Complaint Rating:

Company information:
Sirius
Saskatchewan
Canada

Well, to start off, I bought myself a Starmate-3 radio for Christmas , for $60, because Sirius had this advertisement on the packaging of the radio for their new "Convenient Pay-As-You-Go Plan". I figured this was great for somebody like myself because I don't have a credit card, nor can I get one. So I took the unit home, installed everything in my vehicle, and phoned Sirius to activate it, and they told me that even for this new plan you still need a credit card or a prepaid card. I searched high and low for about 2 weeks until I finally found a Sirius Prepaid card at Walmart hiding in a little display nowhere near electronics. So I spent the $50 for the prepaid card and I rushed right home to phone Sirius thinking that I could finally enjoy my new radio. What a disappointment that became in a real hurry. They told me that I can only apply the prepaid card to an existing account, which, of course, they NEED A CREDIT CARD FOR!! "Convenient Pay-As-You-Go Plan" ???? I really really beg to differ. So I sent them an email stating the situation about my useless new radio and my equally useless prepaid card that I can't return, and obviously will never use. Wonder what their reply will be? I haven't received one yet, but I have great expectations that it will be about as helpful as their subscription staff I spoke to on the phone. They really should screen people and train them before they put them at a desk answering the phone, but thats a whole other complaint issue for this company. I'll update this post if or when I get a reply from Sirius to let other consumers know about it before it becomes their problem too. Oh yeah, I almost forgot, buyer beware that the Stratus model of satellite radio DOES NOT come with a remote control as indicated on the packaging. I returned 2 of them to the store before opening a box for a Starmate-3 prior to purchasing it just to make sure it actually came with one. The store manager and myself checked several of the boxes for the Stratus and not one of them had a remote in it. Yet another false advertisement by Sirius. Follows suite I suppose, they do it continually, even with their "Advertisement free" policy that they stress so loudly. I listen to Sirius at work all the time and yes they do advertise, whether they admit it or not, and of discussion because we all know it. Thats ok, we can forgive them, because lets face it, it's way better than listening to the local AM dial thats packed with nonstop ads!