Complaint Rating:

Company information:
DHL
United States
www.dhl.com

DHL's tracking site stated they left a package at my front door. I was home the entire day in question and never saw DHL once. FedEx seemed to deliver a package to my brother that same day with no problem. After playing phone tag with customer service at DHL, it turned out that the idiot driver delivered it to the wrong address. And then when he tried to retrieve it, he failed at that too! In this day and age, how does a delivery service of all services get an address wrong??? Also, when I had raised the issue with a customer service representative from 1-800-CALL-DHL, the representative was very cold and sounded as though it was a normal occurrence that their drivers deliver packages to the wrong address.