Complaint Rating:

Company information:
Expedia
United States
www.expedia.com

When booking a trip to Florida for spring break, Expedia neglected to disclose the hotel's policy of not renting rooms to persons under the age of 25.

Fortunately, we discovered the policy ourselves (within 1 hour of booking the trip) and called to cancel the trip. We were told the charges would be reversed in 48 to 72 hours. After checking the credit card account, it had not been reversed. Another call to Expedia, another assurance that the charges would be reversed. Five months later, I'm still fighting the charges.

I am currently on hold with Expedia and have been for over 1 hour.