Timeshare Express Services reviews and complaints
Timeshare Resale
Hang up on them immediately!
In May 2010, I received an unsolicited call from TES with a pitch to sell my timeshare. I expressed immediate concern as I had 3 other companies try to sell my timeshare - I paid their upfront fee and never sold my property. They assured me they were legitimate and would also help me recover the fees I had paid to the other companies who did not produce. We had some medical bills that needed to be paid due to a motor vehicle accident that were not covered by insurance, so, at that weak moment, I agreed. I also explained to the sales rep I talked to that the medical bills and a couple unexpected bills were the only reason I was trying this method of sale one more time. He assured me they were different, they actually made their money on the financing for the new timeshare owners so their main interest was to turn the property over as quickly as possible. I was given a timetable of 60-90 days. I was told I could call every day if I wanted to check on the progress of my sale. That made me feel better at the time, but when I realized that I was often on hold over 30 minutes each time, and then transferred to an answering machine which no one ever returned my messages I was less pleased, but still optimistic. I also tried the tactic of dialing in random extensions to see if I could get a person. I never actually talked to a live person, but left a couple of messages on random peoples answering machines that were never returned.
I am at 7 months and still have not closed. I have spoken to a wide variety of representatives at TES: Jasper, David Locke, Patrick Dean, Constance and someone who identified himself as a manager named Ron to name a few.
Along this long process, I had been told the blame lay with my management company who had been sent 3 estoppel letter requests which they were not fulfilling. I called my management company on 3 different occasions and had been informed that TES had not sent the required documentation even after additional description of required documentation was forwarded to them. Out of desparation, I asked TES to fax me the package and I would submit it to the management company myself to get this process finalized. They agreed. The next day, they sent me a one page fax which was just the transmission report frtom one of the requests they sent.
I called TES again (most times waiting on hold in excess of 30 minutes each time) and was told after review, they could not send me the documents they faxed to the management company because it contained personal information for the buyers.
Fine. I drew up my own request for the estoppel letter and forwarded it to my management company by fax, regular mail and certified mail. I also faxed and sent a certifed copy to TES so they could document the request. Then in the first week of December, I confirmed by phone with David Locke that the estoppel letter had been received and my file had moved on for title work. I directly asked him when I could expect this to close and this process to be done. I was told it would be funded by the middle of January. I should have a check in hand by the 17th of January. I specifically asked if that was 2011 and he said it was. I have tried time and time again to call them these last couple of days to make sure everything was fine. No one answers. I was on the phone 13 minutes, 17 seconds with it just ringing and no one answering before I hung up immediately prior to writing this complaint.
I had hopes of being one of the few persons to have something fabulous to report about this company. I'd had enough bad things happen to me in my recent past, I thought I was due for something good and this would be it - didn"t work that way.
The universe will even things out, but don''t waste your time or effort with these people.
Company Business Name: Timeshare Express Services
Country of complaint: United States
Address: Delaware
Phone: 877-898-5715
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraudulant company
I received a phone call from this company (suspect my number was given to them by RCI) and they stated they already had a buyer for my timeshare. I should have known better. They gave me an unrealistic price for my timeshare saying that the buyer was already willing to pay this amount. Beware. Once they send you papers to "market" the timeshare, they want their fee up front $1650.00 which I agreed to. Stupid on my part. You are never again able to talk to the guy who calls you and usually, when you call the company, you never talk to the same person. Each person you do get to talk to goes into length detail on the process so it seems real. However, several months down the road, when you have had papers notarized and send back to them, you never hear from them. Instead, you call them and they tell you the process is still being worked on. After about six months, you call them and get only an answering machine and their "agents" never call you back. After contacting my credit card company, Timeshare Express Services calls you again trying a second time to scam you out of more money. TIMESHARE EXPRESS SERVICES...DON''T ACCEPT ANY PHONE CALLS FROM THIS COMPANY...IT IS FRAUDULENT!
Company Business Name: Timeshare Express Services
Country of complaint: United States
Timeshare Express Services is a ripoff and continuley refuses to return telephone calls and e-mails. All they want is your money.
Do not believe anything tey say, they never call you back, just take your money
To all timeshare owners,
I am writing this to all people who are timeshare owners and have been called, asked or inquired to sell their timeshare. I am giving all of you who find themselves in this situation some useful advise and telling you that they all are a scam. No matter how they sugar-coat the process to not sound like the other companies that have burnt you or tried to burn you, they all are the same. These so-called timeshare resale companies are about as real as Bigfoot. They are companies that say they have a buyer for you and that buyer has put a down-payment or is in the process of loan approval. Then you are asked to pay anywhere from $500.00 to $2000.00. They tell you, depending on the type of scam they are running, that the money you are paying is not up front. The company that is running a listing scam, will tell you that the money is for your paperwork that the seller (you) is responsible for. This includes the title search and transfer, the esstopel letter, the owner verification, deed search and transfer and etc. What they really do is take that money and pay the sales agent you speak to on the phone 15-30% of that money and the company keeps the rest. Now some companies actually list your property on their website, but it will never sell. Nobody buys timeshares on the internet, its not likely at all. Everything these people tell you is a flat out lie. Why do you think they stress the fee so much. There are also other companies like Timeshare Express Services that tell you that they have a family from a referal service who did not purchase a timeshare on the tour, but some time later decides they want to buy one. The so-called loan officer is the one calling you and says that there is a family interested in your property and asks if you want to sell. If you say yes, they will call you back with an offer. If you accept the offer, then they will proceed to put the family that is buying the timeshare, through the loan approval process. The loan officer will wait a while for it to seem that they are really putting this family through financing. After 45 minutes to 2 hours, they will call you back with GREAT news. " THE FAMILY HAS BEEN APPROVED!" That's what they will tell you and then that's when they hit you with the fee. If you ask them to take it from the sales price, they will rebudle with, " We can't take it off the back end, it would be viewed as taking a commission." " If we take a commission, we would be violating federal regulations." That is just another lie they are feeding you. I learned all of this the hard way and also had an ex co-worker who worked for this company. They not only ripoff innocent people, but they apparently ripoff their own employees. So take my advise, if Timeshare Express Services or any other company posing as a timeshare resale company calls you, HANG UP THE PHONE! Don't give them any of your precious time or money. If you feel compelled to talk to them, ask them for their website and Google their company name or check the B.B.B. They might say they are registered with the O.B.B., that's the online business bureau. That's not the same as the B.B.B., they just pay the O.B.B. to have an A rating. Don't be fooled or ripped off. Try to sell your timeshare through the resort or company you bought it from. That is the safest way. Thank you and good luck to you.
Heres to add insult to injury- I contact this company after several different trys and got a recording so we left them a message. Timeshare Express company came back several weeks later and tags our credit card with another 1450.00 and the CC company allowed the debit. ?
Go the the Attorney General web /Time share fraud and file a complaint
We too have been taken for $ 1850.00 they strung us along for 6 months with sending papers back and forth saying it won't be long now. We have not heard from them it's been almost 11 months. I have tried to call and can't reach anyone, so take heed when callers call and ask to sell your time share don't give any money up front, just say thanks but no thanks.
F & R Wheeler frmwheeler@msn.com
I agree about a lot of people out there being down-right scams. I really want to point out JUST how much they're KILLING the industry for the good people out there who ARE able to provide everything in writing. Bottom line is that a lot of you have no one to blame but YOURSELF. You are TOLD one thing while you SIGN something completely different! I can tell you how many times I've heard "well they said they had a buyer" & find out that they SIGNED a MARKETING agreement that holds no water at all! Sorry, but a little common sense goes a long way. Also, the obb AND bbb are BOTH a joke/scam! Go&Google the question 'has anyone been burned by a better business bureau' (u can add company on the end, too)..You can ALL SEE for YOURSELVES, not only people who've been scammed by someone with A+rating w/BBB, but also business OWNERS THEMSELVES exposing the bbb & their fees to 'make it go away'. You're down-right IGNORANT if you believe the bbb is NOT a scam that's nothing but a membership & that they will actually protect you. The problem is that no one asks the proper questions to protect themselves & a lot of people aren't willing to do their part in doing some homework themselves (going to the bbb is NOT 'homework'). I HAVE sold my property & STILL believe I was capable of doing so b/c I asked the right questions & did the proper research. If I would have listened to everything that is being said on this site (or most other forums), my skepticism would have gotten the best of me...
My advice?... Don't be ignorant OR close-minded, get everything in writing, & DO YOUR DUE-DILIGENCE! You guys will NEVER get anything sold if you're not willing to do your part by doing some homework!
PS-it's VERY easy to get a refund from any&all companies paid who did not get the job done (mine came the same week as the check for the timeshare!), however, if you signed a 'marketing/advertising' agreement, you MUST sell the ownership FIRST & your title company will handle it from there..
***I MUST warn you, however, DO NOT PAY ANYONE TO RECOVER THE MONEY FOR YOU!...you will never see it again! There are legal ways & legal, state-funded programs to recover your money from a 'listing' co. (several legal clauses covering the issue), however, there is no program to recover your money from a so-called-recovery program who did nothing but scam you out of more money!
People Beware! It's scary out there &, unless you ask the RIGHT questions & do YOUR part, you'll either continue being scammed or never sell your timeshare! (remember that scammers make their money off of YOUR ignorance!)
We too have paid money to Timeshare Express Services and was told that we would receive a check the 15th of March as they had a buyer and all the paperwork had been submitted. When we tried to call them on the 15th to see if our check was in the mail all the phone numbers we had for the representative and company were no longer in service.
Now we have a company by the name of TRC Specialists out of Orlando, FL contacting us telling us that they have a buyer, all we need to do is sign the contract and pay $1700 for closing costs. Is this the same company as Timeshare only with another name? Who has heard of them?
The Online Business Bureau has an F rating with the Better Business Bureau. You will find their trusted site seal on the websites of the most fraudulant companies out there. e. g. A1 Marketing Unlimited.
My husband and I are in the same boat. This company stole our money and Jennifer Smith even went as far as to say they were able to get the money we paid to another company for advertising and rental back(which I might add was also a scam). Now we are out $1450.00. You would have thought we'd opened our eyes the first time! Well I am on the war path and If I get any help to recoup this and legally fix their little red wagon I will be very happy to pass this information on to others.
MAD KAT
The truth is, and I probably shouldn't be sharing this, but...
NASA knows that there is a secret martian generator buried in the mountains that will melt the tremendous subterranean ice caps and produce an oxygen rich environment suitable for sustaining life. Problem is, the last operative they sent in to try and flush out the mutant resistance had his mind wiped until he went to the cutting edge virtual timeshare division at Wyndhams new sales office. It seems that when they were implanting the memory for a vacation on Mars, despite him choosing Saturn, they triggered a brain spasm, which they charged him a special assessment fee for, that caused him to flip out and take everyone out for a trip to the pool on the moon. Once arriving he discovered that he could not breathe on the moon and promptly died.
Luckily the government was prepared for this and simply activated one of the many clones they had prepared and disguised as ballerinas and sad clowns. Only problem is they all think they are glasses of orange juice and constantly fear being tipped over.
stole my money
They called me and said they had a buyer. (I am an idiot for believing) Got down to the wire and all of a sudden the buyer had a IRS tax problem. Now I cant get through to them to talk to anybody. When you call them you are put on a hold waiting list and when it gets to your turn they are unavailable and leave message.
Company Business Name: timeshare express services
Country of complaint: United States
Address: 110 W 9th Street #688, Wilmington, Delaware
Phone: 877-898-5715
Website: timeshareexpressservices.com
We got the same story! They got me and my wife for $2, 500! The company needs to be shut down!
call [protected]
Time Share Express Services stole $1400 from me. They are ruthless liars. Does anyone know how to prosecute them and possibly get our money back?
Timeshare Express said the same thing to me. These people are scammers. Wish there could be a class action suit filed against them.
Resale
My wife and I were interested in selling our timeshare when we received a call from timeshare express services. We thought what were the chances of them knowing that we were interested in selling. Well after talking with them we agreed to list our timeshare with timeshareexpressservices.com for one year. They wanted $2, 000.00 but they agreed to sell it for $1, 400.00
My wife would call timeshare express services at least twice a month and the first few times she was told that they had a buyer and that they were waiting for some paperwork from the timeshare people. Months went by and we could never talk to the same person twice. (Seems they have a really big turn over.)
Finally one year later they haven't sold my timeshare and I believe that they never had a buyer to begin with now I'm hoping that I can get my timeshare back. I'm sure that I can kiss my $1, 4000.00 goodbye. It's obvious that this company will take your money and hold your timeshare for a year and cry "Best Efforts" clause in their contract. I guess what really burns me is that we were told time after time that our timeshare was sold and that they were waiting for some sort of document which we found out was a complete fabrication.
DON'T WASTE YOUR TIME OR MONEY ON TIMESHARE EXPRESS SERVICES http://timeshareexpressservices.com
Company Business Name: timeshare express services
Country of complaint: United States
Address: 110 W 9th Street #688, Wilmington, Delaware
Phone: 877-898-5715
Website: timeshareexpressservices.com
The complaint has been investigated and resolved to the customer’s satisfaction.
same deal i got...has a buyer...guaranteed sale...1850 bucks...now they don't even answer the phones or return calls. how can they get away with this?
I also was solicited by phone with the promise that they had buyers for my 2 timeshares. They sent me paperwork to fill out and to notarize and (by the way that will be $1850) and said they needed the paperwork as soon as possible. Well, it has been 2 months and I have heard nothing. Calls are not answered, today I was on hold for 50 minutes and when my call was answered the person said hold a moment and never did come back on the line.
Fradulent claims/statements
Agent will call you and tell you that they have a buyer for your condo/timeshare that you have listed for sale. Agent will tell you that buyer will have to be approved for financing and agent will have to contact you later in day with result. During that process agent will explain to you that $1850.00 will be required from you to complete sale transanction because of deed clearing package and service contract. Later in day agent will call you with good news that buyer has been financed and you have now sold your timeshare for some fantastic price and you may proceed with the closing process, which will take anywhere from 60 to 90 days. Of course, nothing can happen until you pay your $1850.00. Upon receiving your documents to sign you will see it is nothing more than a standard marketing agreement. Your timeshare has not been sold, there is no buyer, it is all just a scam.
Don,
Ocean Springs, Ms
Company Business Name: Timeshare Express Services
Country of complaint: United States
Address: 110 W 9th St #688, Wilmington, Delaware
Phone: 877-898-5715
DO NOT USE THIS COMPANY to try and sell your timeshare. They have misled me throughout the entire process. It has been 10 months... I do give them credit for being able to spin wonderous and reasonable excuses, but it is all lies. Misplaced documentation, slow response time from resort, all excuses. They will promise to sell your timeshare, but it's never gonna happen! I wish my research had led me to this site before I signed with them.
Timeshares Express is a scam. They have a Deleware phone no. but actually operate in Florida.
I have filed complaints with the Attorney General in both Deleware and Florida. Deleware won't
do anything because they are actually in Florida. Is anyone interested in filing a class action
suit?
I would be interested in filing a class action lawsuit.
Tiger Man
[protected]
I am tired of time share rip offs
Yes I am. We need to file a nation wide class action suit against fraudulent timeshare operators. We were told that we had to pay over $600 in tax assessment. Do the math. 600 times 52 weeks is $31, 200 in tax assessment. Then maintainence fees of an additional 500 or more and that is, 500 times 52 weeks equals $26.000 or a total of $97.200 for one unit. How about a class action suit? Let me know.
call of Email
ph: [protected]
you are completely dead on with everything, they had a buyer already and all they needed was to me to send them $1450 and then it would take 60-90 bussiness days that was 9 months ago. Timeshare express services is nothing more than a scam. What really amused me was when everytime I called I would ask if the timeshare was really sold, their answer was always yes untill i told them I was recording our conversations. Well they went off telling me it was against the law to record the conversations without their permission, altough they say all conversations may be recorded for quality control. Henrietta Potter and Dean Patrick are the two main liars that i dealt with. Now I believe thay know me phone number by some red flag that comes up when I call and they won't answer my call. I sujest if Timeshare express services call especialy Hennrietta Potter tell them you want to record your conversations with them I'd be willing to bet they hangup
TES timeshare express services is a scam, just yesterday the agent told me that the bank put a hold on the financing because the buyers are getting a divorce well there goes my money paid to them and please who ever reads this beware THEY WILL SCAM YOU AS WELL I begged them that if this was a scam please pick someone else they promised they had a buyer that was financially secure! that was a year ago. I feel so betrayed. on top of finding out that I have been scammed I find out TD BANK just gave all my account information to a stranger sounds like a tequila night to me.
These guys stole over $1450 from me in May. COMPLETE SCAM! Rep was Jennifer Smith. There is another post from an old Timeshare Express Services here at complaintsboard. He spilled the scamming beans on the company copying the sales script at this site. Never get any call backs. No I will contact AG and my attorney plus my amex card!
Yesterday my father-in-law was contacted by Timeshare Express Services. jackie davis contacted us and gave us the wonderful news some wants to buy our timeshare. unfortunately it is one we really use in cabo and aren't really interested in selling it. we listened and she called back later with an offer 2x more than what we paid for the unit. sounds to good to be true?! checked the BBB and found their wonderful rating of F. Good bye Jackie Davis and Timeshare Express Services. If it sounds to good to be true, IT IS!
Thank you for confirming my fears. I was almost there. I had my card in my hand and then asked if I could look them up on the net. She sounded good but something seemed funny when they offered to purchase my timeshare for 3 times the amount I purchased it for. I don't even own it anymore. Scam scam scam. Hang up on Timeshare Express Services. If you want to sell it, put it in the classified.
I feel as if your telling my story all over again. Dates match almost exactly as well. The only difference is that our bank was charged a second time for the $1850 five months after the process began. It didn't show up as a charge under Timeshare Express Services as the original did but it was a similar Travel Broker. Check with your bank/credit card company and see if they will dispute the charge for you if payment was made using a card. Good luck to you.
The reason no one answers the phone is because TES shut down. You wasted a lot of your own time with your "management co." because they never had your timeshare sold to begin with. The money you paid for the DCP packet never went to that, because they was no buyer to begin with. LOL! The owner of this company, Chris Elsis, is now in a drug-rehab facility for cocaine abuse. That's where your money went. Up his nose.