TigerDirect tech enthusiasts and it professionals reviews and complaints 73
Newest TigerDirect reviews and complaints
Nightmare Return Process and Unhelpful Customer Service: My Experience with TigerDirect
I recently had an experience with TigerDirect that left me feeling frustrated and disappointed. I needed to purchase ink cartridges for my printer, so I called their customer service line and provided them with my printer's model number. The representative on the phone helped me select three cartridges and I placed my order.
When the cartridges arrived, I quickly realized that they were not the correct ones for my printer. I called TigerDirect right away to try and resolve the issue, but was told that I would need to contact HP for assistance. Unfortunately, HP was unable to help me and directed me back to TigerDirect.
Getting a return or exchange processed with TigerDirect was a nightmare. I spent hours on hold, was hung up on multiple times, and even had representatives lie to me about the status of my return. Eventually, I was able to get the cartridges returned, but I had to pay for shipping and was charged a 20% restocking fee.
To make matters worse, I only received a refund for two of the three cartridges. When I called back to inquire about the missing refund, I was transferred to four different representatives, three of whom were incredibly rude and unhelpful. They insisted that I had received all of my money and that the issue was with my bank. After multiple calls and emails, I finally received the missing refund, but it took far too long and was a frustrating process.
Overall, I would not recommend TigerDirect to anyone. Their customer service was unhelpful and rude, and the return process was a nightmare. It's not worth the hassle to deal with a company that doesn't stand behind their products and makes it difficult to get a refund for their mistakes.
TigerDirect's Dishonesty and Lack of Respect: A Frustrating Experience
TigerDirect is, like, the worst company I've ever had to deal with. I ordered 10 HP ProBooks on May 25, and it's now June 16 and I still haven't gotten my stuff. I've talked to a bunch of TigerDirect reps and they've all straight up lied to me. They keep saying my order will ship out that day or the next and that I'll get an email with tracking info, but I haven't gotten anything. All I've gotten is a confirmation that my order hasn't shipped and there are no updates. One of the "supervisors" told me that the customer service department can't even call the warehouse, they can only email them. How is that even possible? It's been almost a month and my order still hasn't shipped. TigerDirect's complete lack of honesty and respect has left me super pissed off. Their service is totally unacceptable and I'm never giving them any of my business again.
TigerDirect's Poor Business Practices: Refurbished Laptops Sold as New
I run a computer store and have been a frequent customer of TigerDirect. However, I have had enough of their poor business practices. Recently, I ordered two laptops from their website, which were listed as new. But to my surprise, I received two refurbished laptops that were eight years old. I tried calling their customer service three times, but each time I was put on hold for at least 20 minutes before I had to hang up. So, I decided to try their chat option, but it was even worse. It took me six attempts over three days to finally connect with someone.
I offered to keep the laptops in exchange for a 20% rebate in the form of a store credit. I explained that it would cost almost as much to return the laptops and refund my purchase. But the person who made the decision refused my offer. As a business owner, I know that this was a foolish decision. So, I informed them that there would be consequences for refusing to satisfy this customer.
Firstly, I will now look elsewhere to fill my needs, and TigerDirect has lost my business. Secondly, I will write no less than three negative reviews online about TigerDirect, and they have now lost other business. Thirdly, I will spread my negative view of TigerDirect via word of mouth, losing them even more business. All because they wanted to save a few bucks.
However, I have noticed that the web is filled with negative reviews of TigerDirect. Perhaps I should have read those first before making a purchase. It's a shame that a company with such a long history in the industry has resorted to such poor business practices. I hope they take customer satisfaction seriously and improve their services in the future.
Disappointing Experience with TigerDirect's Bare Bones Computer Package Deal
I recently had an experience with TigerDirect that left me feeling frustrated and disappointed. My mother-in-law had purchased a bare bones computer package from their website, and when we received it and attempted to build it, we quickly realized that the power supply that came with the tower was incompatible with the motherboard.
Now, my husband and I are no strangers to building computers - we've done it many times before - but this was a new issue for us. We spent hours on the phone with customer service, tech reps, and ultimately a supervisor, trying to find a solution to the problem. Unfortunately, the end result was a complete unwillingness on the part of TigerDirect to make the situation right and send us a box/power supply that was compatible with the motherboard.
Their first "solution" was to offer us a $41 refund to return the box/power supply (which was selling online for $89.99), and then we were on our own to find a replacement that would work with the motherboard. I was not satisfied with this solution and asked to speak with a supervisor. I was told that all the supervisors were busy, but one would call me back. After waiting over an hour with no returned phone call, I called again and finally spoke with a supervisor.
I explained the situation once again, but there was zero understanding on their part. Even though the company had sold us a non-compatible item/package, they were not willing to take responsibility for it. Finally, "solution #2" was offered - a full refund. While this was better than nothing, it was frustrating to think that TigerDirect would rather lose our business than make things right.
If you're considering purchasing a bare bones computer package deal from TigerDirect, I would advise you to be cautious. It's possible that you could end up with the same incompatible package that we received, and the company may not be willing to help you resolve the issue. Overall, I was disappointed with my experience with TigerDirect and would not recommend them to others.
Disappointing Customer Service Experience with TigerDirect: A Warning to Others
I have been a loyal customer of TigerDirect for many years, but my recent experience with their customer service has left me extremely disappointed. I needed to order parts for two computer systems and opted for 2-day shipping to ensure that I could build and ship the machines to my customer on time. However, I received an email late on a Friday night stating that my order was on hold awaiting approval.
After waiting on hold for over an hour, I finally spoke to a supervisor who informed me that my order would not ship in time to meet the date I had paid for with the 2-day service. I asked to change the shipping to next day air, but was told that I would have to cancel the order and reorder it to do so. I complied and placed a new order with next day air, carefully monitoring the delivery date to ensure that it would ship on time.
To my dismay, I discovered that the order was also on hold. It took me another 50 minutes just to get a person on the phone, and when I finally spoke to a supervisor, he promised to expedite the order to ensure that it shipped on time. However, the order still did not ship, leaving me with no time to build the computers and ship them to my customer.
I have never experienced such poor and uncaring service from TigerDirect before. It is a shame because they used to be the best company out there for computer parts. I will never use them again and will be sure to warn others about their terrible customer service.
Unethical and Scammy: My Experience with TigerDirect
Let me tell you, TigerDirect is not a company you want to do business with. They are so unethical and evil, it's unbelievable. I mean, just look at all the fake reviews they post on their website. It's like they're trying to trick you into thinking they're a good company. But don't be fooled, they're just like fake news.
Their website is a total scam too. They advertise items as being in stock with a big green "ADD TO CART" button, but then when you try to purchase the item, they hit you with an "ITEM NOT IN STOCK" message. It's like they knew all along that the item wasn't in stock, but they just wanted to secure the sale and tie up your money. And good luck trying to cancel your order. You'll have to go to your bank and get them involved because TigerDirect's customer service is non-existent.
When you call their customer service number and press 2 to speak to someone, you'll be on the line for 30 minutes with someone who doesn't say a word. I could hear the person sniffling on the other end, but they never once said anything. It's like they're just waiting for you to get frustrated and hang up. And if you try to email them to cancel your order, they'll just ignore you.
Honestly, TigerDirect is a criminal organization. If they just played nice and treated their customers with respect, they could be as big as Amazon. But they're just a bunch of idiots who don't know how to run a business. My bank is already looking into this, and I suggest you stay far away from TigerDirect.
TigerDirect Review: Terrible Customer Service and No Delivery of 75" TV
I recently made a purchase on TigerDirect for a 75" TV. Unfortunately, I never received a confirmation email and had to call the company after three days of waiting. I was put on hold for over an hour before finally speaking to a representative. To my surprise, the representative told me that they were waiting for me to call them to confirm the order. I found this to be quite odd, but I confirmed the order and was told that the TV would be shipped on June 11th and would arrive on June 18th.
However, by June 20th, I still had not received any tracking information. I tried calling the company, but they were not available on the weekends. I had to wait until Monday morning to speak to a representative. Unfortunately, I was put on hold for another hour before finally speaking to someone. The representative told me that they had no idea where the TV was, but they would track it down and send me the tracking information as soon as possible.
It's now Tuesday afternoon, and I still haven't received any tracking information. I tried using their "live" online help, but I was told that my wait time would be one minute. After waiting for five minutes, I received a message asking me to leave a message due to extensive wait times. I tried to leave a message, but I was told that I couldn't and would have to try again later.
As of today, June 22nd, I still haven't received my TV, and I'm out thousands of dollars. I'm starting to wonder if TigerDirect is one of those Chinese websites because I once had a similar experience with a swimsuit I ordered from a Chinese website. I highly doubt the legitimacy of any positive reviews about this company. Their customer service is terrible, and I don't see how they could receive a legitimate 5-star rating. I highly recommend taking your money somewhere else because TigerDirect is nothing but a headache.
Integrity of company- iPad pricing
DONT SHOP HERE! My complaint is literally the same complaint I’m seeing on other review sites- it used to be reputable but not anymore. Bought an IPad on 2/4, by 2/10 I checked to see where it was and they cancelled without notice- said it’s because they put the wrong price up and didn’t want to honor it-dozens of other reviews say it’s to collect data and spam and sell to others. Just run.
Desired outcome: Honor the pricing
Horrible customer service / I reached tech support to assist me with my issue instead
I placed an order for a computer and on the website it was NOT on backorder when I ordered it. As of today, it is NOT LISTED on backorder on the website.
I was reassured by the verification department that it would be delivered on time.
I called today because I received an email that it's on backorder. The first service rep was VERY condescending and had a horrible tone with me. She stated, "WELL ITS BEEN ON BACKORDER FOR THREE WEEKS so..." I told her that I didn't understand since it's not listed on the website on backorder as of a few moments ago and I placed this order MORE than a week ago. She continued to speak to me very condescendingly and I asked for a supervisor since I was not getting anywhere. She put me on hold and then hung up on me after wasting my time.
I called back and pressed the number prompt for customer service again and spoke with a different customer service rep who kept saying "hold on" with an annoyed tone while she was supposedly checking the status then eventually she disconnected the line as well wasting more of my time and obviously upsetting me more.
I called back a 3rd time but this time I pressed the prompt for tech support because I realized the customer service must be obviously trained to hang up when they can't resolve an issue. The tech support gentleman Richard not only reassured me he would look into the matter. He kept coming back from on hold and letting me know he was still looking into it. He found the error in the system and advised me of the situation, resolved the issue, and addressed all my concerns. He gave me a tracking number for my order and was kind and courteous.
The tracking number the tech support team provided stated that a label was created on 12/8/2022 10:27 AM but it has not been shipped yet. It's really disappointing that it's been 5 business days and it has not been shipped yet just a label was created and it was only created today but still I have some answers.
Customer service needs to learn from Tech Support.
TigerDirect needs to address this immediately it reflects SO badly. I know this amount of money may not seem like a lot to some but it's a lot for us. The original customer service rep made a comment that this was a gaming PC. I bought this PC because I handle a lot of programs for my work that require some of these upgrades, ram, etc and it was recommended to me. Not because I can't wait to play games on it. Either way that is the customer's business and their money. The attitude was uncalled for.
If the original customer service rep was kind and tried to assist then I wouldn't be typing this. Your tech team told me news that I wasn't happy with but I was kind to him and he was kind to me because it's not his fault that things get delayed. Customer Service should learn from tech support.
Desired outcome: Retrain your customer service team to be more empathetic and not hang up on people.
Missing package
I purchased a computer from TigerDirect online, on 9/24/22. My total was over $200. I learned (while placing my order) that no signature was required at the time of delivery, which was unnerving, but I did not see an option to change this type of delivery. Apparently, UPS is who delivers TigerDirect's goods to consumers. I expected my new computer to arrive before the end of September. The computer still had not arrived by the end of the first week of October.
I placed a phone call to Tiger Direct immediately on October 7 after noticing an email dated October 6, stating "Thank you for your recent order. Our records indicate your order was completely shipped approximately 10 days ago. At this point, you should have received every item of your order." During this initial phone call with the TigerDirect customer "service" team, I was told to "ask my neighbors" first, before calling back to have TigerDirect file a claim with UPS.
Now, I live at the end of a very long driveway, and I can see everybody coming in and out of the property. I waited and watched for two weeks, for this package. Not a single package was delivered to our home during this time.
After having long written conversations with my neighbors, inquiring about the package possibly being delivered to them by mistake, I called TigerDirect back with the intention of having them file a claim with UPS. Since no signature was required upon delivery, there was no true proof of the package being delivered to me - or being delivered at all. I believe that TD's customer team mentioned that they do some sort of back track/tracing for the lost package, collaborating with UPS. I was told that they would gather video footage from the surrounding areas (how?) in order to help complete the investigation. I was told this investigation would be completed within 5-7 days and that they would contact me immediately with the outcome.
I did not receive a single call, letter, or email from TigerDirect with information about the outcome of the investigation. I called back a THIRD TIME and TigerDirect said that the case was closed because it was determined "delivered". I asked when the case was closed because I did not recieve anything. I was told that the case was closed October 7 (which could not be, because that was when the case was supposedly opened; I had made my first formal inquiry of the package being lost or missing on that date). Frantic, I asked them for proof that the computer was delivered and they just said that "[my name]" confirmed receipt of delivery. I did NOT confirm receipt of delivery, and I do not know how they would confirm this when no signature nor ID was required. They said that UPS's tracking "confirmed" that it was "delivered".
It's ridiculous that I have to pay for something that was either lost by UPS, or stolen, or undelivered/unshipped to begin with. I am calling my credit card company to file a dispute: I will not pay for this computer. I will post and file complaints with any company possible that handles problems like this, and ensure that my voice is heard. I am IRATE.
Desired outcome: I would very much appreciate a response from TigerDirect granting a full refund for the amount paid for the order.
Customer service on an order
Date: 04-06-2022 until 06-10-2022
Issue: I'll make this as simple as possible. We ordered 2 UPS in 2 different orders on 04-06-2022 that showed as "In Stock."
We were given a delivery date in April around the 15th. Order did not come. Contacted cs by phone.
New delivery date on 05-29-2022. Order did not come. Contacted cs by phone - given new delivery date - I asked if this date was absolute and ironclad - they assured me it was.
New delivery date on 06-10-2022. Today is the 10th. I called support and asked them if this order is still going to arrive today - our clients who have been waiting for over 2 months. They said no. New date, the 14th. I said give me a manager. They said they'll call you back. I said no, I'll hold...1 hour and 20 minutes, nothing. Still no call from a manager.
This is the worst customer service and the worst management of a company of this scale I have seen. We will never do business with TD again. I requested a refund for my client. I have no expectation they will actually do it. They have openly lied each step of this process. I have no faith in this company and I hope this dissuades others from ever doing business here again.
Desired outcome: Don't care - I'll tell everyone I do business with never to consider TD a reliable hardware source. Read their history if you want to see how deep their lies and thieving go.
new defected desktop not working and no exchange or refund?
i just purchased a refurbish desktop for my parent so they can learn and pay bills. first of al UPS delayed and the computer didnt arrives like 2 weeks late, then when i tried setup the computer just keeps restarting and shut down by itself, after that you have to wait more than 30mins in order to turn on the computer. Tigerdirect refuse to exchange or refund because they said its over the time limit. I have already told them UPS delivered 2 weeks late and i have already told them first place and UPS had record. Please help asap!
Refurbished pc's
I just purchased a refurbished hp laptop, when I received it the battery would not stay in no matter which way the "lock panel" was placed. Then the power would not come on or stay on. I followed THEIR instructions to the letter to obtain a return #, but was REFUSED one. The alleged customer support is non existant . I was told the # would be emailed to me, it was not, they try to run the 14 days out so you are screwed out of your money with a useless pc. Save yourself this hassle and buy from a business that stands behind what sell.
Desired outcome: give me my money back
the worst service ever
They canceled my order without notifying me. I didn't even know and just waited for them to ship it. Thank god I called and asked. All of a sudden they call customers and ask to verify orders and they couldn't reach me, so that was the reason why they canceled it. Ok, but why you didn't write about it on your website? Usually, no one calls and you simply place your order and wait for it to arrive. If you warned me, I would surely be ready to confirm it via phone.
But however, I didn't see any income calls on that day from anyone, so they probably just lied to me. Who knows.
I want a refund now, that's all. I don't want to be ripped off.
The complaint has been investigated and resolved to the customer's satisfaction.
I have an issue
Hello, I have a problem with www.tigerdirect.com website and I really need help. I placed an order and did not received it. It was placed in early December and it is now late January and still no sign of my order. Customer service does not reply to my messages and I have absolutely no idea what to do. Another thing that bothers me is that I can't enter their website! It says that I have to verify my order and there is a phone number but when I call no one picks up. I paid for my order and received all the confirmations, but it still says I need to verify. But how can I do that if no one answers the phone? I want TigerDirect to contact me as soon as possible regarding this issue.
terrible vendor!
Ordered a laptop from TigerDirect two months ago and did not get it yet. When I contacted them they said that they had no idea why my order was not shipped. For about two weeks my order was in a warehouse and they could not explain why. It was really hard to communicate with their rep, because he barely spoke English. These two moths we tried to find my order, but one day they just stopped answering me and even now they continue to ignore me. I finally gave up and asked them to cancel my order, but they did not reply yet.
never got my chromebook
I ordered an hp 11 chromebook back in April. I was suppose to receive it on the 15th. Ups emailed me to let me know that it was delivered, I called them immediately to inform them I did not receive the package. Tigerdirect will not return my calls or emails. I went through the fraud dept. Of my bank but that was a waste of time. Tirgerdirect had no problem taking the money and they won't make the order good. All I want is what I paid for. This is now the middle of may and out $172.95. Attorney general is next on my list and then the FBI fraud division. I will go up the ladder however far I have to. Make it right and I'll go away. Until then I will continue posting on whatever I have to and I will continue calling. ( The order number is: r3473031) I can't even get a receipt. The only proof I have is my bank statement.
they sent my order to wrong state
I really hope that my review would be helpful for other customers. Tiger Direct Canada Inc. doesn’t provide good services and can’t even deliver the order to correct address. I have bought present for my daughter and after 2 days my card was charged for $230. I got the confirmation and USPS tracking number. 12 days later I got the email from the customer services and it was mentioned that I should get my order by now. I checked the tracking number and it showed that the order was received and signed, but in different state.
fraud
Today, April 27, 2015, at 9:22 am, I receive TigerDirect email to register to win Dream Office and 10% off online order. After registering, next web screen informs that the promotion is over. Wow. Received email at 9:22 am and it's over by 9:28 am? Call their 800 number. Explanation? "Oh that email was from the TigerDirect STORES and this is the ONLINE TigerDirect." What fraud, just an email harvester. I unsubscribed, will place all future TigerDirect emails in JUNK. The TigerDirect store near me is going out of business, gee, I wonder why?
No product delivered. Nothing but a credit card/email harvester.
I had a rep try to hook me up on 30 day term no go for and I told them today the $ has been sent by cheque and I was to, ld could take up to 10-15 days of business days I so so dont give a hoot but that is rediculouse Anyhow I hope the product I am getting works well otherwise I will call the company and ask for help. I got today this rep I was dealing with is no longer there but he never emailed to tell me who new rep was.
My wife ordered a $135.00 item from Tigerdirect. My credit card was charged $180.00. The packing slip shows a line item of $45.00 sales tax. That is a 35% rate whereas the state of tax sales rate is 7%. I have been unable to get an explanation from Tigerdirect.
unauthorized charges
In December 2014 I have purchased a computer mouse for $85 as a new year gift. Estimated delivery was 5 days. On January 8th my item was not even shipped so I cancelled my order- took me 2 hours. I was refunded my money. Yesterday January 28th my card was charged again by TigerDirect. The charge was for 83.99 and came unexpectedly so my account was over the limit. I started a chat with them and found out that "a third party" shipped my item on January 27th! That is more than a month after I paid for it and 20 days after I cancelled my purchase and was refunded. There was no notification of any sort, they just charged my card again. The only suggestion I have been given by customer service is to refuse the parcel in hopes that when it gets back to this "third party" I would be refunded.
TigerDirect In-depth Review
In summary, TigerDirect is a comprehensive source for electronics, especially for those interested in computers and related components. The website's usability is quite friendly, and they offer a wide range of products. Prices are competitive, and customer service is generally responsive. The checkout process is straightforward, and shipping options are adequate. Product quality is reliable with good warranty terms. Returns can be made with certain conditions. Customer feedback is mixed but tends to lean towards the positive. TigerDirect has a strong business reputation and offers specialized services. They also have loyalty programs and take security and privacy seriously. Compared to competitors, TigerDirect holds its own with a unique selection and good customer support.
Website Usability and Design
- Navigation and Layout: Site is easy for finding products. Categories are clear, and menus help with finding what you need.
- Mobile Responsiveness: Website works on phone but sometimes is slower. Better on computer.
- Search Functionality: Search bar is good. It gives suggestions and filters to narrow down results.
Product Range and Selection
- Variety of Brands and Products: Many brands are available. You can find most computer parts and electronics.
- Availability of New and Refurbished Items: They sell both new and refurbished items. Good for different budgets.
- Range of Computer Components and Electronics: Very wide range. From basic to high-end components.
Pricing and Value for Money
- Competitiveness of Prices: Prices are good, often similar or less than other stores.
- Deals, Discounts, and Promotions: They have sales and special deals often. Good for saving money.
Customer Service Experience
- Responsiveness to Inquiries and Issues: They answer questions, but sometimes it takes time.
- Support Channels (Phone, Email, Chat): They have phone and email. Chat is not always available.
Purchase and Checkout Process
- Ease of Placing an Order: Ordering is simple. You can find what you need and add to cart easily.
- Payment Options and Security: Many payment options. Site is secure for personal information.
- Guest Checkout vs. Account Creation: You can buy as guest or make account. Account has more benefits.
Shipping and Delivery
- Shipping Options and Costs: Different shipping choices. Cost depends on weight and speed.
- Delivery Timeframes: Delivery is usually on time. Sometimes there are delays.
- Packaging and Handling: Items are well packed. No damage usually.
Product Quality and Warranty
- Authenticity of Products: Products are real and from known brands.
- Warranty Terms and Conditions: Warranty is clear. Different for new and refurbished items.
Return and Exchange Policy
- Return Period and Conditions: You can return most items. Must be in original condition.
- Refund Process and Timeliness: Refunds take time but they do it properly.
Customer Reviews and Feedback
- Customer Satisfaction Ratings: Mixed reviews but many are happy with their purchase.
- Resolution of Negative Reviews: They try to fix problems when customers are not happy.
Business Reputation and Reliability
- Company History and Longevity: They have been selling for a long time. Trusted by many.
Expertise and Specialization
- Knowledgeable Staff and Expert Advice: Staff knows about products. They can give advice for what you need.
- Specialized Services (e.g., PC Building, Business Solutions): They offer services like PC building. Good for businesses too.
Loyalty Programs and Customer Incentives
- Rewards Programs: They have rewards for regular customers. You can save points and get discounts.
Security and Privacy
- Data Protection Measures: They protect your data well. No worries about personal information.
- Privacy Policy Transparency: Privacy policy is clear. They tell you how they use your data.
Comparison with Competitors
- Market Position and Unique Selling Points: They are known for computer parts. Good place for tech enthusiasts.
- Comparison of Product Selection and Prices: Similar selection and prices to other stores. Sometimes better deals.
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