Complaint Rating:

Company information:
Universal Vacation Club
United States
myuvc.com

When my husband and I bought into UVC in June 2008, it was promoting an airfare guarantee of up to 5 years program through their partner Travel Escape Club. Now, UVC is not honoring the program, though we have this in writing.

When I spoke with the sales manager at Villa Del Palmar Flamingos, he was shocked that that benefit is not being offered. He even told me that they had training on that program about two weeks ago, and that he's going to get to the bottom of it. I'm not sure whether to believe him, as I've not heard back.