Complaint Rating:

Company information:
Sears
5365 Parkside Trail
Solon, Ohio
United States
Phone: 440-349-1920

I phoned for repair on my washer. It took 5 days for them to come out and look at it. Was told I need big parts and they would arrive shortly. They came in Monday 9/14 they man came out today to install. They were the wrong parts. Now I have to wait again for parts to come in and for someone to come out to install. I also told them that I wanted a new pump because of all the mess that went into the one that is in there right now. There were 2 handfuls of what looked like gravel and anywhere from 1" to 6" of what looked like PVC pipe that had been shredded. I talked to 3 people the 3rd one hung up on me. Than I called Customer Relations and she assured me a tech would call me in 24 hours. That was last Thursday. Never got a call. Called Customer service on Saturday tried to talk with them and they were nasty. This is really very upsetting. This washer has been fixed at least 3 times since we got it. I have not done laundry in 2 and 1/2 weeks. I work full time and so does my husband so we have to take off to be there for these people to come in for this stuff. We work in an office and I AM RUNNING OUT OF CLEAN CLOTHES. What is really stupid is that Sears is paying $560 for parts AND for 2 men at 2 hours apiece AND delivery charges 2 times for the parts to come. Sears could have brought me a new washer for less than all of this costing AND I would be able to wash my clothes.

My work number is 216-765-7400
My cell number is 440-897-2946

I would like something done about this whole mess that Sears has left me in.

Thank you
Mary DiMaratino

ps I really hope that someone receives this and it does not go into a black hole someplace.