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The UPS Store #0515, Santa Monica, California Complaints & Reviews - Refusal to ship UPS Package |
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The UPS Store #0515 |
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Refusal to ship UPS Package
Complaint Rating: 
Company information:
The UPS Store #0515
1223 Wilshire Blvd.
Santa Monica, California
United States
Phone: 310-458-6878
theupsstore.com
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On 6/10/10, The manager Robert (refused to give last name) and his associate Neria refused to accept and ship a UPS package with pre-printed label because "We don't make any money off pre-printed UPS labels."
I expressed disagreement with Robert for charging $1.00 to tape two ends of the package closed when I'd already paid $20 to ship the item with UPS.
Our disagreements led to them refusing to take the package.
Giving UPS a helluva name UPS Store.
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 United States |
 Movement & Delivery |
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I was aware that UPS and The UPS Store are owned by different entities - however, I find it bad will toward the customer, and ironic that a place called "The UPS Store" treats UPS customers in this way.
re: "Next time, keep your complaints about cost to yourself and ask how much before they do it."
I didn't purchase the $1.00 tape, and I'll make my own decisions about what I choose to comment on and post here. You sound like a dictator. |
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| Just because you had paid the shipping fee, that doesn't cover the costs of packing materials, of which tape is considered. Every shipping company has rules about how things are to be packaged to be shipped. These rules are in place to ensure that safety of the package. Had you packaged it properly in the first place, there wouldn't have been any charge. You just sound like the world should revolve around you. |
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| Lucky for me, The UPS Store corporate office agrees with me, is investigating the incident, and informs me that The UPS Store is obligated to accept a UPS package, even if you didn't purchase it at the UPS Store. |
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| The UPS Stores are obligated to accept pre-paid UPS packages, the exception is when the store determines that a parcel is not properly packaged. The store offered to assist you in making your package acceptable for shipment and you refused. You obviously think that a store owner and his staff should provide both materials and labor for you at no cost. My question to you is - do you work for Free? |
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JimmyMc - you are telling a whole different story that didn't happen. The details you are referring to about my transaction are incorrect. Because I didn't have any tape to fasten 2 sides of my package, I discarded this outer layer of my packaging and instead fastened the label directly onto the box itself. My package was perfectly acceptable for shipping - no one ever protested the packaging.
When the UPS store rejected the package - I found a UPS truck on the way back home that gladly accepted it, who mentioned that the Wilshire store I'd just been at 'sucked'.
If you guys don't like my experience, or my opinion of the experience that's fine. Or perhaps I didn't explain the experience clearly. Whatever your opinion is fine, my opinion stands and the main comment I have made to UPS corporate has been that if a store carries the UPS name, it should perhaps extend even minimum courtesy to UPS customers even if the store makes no money.
They can take it or leave it just as you can. |
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Stealth Pilot -
If you were to read my comments, I was aware from the beginning that the franchise has paid UPS and they are different entities. You have misunderstood.
I don't call accepting a UPS package, 'kissing my ass' as you put it.
"Next time, ask the price before you buy. And don't tell them how to do their job. They know better than you."
I didn't purchase anything so your command to 'ask before I buy' is irrelevant. And thank you for your input and suggestion - however I'm sticking with my own opinion and my own descision over yours. |
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Well Stealthy,
What you call 'running my mouth' is really actually me stating an opinion to the manager at the UPS store about what a gracious business could choose to do seeing as how I'd just paid $20 for a pre-printed label to their namesake parent company, and arrived to the store on foot to drop it off without my wallet.
I'm not under the impression that the business 'has' to do anything for me. I'm stating that a gracious business would do this for me. Next time I'll just go 5 blocks further to FedEx.
Last I checked, we live in America, not a regime. People are allowed to have opinions Stealth. You don't seem to want to allow people to have an opinion. Just let it go Stealth. Let's agree to disagree.
The UPS Store on Wilshire in Santa Monica sucks at graciousness. Manger Robert and associate Neria. |
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| Again, a shocker Stealth Pilot, I disagree with your read. |
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Again, a shocker Stealth Pilot, I disagree with you. Quite the opposite. Expressing my opinion in a constructive way allows me to let the incident go, and provides an opportunity (in this case) for the UPS Store to take in some feedback, if they happen to agree with me.
Have a beautiful day ! |
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9th of Jun, 2010 by 
