ; They send nurses on travel all the time - this was a first for "coders" . Six of us were hired and had gone through all the necessary steps to secure the position and the trip. All paperwork and immunizations per their request was done. We were in the WEEK of departure and had already RESIGNED our jobs ...when trustaff decided to tell us a "story" about a "delay" .
The week AFTER we were supposed to already be in Guam and working they CANCELED the trip completely with no explanations. THEY LEFT US UNEMPLOYED - this has been financially devastating and Trustaff would no longer answer phone calls or emails . They knew they were completely wrong and made a very small insulting offer to shut us up !
This company should not be operating - they have destroyed my life and my family right now - it is going to take months to catch up with all my bills that are now months behind.
I would like not only to warn others about this company but also would like to find others who have experienced the same by them for a joint lawsuit .. please let me know
The complaint has been investigated and resolved to the customer’s satisfaction.
bad business warning
I took an assignment with TRUSTAFF for a job in Dallas. I had given my two week notice at my current job and was promised employment by the TRUSTAFF recruiter.TRUSTAFF called and informed me that the job I had signed a contract for was not available. I ended up going to California instead, where they left me stranded, did not pay housing expenses, sent me a blank contract to sign for the California assignment, and in the end after I completed my assignment (since I had no choice) took my last check which was $4000.00. when I tried to contact them, they screened the calls and would not talk to me. Finally, I gave them a fake name so I could get through to someone...and guess what, they put me through to the recruiter. When I told him who I was and asked for an explanation, he hung up. If you are an RN and are wanting to travel, please, please, don't use TRUSTAFF. It was a horrible experience in which I would not want anyone to have to go through.
The complaint has been investigated and resolved to the customer’s satisfaction.
To reveal the true face
Watch out for this agency as you can't trust them and they will offer you fake promises. I have my own experience through them. I moved from Florida to Dallas leaving my best paying job behind just taking these guys words and ended up in an entirely new place without a job. Not only i didn't get the job i was promised, as the hospital didn't had a vacancy(which i was unaware of) and infact they didn't even receive any records about my contract. The agaency disagreed to reimburse my expenses for the move. They were not even courteous enough to answer my phone calls thereafter.
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed an 8 week contract with Trustaff. They stole some of my first week’s pay. Told by recruiter and clinical manager, to do modules. Put education on timesheet. They didn’t pay me. Worked for 3 days, they only want to pay me per diem for 1 day. Trustaff is ran by criminals. I’m contacting OSHA and the Labor and Wage Board. They are about to be fined big time by OSHA!
I have just now completed my second nursing assignment with Trustaff Nursing. I had worked 6 weeks of my 13 week assignment when I found out that the facility contract dates and my contract dates were different. I contacted my recruiter in Boca Raton, Florida. He researched the contracts and found that the account manager for the facility neglected to change the start date on my contract, he only changed the names. I am certain that he had already gotten his commission for placing the previous nurse and that he intentionally did not change my contract dates. Due to his oversight I lost three weeks of pay and I am not happy. My recruiter has been helpful, I have no complaints about him. I am sending them a breach of contract notice from my lawyer and I will see if I get the lost wages from Trustaff. I sent an email to their senior staff just a few hours prior to receiving a new contract with the dates changed to show a 10 week assignment instead of the original 13 week assignment. I am refusing to sign the new contract and I do not ever plan to take another assignment with Trustaff. I hope that they do not cause me issues when I apply for another travel assignment with a company that has a better work ethic.
I worked for Trustaff and recently quit. They are a [censored] show operationally and all of your issues are valid. I'm sorry that you fell victim to the incompetence. They're a disorganized company that does very little to rectify their problems operationally and in management.
I had a contract in an Ed in Venice Fl with Trustaff. I passed the exams that they or the hospital threaten you with that if you do not pass the exams/ med tests/ and ekg strips you will be fired on the spot and asked to leave that day. Having passed the exams, I was taken to the ED right away, NO HOSPITAL ORIENTATION! I went straight to " work" without a scavenger hunt to find things, ie: the bathroom, breakroom. etc. I was told I would not have a locker or secure area to lock up my purse/work bad. I was seriously told to leave it on the floor in an unsecured room for the entire shift.
I had NO FORMAL introduction or classes on their EMR. On day 2 I was running 4 rooms by myself. Not only made difficult by the floors units being on paper and I could not look up labs/xrays and the floor being on paper could not review the results either. Having told Trustaff of this so called " orientation" or therfore the lack of., they said to give them 2 weeks notice at the hospital. I said no, my license is on the line and not being able to chart properly put me in a real bind. I was gone in 2 days time. TRUSTAFF DID NOTHING TO RECTIFY THE SITUATION! So, I have been blackballed from the company and the others they are affiliated with. Ridiculous and no support. After all, I did at least 40 hours of " at home" online coarses for this hospital and Trustaff. What a HUGE WASTE>>> NO BACK UP! Warning...
I am in the process of bring a class action lawsuit against Trustaff and Travelers Haven (they are the same company). Lost wages, unpaid wages, and over-charging for housing. Would you be interested or know someone who might. There will be no money up front, but you will need to provide documentation to the attorneys. cornflakegirl00@hotmail.com
Hell yes ! I am currently stranded in Florida homeless jobless because of the [censor] at Trustaff. Brianrickard13@hotmail.com
Did they push you also to lie about your permanent tax residence ?
OK these posts are all truly irritating to me. I am a traveler as well and have been screwed over by unscrupulous travel companies. WHO DO WE REPORT THESE COMPANIES TOO? WHO IS WATCHING THEM? They constantly get away with embezzling our money!
Agree totally ! Contact me.
Brianrickard13@hotmail.com
I am currently stranded and homeless in another state. They also pushed to lie about permanent tax residence.
I am a CST, and unfortunately have been with Trustaff for a few months. My first assignment in El Paso was going ok until the charge nurse and I had a disagreement, and her boyfriend, also a CST in the same OR threatened to wait with his friends for me to leave work to fight me. When I reported this to Trustaff, their response was, "Well do you think you can stick it out?" I chose to leave that assignment early, just for my own safety. My second Trustaff assignment was in Wausau, WI. The day I flew in and had just gotten settled into my new place, I received a phone call on a Sunday afternoon from the OR director Shelly, only to be told that my agency didn't properly handle my flu declination form and that I wasn't cleared to work in their OR. I asked if I would be paid for having to miss a day of work, and was given the usual runaround from my second recruiter Amanda. I never did get paid for their mistake. My third assignment was to be in Chandler, AZ. I interviewed well, was offered the position, and signed the contract. I was told by my recruiter Amanda, that getting credentialed would be very easy. Unfortunately the credentialing specialist Marcia Blythe, one of Trustaff's real geniuses, sent me a list of documents that I had already sent in for my first assignment and they were already in possession of. I called and emailed her to get some clarification as to why she requested all the same documents. I didn't hear from her or my so called recruiter Amanda for days. Finally she responded via email stating to just send in whatever was on the list that I didn't send in previously. Well, there was a request for a State of Virginia Tax form, the only problem was that my assignment was in Arizona. Once again, I emailed both Amanda, Marcia, and Jeff asking for a specific list of exactly what they needed from me in order for my file to be 100% complete and acceptable for the facility. Days went by again, so I finally sent a less than courteous email to both Amanda and Marcia informing them that they were incompetent and needed to learn how to communicate more effectively. To my surprise I FINALLY received an email from another one of Trustaff's misfits named Jeff informing me that he had made a "managerial decision" to terminate my employment with Trustaff due to my vulgar and unprofessional behavior towards his staff. I was simply trying to find out what I needed in order for my file to be complete, but apparently asking the lackeys at Trustaff to simply do their jobs efficiently is grounds for termination. Most other agencies would value an experienced employee with the initiative to want to complete their file ASAP. Not Trustaff! So there's my Trustaff experience. Thanks for reading.
Contact me. I'm currently stranded in Florida because of these [censor].
Brianrickard13@hotmail.com
There is no integrity with this company. They promise the moon and deliver sewage. They get you on a job (maybe), and do nothing once you are there. If you are looking for a bad experience then this is your company.
They just left me homeless in Florida. I came from California. I'm going to sue. Want in on a law suit ? Brianrickard13@hotmail.com
What law suit? I worked with them in 2016 which was a horrible experience for me and a friend of mines. What makes it even worst was I was discriminated upon as a DAV. So please I want in on this issue because I was trying to figure out how I could get some kind of justice for the both of us.
This was by far the creepiest company I have ever worked for. They put me in an extended stay filled w drug addicts.. we found a camera in the room..that worked... they had me work three weeks and I never saw one paycheck the claimed they lost tons of money and had to cancel the contract. What a gross abuse to human beings. they don't care if their nurses go onto the streets w no money. Human predators and the camera was the all time creepiest of the whole set up. Reporting them to all law enforcement agencies and to BBB anything else or anywhere else I can. This experience was over 5 years ago however I believe the owners are linked to the porn industry. Total creepy predator weirdos...
Contact me to sue these [censor]. They have me stranded right now in another state.
Brianrickard13@hotmail.com
Glad Trustaff cancelled my contract, or breached the contract before it was started, so I don't have to lose money with them as others
have reading the negative comments. Everybody, PLEASE SUE this company out of business fast for the sake of our healthcare
profession. Trustaff thinks healthcare provider employees they hire are cheap, don't work for them, they will treat you horribly, then
will try to ruin your name in the healthcare arena. Stop using Trustaff everyone. The few of you out there who aren't have trouble with
Trustaff, good for you, you probably have a great recruiter then, the other recruiters are not good and some even will mislead with false
promises, even after the contract is in black and white, Trustaff will not honor the contract, and they don't care if they are sued.
Go elsewhere, and have a good life and fun! You won't find it here.
Overview of Trustaff complaint handling
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Trustaff Contacts
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Trustaff phone numbers+1 (877) 880-0346+1 (877) 880-0346Click up if you have successfully reached Trustaff by calling +1 (877) 880-0346 phone number 0 0 users reported that they have successfully reached Trustaff by calling +1 (877) 880-0346 phone number Click down if you have unsuccessfully reached Trustaff by calling +1 (877) 880-0346 phone number 0 0 users reported that they have UNsuccessfully reached Trustaff by calling +1 (877) 880-0346 phone number+1 (513) 272-3999+1 (513) 272-3999Click up if you have successfully reached Trustaff by calling +1 (513) 272-3999 phone number 0 0 users reported that they have successfully reached Trustaff by calling +1 (513) 272-3999 phone number Click down if you have unsuccessfully reached Trustaff by calling +1 (513) 272-3999 phone number 0 0 users reported that they have UNsuccessfully reached Trustaff by calling +1 (513) 272-3999 phone numberCincinnati, OH
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Trustaff emailsinfo@trustaff.com100%Confidence score: 100%Supportpam@trustaff.com99%Confidence score: 99%executivedjames@trustaff.com98%Confidence score: 98%lroberts@trustaff.com94%Confidence score: 94%hbors@trustaff.com93%Confidence score: 93%jhelferich@trustaff.com92%Confidence score: 92%
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Trustaff address4675 Cornell Road, Suite 100, Cincinnati, Ohio, 45241, United States
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Trustaff social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Trustaff contacts
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