Complaint Rating:

On Thursday, March 20, I rodered the "darling Daisy" bouquet for delivery March 21 to my mother. This arrangement as pictured in the ad and on the Teleflorawebsite is at least 10 visible daisies, 8 visible yellow roses and sprays of tiny yellow flowers as filler, all in a ceramic vase with an embossed and painted daisy motif.

By 5:00 pm they had not been delivered. I contacted Teleflora's customer service by both telephone and e-mail. The verbal response was, "Well, the local florist received the order." Nothing else was forthcoming. The arrangement did not appear that day. By 0:00 am I was again contacting Teleflora by phone and e-mail. By phone, this CSR offered a 30% refund due to the "late" delivery, which my mother had not yet received. Finally at 3:00 pm my mom got her flowers. When someone, especially your mother, says, "How much did you pay for this?" it means something is wrong. I asked her to describe the flowers.

She received: 6 roses, a handful of daisies and some fern in a glass "ivy bowl" style vase (like a small goldfish bowl with a fluted rim). The vase had hand-painted flowers and a 1/4 inch ribbon on it.

Of course, I immediately received the e-mail stating the delivery had been completed. So I made another round of calls and e-mails to launch the complaint about the product received. Verbally, I was assured that my mother would receive at lteast the proper vase, but the discount would be only 20%. By e-mail, the CSR stated the refund would be 50%.

Today, I learned my 50% refund was because they could not furnish my mother with the proper vase.

STUPID ME - I ASSUMED THE 50% REFUND WAS FOR THE LATE DELIVERY AND THE MISSING FLOWERS.

I have the name, address and phone number of the local florist, but I trusted Teleflora to deliver what they advertised. Is this "bait and switch"?