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They screwed me
Complaint Rating: 
Company information:
Universal Vacation Club
United States
myuvc.com
Bought time share at new hotel, have not been able to stay at new hotel for 3 years. UVC tells me only a portion (35%) of the hotel (via del arco) is open to the time share holder. oops, forgot to mention that during the sales pitch. totally poor customer service...don't stay at a villa resort / or a uvc property... they will try to suck you dry.
Rhonda Mayer / director of customer service is helpless / worthless in helping out. They gave me an "equivalent" room at Villa del Palmar which was not even close to what i bought. The room had mold on the walls. You can't walk around the hotel without someone trying to get you to spend money. It verges on harassment. Don’t go there.
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