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We bought round trip tickets from San Juan, PR to Denver, CO. To Denver we flew Airtran, to San Juan US Airways. On way back US Airways told us we never paid for ticket, we had paper tickets in hand, payment confirmation and online flight check in papers. US Airways would not talk to travelocity when we called, nor would they believe us we paid. Husband is in the military and was being recalled 24 hrs from then and we had to get home, we paid $1, 108 for two one way tickets so he can leave for work.We got home, husband left for 2 weeks on recall, it took me 30 min to explain to Indian representative that we were home & paid for new tickets bc we NEEDED to be home!!!we could not wait for a flight 10hrs later. Travelocity does not know where the money is, wont refund us until they get feedback from Airtran and US Airways. they told us it would take 15-30 day, day 32 came and they told us bc multiple airlines are involved it will be 60-90 day!!!WTF it is not our fault that someone lost our payment info for tickets. worst customer service and customer skills by the representatives.
Complaint comments Comments (1) Complaint country United States Complaint category Airlines


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 7th of Aug, 2010 by    0 Votes
I booked a flight for myself, my wife and child through travelocity from santa ana clifornia to barcelona spain.
when i got to the airport today, i found out they have only issued ticket for my 2 year old
daughter but not for myself or my wife. after trying to contact them several times, they did not have any explenation as why this has happened. they tried to mainpulate us to use
some unsual routes and charge us more. i missed my flight because of this incomptence.
i am very dissapointed by the service. i wish coustomer care was in USA rather in INDIA
and i could talk to somebody who understood english.
in short this was a horrible experience. they booked me for next day, but i was charged twice. i would never use this awful online booking.
from now on direct from airline. buyers beware. travelocity is a scam.

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