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Stearns & Foster Mattress Complaints - Most horrible mattress!

Review all Stearns & Foster Mattress complaints

Stearns & Foster Mattress
Posted: 2008-01-08 by Sydne Adams  [send email]
Most horrible mattress!
Complaint Rating: 100 % with 11 votes
Company information:
Stearns & Foster
Sandy, Utah
United States

We bought a top of the line Stearns & Foster Mattress with the expectation that it would last at least 10 years or more. After only 2 years, the sagging in the mattress makes it almost unbearable to sleep on. Both of us wake up stiff, sore and feeling like we got no sleep. The warranty is void because it is stained due to my son (who is a baby). I just want to let anyone who is considering an expensive mattress from Stearns and Foster... save your money. Do not buy this mattress. It will be sag after only a few years and the company will not stand behind it. The mattress we had before lasted us 10 years and I think we paid $ 700 for it. We feel violated by this company and are out mattress shopping again.
Comments United States Home & Garden
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 749 days ago by Anita Harding  [send email] 0 Votes
My husband and I are on our third Stearns and Foster mattresses; they are horrible, the memory foam sinks and
the mattress loss of depth is bad. each mattress has ended up with a mound in the middle to where my husband ends up feeling he will fall off the bed.
The complaints go far beyond this, not to mention i now sleep on a cheaper mattress in our guest room. The outgasing from the foam is stressful to our sleep.
I read about one lady that went through 5 sets, before she bought a different brand. WE WILL NEVER recommend nor buy another set.
Sad we didn't read all the problems filed before our first purchase. We are letting our family and friends know about our personal experience as well as the reports we've read.
 748 days ago by D.h.  [send email] 0 Votes
we have a s&f that we paid $1000.00 . it developed a stain in the form of a straight line somehow, we don't have any idea of where it came from and it looks like rust. IT SAGS really bad after only 6 months and we have tried to get them to fix or replace it for the last 5 months but have gotten the run around. we paid to have the stain removed but it did not come out. also, we have it on a built platform instead of a frame as it started to sink with the frame. because of the stain and not being on a frame, they refuse to honor the warrenty. But they messed with the wrong person, like you, i will fight them and will use the internet to do it as well as a lawyer if i have to. accourding to the warrenty, it said unsanitary condtions voids it however, if you look at the dictionary, a stain is not considered unsanitary AND we had it cleaned. also on the web site it shows a diagram of 2 different frames, and the one we have goes above and beyond that. but still they refuse. just because they are a big business doesn'y mean they can do whatever they want. it is people like you and me that will keep them on their toes. good luck to you and if you have any advice for us, please share.
 662 days ago by Joyce Hansen  [send email] 0 Votes
I purchased a cushion firm stearns and foster less than 2 years ago. I too am very disappointed in this product. It felt firm and comfortable for about 1 year. It has felt very soft for the past 8 months. I weigh 140 lbs. An inspector came to my home, put his elbow and fist into the mattress, didn't check the box spring and said there was no defect. I made the mistake of saying that the mattress was very uncomfortable due to the extreme softening of the foam. He told me the stearns and foster warranty did not cover comfort. I am not sure what to do because I think anything I get at this point will be the same. I think quality has gone down the tubes.
 622 days ago by Matt Fonk  [send email] 0 Votes
Going on my second inspection for the Stearns & Foster Bed classicly known for low sags in both me and my wifes sides of the bed with a large stiff hump in the middle. I almost want to file a lawsuit for not being able to roll over properly. We had the first inspection in Jan 08 and the tech came out with the famous thread spool, laid it across the bed and then pushed down on my side and heard a crunching sound. He said damaged goods and replaced it. So we then received a new mattress Feb 19, and we are now at May 27 2008 not even 3 months and I have the same low spots on each side. This mattress is great for a short period of time and wish I had my old 10 year old mattress back. It didn't sag. So I will see this week if I am to get a new or upgraded mattress from Maceys who handled my Sterns & Foster purchase. The fact the Macey's would put a product out on the market from such a bad supplier has to be hurting their reputations. If I was in charge of Macey's I think I would have to hold Sterns and Foster to a higher standard.
 572 days ago by F. Lewis  [send email] 0 Votes
I too purchased a streans and foster mattress set that after a few months is sagging. Neither my husband or I are overweight and
yet both sides sag, and there is this horrible lump in the middle. If
I go towards my husbands side I am on the hump. He refuses to sleep on it anymore. So we are sleeping on cheaper mattresses in the guest room. I have just called to report this problem.
 472 days ago by Robert J Powers  [send email] 0 Votes
I bought my S@F at Macy's on the 15th of July 2008 it sags all ready I feel as though I'm in a hammock, the sag is about 2 to 3in to the center.I've called Macy's as well as S@F, to no avail thus far.My next try is the BBB.
 470 days ago by Joan P Keenan  [send email] 0 Votes
I'M ON MY SECOND STEARNS AND FOSTER. THE FIRST ONE SAGGED THE FIRST THREE MONTH, SO I UP GRATED TO THE BUCKINGHAM AND WAS TOLD THAT THIS WOULD LAST ME FOR TWENTY YEARS. I SPENT 2, 817.00 ON THIS SO CALLED WONDERFUL BED. WELL I TOO HAVE A HUMP IN THE MIDDLE AND TWO SAGGING SIDES. I DID FALL OFF THE BED ONCE, BECAUSE OF THE SAGGING. I CAN'T SLEEP AT NIGHT. I HAVE A BAD SPINE AND THIS BED IS KILLING ME. I WILL NEVER BUY A STEARNS AND FOSTER AGAIN. I LOOKING INTO BUYING A TEMPUR- PEDIC. I'VE HEARD WONDERFUL THINGS ABOUT THIS BED. THIS COMPANY SHOULD BE ASHAMED OF THEIR SELF FOR NOT STANDING BY THEIR PRODUCT.
 433 days ago by Ariel  [send email] 0 Votes
I bought a Stearns and Foster mattress in August that is advertised as firm. However, after about 3 months, it really started to sag, and I think the term "mush" is appropriate. For a mattress that is advertised as firm and turns to "mush" in 3 months, and comes with a 10 year warranty, I hope that they will do something for me. However, I'm not optimistic.
 401 days ago by   tictocgizmos 0 Votes
the worst mattress we ever bought .. tried to get a replcement after only 4 years and that was 2 years past it's prime .
the bedding experts store was very rude and not helpful at all . this is the bedding expert store in Dundee Illinois .
on this day 1 3 2009 . No records of me buying this mattress . I think it's employes might have scammed me on this item . I think it was a return and resold to me .

Terrable, I paid 1400.00 for this junk and really was burned . Bedding experts is not a recommended source to buy from . they do not stand behind there product and give you a really hard time tring to get what you deserve .

They must train there people how to argue instead of tring to please . I will be registering a complant to all I can find

save your money . buy a no name that uses the same coil count . foam edged or coild edged . same guage coil 13 or what ever . the differance will be type of padding . and cover . the cover and padding can be covered (as it should) with a cotton mattress pad . then this can be washed frequently .

The truth is . they all use the same coil makers . you can get coils that spread the weight top to bottom, verses side to side . this will help with the clam effect . also there are center areas that will have a higher coil count .(this is helpfull)
A foam edge will give you more area to sleep in comfort . however this is a harder to get out of bed verses the coiled edge bed .

there is the Temperpedic memory foam bed . these run HOT and are even harder to get out of . NOT FOR THE ELDERLY.
A new product made by Spring air is a the all latex bed .. great bed however high priced .. a queen will run you 2000 at most places . a store will pay only about 1000 for this it in Queen size . about 1300 is a good price . I found them in this range
Good luck

please call me if you disagree 847 361 0470 Rick
 324 days ago by   Robert Baccari 0 Votes
Purchased a Sealy pillow top matteress; sagged terrible fter 2 years; went to dealer (Raymore and Flanigan in NY); inspected and was determined defective; receieved credit and replaced it with top of the line Stern and Foster for more money. After 6 months, it sags on both sides and it's like each of us are sleeping in a gully; the Sealy did the same thing; Sealy make Sterns and Foster. Both Sealy and Sterns and Foster are junk...
 303 days ago by   Never again, S&F 0 Votes
We bought a Bonne Nuit S&F king size mattress and box springs from Burdines in 2003. Paid $5999 for it. About 2 years ago it started sagging but wasn't quite 1.5" so we decided to wait... the inspector is coming Monday but I am not optimistic since our toddler daughter stained the mattress. Does anyone have any suggestions regarding getting Burdines/S&F to warranty the item for sagging regardless of the stain? Thank you.
 229 days ago by   Going back to Beautyrest 0 Votes
I am on my 2nd Stearns and Foster mattress in 1 month!
After about two weeks, the first one started sagging in the middle and the mattress also flattens when you sleep on it. My back hurts and honest to goodness, I feel as though I have had a hysterectomy when I get up in the morning (note I said get up, not wake up, because I could not sleep on the mattress.) I bought the mattress from Haverty's. At first, Haverty's did not want to take the mattress back, because I called after two weeks, instead of the three days in which Haverty's allows returns/refunds for mattresses. But, I went to the store and raised Hell, and they eventually gave in.
I then got a "firmer" Streans and Foster from Haverty's. I have had the mattress for two days, and it's the same problem again - sagging in the middle and flattening of the mattress. I have never experienced anything like this in my life. I know it's not my bed frame, because I had a beauty rest mattress previously for 2 years on the same frame, and I never had any problems. I even bought a new bedframe with 4 crossbars, and the mattress still sags and flattens. I think it's the memory foam in the mattresses that's the problem.
Steer clear of Stearns and Foster!!!
 214 days ago by   Update - going back to beautyrest 0 Votes
I wrote the "Going back to Beautyrest" comment posted 14 days ago, and I wanted to provide an update.

Haverty's took back the second Stearns and Foster mattress, without any problems. I then told them I wanted a Beautyrest. Haverty's does not carry Beautyrest any longer, at least in the store I went to in Atlanta. So, I told them I wanted a mattress that did not have latex or memory foam, because my prior mattress had neither, and I never had any problems with sagging.

Guess what? I selected a mattress that had neither latex or memory foam, and I have been sleeping, yes, sleeping every since.

If you are having problems with a new mattress sagging, flattening, etc., I encourage you to evaluate the foam. If the mattress foam is made of either latex or memory foam, I will all but guarantee that selecting a mattress with foam that is neither latex nor memory will clear up the problems you are having.

It's been a rough road, but Haverty's really has been great in standing behind its merchandise, regardless of the manufacturer's warranty (given the short period of time I had each mattress).

Now I am no longer going back to beautyrest, but at least I am able to get some beautyrest on a mattress that costs about $800 compared to the $1, 700 I spent on Stearns and Foster.
 146 days ago by   Backache 0 Votes
I bought a Sterns and Foster piece of crap from a dump called Sleepy hollow here in Youngstown Ohio.

I made the mistake of buying the reduced Box Spring and the first one broke within days of delivery. They tried to blame it on my frame and when I pressed them, they replaced the box and gave me one of their frames.

Well, it's just over a year now and I am barely sleeping, the matress has horrible sags in it and tomorrow I launch into the Warranty Charade. I do appreciate some of the denial of warranty comments here. I will look for "stains" first thing in the morning. By the way, Oxyclean laundry spray is great for getting out most body stains. Sweat, Blood, et... Don't let the jerks do you in. Also, remember small claims court is available for these one sided warranties.

So are blogs and most towns have local newspaper forums. USE THEM!

And don't forget Facebook and Twitter.

I was leary when I bought this piece of garbage but I hoped Sealy had not ruined the Sterns and Foster brand. WRONG!!!

Fight back people!!! I am!
 145 days ago by   Backache 0 Votes
Additional information

Make sure you go to FTC.gov and fill out their complaint form and or call their complaint hotline.

Either way let them know that your complaint is to be cross-listed to complaint
# 24028688 in order to establish a PATTERN of problems with Sterns and Foster.

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