Complaint Rating:

I am very dissatisfied with this service. I have referred many people to Overnight Prints, since I am in real estate. Normally, I do not have tight timelines on printing bulk items, however these cards were for my wedding and Overnight Prints has drastically let me and the wedding party down. I have not received a credit yet on my credit card. How could I do business or recommend the company again?

Date ordered: 4/10/2007
Date completed printing: 4/12/2007
Date of 1st Contact with Customer Service: 4/13/2007
Date of 2nd Contact with Customer Service: 4/16/2007
Date of 3rd Contact with Customer Service: 4/17/2007
Date of 4th Contact with Customer Service: 4/18/2007

Customer Service Responses:
Friday, 4/13/2007
CS Rep: Order will ship today.

Monday, 4/16/2007
CS Rep: Order has shipped but we don't have the tracking number yet to update website.

Tuesday, 4/17/2007
CS Rep: Order in shipping department (CS called shipping). Apologized as type of cards is a new product. Offered to overnight ship and said I would receive tomorrow 4/18/2007.

Wednesday, 4/18/2008 (excerpts from chat)
Branden: Turn around time 72 hours. Strangely enough, these have not shipped.
Ken: It has been 195 hours.
Branden: I am aware of this.
Branden: I was notified that these cannot now be located.
Branden: I will send them to reprint and have them shipped out to you with Next Day Air Saver
Ken: So you are saying a week from today?
Branden: Unfortunately, yes I do apologize.
Branden: Can I issue you a discount on a future order?
Ken: At this point I really don't think an apology is enough. I have to check with the bride's maid on what to do.... rsvps are needed to complete bridal shower reservations... calling her now
Branden: I'm offering all that I can sir.
Branden: This is why I am trying to issue a credit for a discount on a future order.
Ken: Anyway to get them here by Friday?
Branden: Unfortunately, we cannot, the turnaround is 72 hours.
Branden: These are printed on a digital press.
Branden: Tuesday is the soonest.
Ken: At this point I have been lied to 3 times... set expectations of others. I truly expect the fastest turn around time and a full credit.
Branden: To receive a full credit on any of our products, we will not be able to ship you the product.
Branden: What I can do is offer you the quickest turnaround possible and a credit on a future order,
Ken: I know you can only do what you can do. Please give me the upper management email address(s). I have to follow up. At this point these cards are worthless.
Ken: Hate to take the heat out on you, but now I have the bride and her maids all over me.
Ken: Provided phone # for management, no response from management.
Ken: Sorry, cancel the order and issue credit. We are going to Kinkos
Branden: Ok
Branden: You want the $85.10 in credit?
Ken: Yes, please.