Stamps.com
reviews and complaints

Matchstik,

Stamps.com will have a solution for Mac users soon. If you are shipping packages, you can use Stamps.com right now with ReadyShipper from TrueShip.com (additional subscription fees required).

We've had a lot of customers use Stamps.com on emulation software/parallels successfully. Here is important info should you change your mind and decide to run Stamps.com on your machine using Windows:

-- In order to run Stamps.com on Mac, customer must be on an OSX Mac Operating System.

-- Please be aware that newer Macs have the ability to start up and run Microsoft WINDOWS operating system so they do not need to use an emulator - specifically, these Macs must have both a Windows boot up option installed (e.g., a Mac program called Parallels Desktop, or Apple's Boot Camp 3) and they also must have an installable version of Microsoft's Windows XP or Vista running under that boot up on their Mac. Boot Camp can only run on Intel-based Macs.

-- Customer must have a license and copy of the Microsoft WINDOWS operating system in order to be able to use our software natively on the Intel-based Macs: Windows XP or Vista.

If you have any questions, please feel free to email me at social(at)stamps.com. Thanks!

Thanks!
Chuck
Stamps.com

I represent an attorney in Tennessee that handles consumer protection class action cases across the United States for individuals in situations similar to this one.

We have recently been made aware of this company, Stamps.com, and the complaints about account maintenance, billing errors, and other issues regarding customer accounts and service. We are investigating the potential to file a consumer class action against this company to bring them before the people and answer for their actions.

Please contact our firm to discuss the situation and the possible consumer class action case at [protected] or [protected]. You may also email me at shane@clbrownlaw.com or chris@clbrownlaw.com

Same thing here but they continue to add on to the bill every month and I don't even know what the they do. They need to be shutdown for fraud.

In response to the below text, I would like to warn people. Even if you get through to Stamps.com to cancel your account and they tell you your account is closed (over the phone and with confirmation via email); Don't believe a word they say. Keep an eye on your monthly credit card charges. Do not assume that even if you don't see charges from them, they're done with you. We've been trying to close our account for about a year. We have been given confirmation that it has been closed and yet, 2 months after closing it, we continue to get billed.
The only way to stop the charges is to dispute them every month with your credit card company. Everytime a charge is reversed, the offending company has to pay a fee. I know it's a hassle, but for now it is the ONLY way to keep them from charging you.
Oh, by the way. If you cancel your credit card, you will receive collection notices from Stamps. They will wear you down and you might be tempted, like me, just to pay the month they say they will minimize the charges to, but you have to open another account to pay them. You might be like me and say, "I don't want another account, give me a different way to pay." You can try this until you're blue in the face. They will not accept payment any way other than setting up another account.
Right now, I'm complaining to the BBB of Los Angelos (where Stamps.com is headquartered). I have also informed my credit card company to be on the lookout for any further fraudulent charges from Stamps. They work on my behalf to kick those charges out. I suggest that every does the same.

"Posted: 2008-05-14 by Debra A. Young [send email]

Don't waste your money!
I found a way to cancel. There is a Stamps.com phone number on the Better Business Bureau Los Angeles site. As of May 14, 2008 there were 736 complaints regarding this issue on BBB. It is impossible to get through the 1-888 customer service number. To cancel, call [protected]. Press �..."

My experience here has been one of loosing considerable money as they do not refund on shipping labels that did not print, etc. I believe this definately is fraud and it should be stopped...where are the officials & why haven't they done something about these scam artists?

I have tried to contact Stamps.com at least on 12 occasions in the last 10 days with no response. Oh yes, I get the recorded message that they are overloaded with calls and to hang on until a customer service operator can get to you...problem is I have waited up to an hour several times and no one ever answers the call.

ARE THEY STILL IN BUSINESS?

I have also send emails with no results so at this point I'm thinking there has got to be something else going on!
Where's my refund...I want to close this account but can't as I can't reach them...what to do next?

You can't go to the Post Office and "buy" a postage meter. By law, the only people that can "own" them are the companies that make them. They in turn "rent" them to businesses for a monthly fee. If you think the monthly service fee from Stamps.com is bad, check out the fees for monthly rental from Pitney Bowes and FPMailing Solutions. You not only have monthly rental fees, but rate adjusment fees, scale rental fees, special ink for their special printer etc. Not saying that stamps.com is better, but if that is all you are being charged consider yourself lucky.

I signed up for the "free" trial service, the software did not work. I called to cancel before the 30 day trial was up, they told me they will extend my trial until September 30th. I called today, September 25, they told me I should have called before September 9th and because I didn't, they have to charge the monthly service fee. I am not crazy, I know exactly what they told me last time, they said "make sure to cancel before September 30th or they will charge the monthly fee". Now they said it's September 9th and that they never said September 30th. What a scam! Don't even bother signing up for their "free" trial. It's hard to cancel (you have to call in and keep saying no 80 times before they give up). The trial is NOT FREE. They will get you somehow. Do not try it.

Luckily I did not sign the offer. Their stuff is terrible. They won't answer my question about the contract and monthly fee and just keep saying you are going to save tons of money, you have 4 week trial... The CS stuff is very rude and won't listen to you.

I feel very uncomfortable and decide to search the web about this company. There are so many complaint about this company on line.

Never even answer the call again.

I was charged 17.94 on my Paypal account during the trial period. I called to cancel my account and the representative on the phone told me I would be receiving a refund to my account. After 2 months of no refund, I called again. I was told that there is no one there authorized to give refunds, as they do not offer refunds, and I should be happy that they agreed to cancel my account. I made sure to send everyone on my contact list an email letting them not to fall prey to this company. Also, the 'free' postage was only available after the trial period ended, and the 'free' postage scale actually cost me $10 and I cannot use it without their software (which is only valid with a paid monthly subscription).

I did not want the services after looking at site. I was not notified by email about charges etc. I noticed the bank statement charges. I could not get the back charges, either.

Exactly this is what Stamps.com did to me. I couldn't believe I had been charged $17.99 per month when I neither ordered nor received any stamps, or anything else for that matter, ever!

They are a scam business running off monthly service charges. I was trying to use uup my postage balance and print out stamps. I managed to load the labels in upside down. No worries right, just like their software says. WRONG! You have to send int the miss prints. Did I mention that you have to be a member to get a refund. Refund 2 to 4 weeks. Monthly charge $9.99. You do the math. Getting the monthly "free credits" yeah right. You need to bug the to credit you, meanwhile they are running your credit card like clockwork. Only can cancel on phone M to F office hours. I had to ask 7 times to be canceled. Kept getting the sell job which I fell for last year when I called to cancel.

Run away form these scam artists. Oh BTW, if you want to contact them, you need to be a member.

I was deceived by Stamps.com Please, be cautious when using this company. I ordered a book of personalized stamps for $18.99, which is about $10 more than a regular book of stamps. I was pretty hesitant to buy them in the first place because of the price. After reviewing my credit card statement, I found out that I have been billed 2 months since, and that I inadvertently signed up for a regular service. The website was very deceiving, as it makes you sign up for the account just to order a book of stamps. The customer service is terrible, as I was unable to get my money back, and it was a lot of work just to cancel my account. Therefore, I ended up paying $48 for a book of stamps that should have cost $9. Don't use this "service."

When I received my bank statement, I realized I had been charged $17.99 for two months straight. I had ordered stamps, and I thought that was the charge that was deducted from my bank account. I remember bening on the wrong website, but I do not remember giving permission to deduct from my account for this service which I would never use, nor did I ever use it. I do all of my personal business online and pay my bills online, and use very little postage. I never received anything from them, not a letter, a welcoming gift, NOTHING! I called them immediately, and they closed my account without any additional charges, but "sorry about your luck" on the $17.99/$17.99. Call my bank they said. Yeah right. I can't believe USPS associates with this vendor. I am going to report this to the BBB, and shame on USPS. I will not use their services again. I am disabled and on a limited income, and all the hell I wanted to do was order stamps, because I had no way of getting to the Post Office. I will use this, and everyone I come in contact with, will know of this RIPOFF. How about doing a little goodness and start paying the people that are being ripped off with this business? SHAME ON YOU...

The Federal Government actually have these criminals listed as an 'approved vendor'. When the online USPS shipping capability is down, stamps.com is listed as an alternative source to buy postage. As a small business owner, we're dependent on USPS to send products to our customers. What they don't tell you is there's a $17.99 monthly charge that appears on your credit card (after a free 'trial period'), even if you never use their service. Think of this as a 'negative option' that record and book clubs use to send you books and records you'd never buy, if you don't send the 'decline' card back on the day you receive it. Does the Postmaster General's brother own stamps.com? I don't get it.
Avoid at all costs!

i NOTICED A MONTHLY CHARGE THAT HAS BEEN CHARGED TO MY aMERICAN eXPRESS CARD AND i CALLED sTAMPS.COM. iT TURNS OUT i HAVE BEEN BEING BILLED FOR 2 YEARS. tHEY SAID i HAD SIGNED UP ON AN INTERNET SURVEY. tHEIR RECORDS SHOWSD THAT i HAD NEVER LOGGED ONTO THE ACCOUNT. THE EMAIL ADDRESS THEY SAY THEY HAVE BEEN SENDING THE NOTICES TO HAS BEEN DEAD FOR A COUPLE OF YEARS AND WOULD RETURN A NOTICE OF SUCH IF USED. i WOULD ADVISE ANYONE TO BE CAREFUL WITH THE ONLINE SURVEYS. tO ME THIS PREDATORY SALES AND SHOWS THE INTEGRITY OF THE COMOPANIES DOING BUSINESS THIS WAY.

I was promised and signed up for a free 4 week trial plus $5 free postage by stamps.com on Aug. 9th. I received an email from stamps.com next day stating that I qualified for a free 4-week trial, free scale, plus $25 free postage if I stay beyond 4 weeks and signed up.

When I phoned to cancel before the 4 weeks was up, they told me that they could not access my accounts because their system was down. I asked them to cancel both accounts as soon as the system came back up and that I would not use their free postage. Instead of cancelling both accounts, they charged my credit card two separate monthly fees of $15.95 each. I never used the $5 free postage, believing that my accounts had been cancelled as requested. When I phoned to inquire this morning, they refused to remove both charges or, in the alternative, to give me the $25 free postage.

Beware of stamps.com. Their toll-free number is [protected].

I signed up for Stamps.com when I had a "great revelation" that there must be a way to print stamps from home instead of making a trip to the post office. I did not want to buy them in bulk either, since I rarely mail anything anymore.

So I Googled it and immediately discovered this seemingly wonderful service, called Stamps.com. I saw that it was an approved licensed vender of the USPS, I figured it was pretty legit, and signed up for an account right away.

Right from the beginning, the website gave this great glorifying rant about how this will save "gas-guzzling trip to the post office"! Oh wait! But there's a monthly service fee which will quickly negate the money saved in gas unless you were making 20+ trips to the post office per month?!?!? Who does that?! It's 110% deceiving!

You're to put in your credit card when you sign up, which makes since, so they can charge you when print a stamp. Okay fine. However, I HAPPENED to notice one day that $15.99 was being sucked out of my account every month for this "service" that, by the way, I haven't even used because it's too complicated!

And now it's Saturday and I can't cancel my account because I have to CALL them to do it. There's no "cancel" button like there would be in any reasonable account-based service. And of course they're not open on Saturday.

A few years ago I signed up for Stamps.Com in order to get postage on-line. I did not read the agreement carefully and never realized that there would be a monthly fee levied whether or not I used the service. Stupid on my part, but frankly that aspect of the service was not clearly noted. (The sign-up process was so difficult and complicate that I never new I had actually successfully completed it!)

For two and a half years I unknowingly paid $15/month for a service I never used. There is NO notice of annual renewal, which would have allowed me to cancel. There was NEVER a communication from the company reminding me that I was paying for a service I never used. I NEVER RECEIVED A STATEMENT OF ANY KIND. (The debit hit my account but my husband manages our finances and never thought to question me about the charge.) It came to my attention only when my credit card number changed and Stamps.com could no longer charge the monthly fee. Then the communication was endless and very clear!

WATCH OUT FOR THIS MISLEADING SERVICE THAT CAPITALIZES ON UNKNOWING CONSUMERS.

IT IS FAR EASIER AND MUCH LESS EXPENSIVE TO GO TO THE POST OFFICE.

Stamps.com conned me into taking a free, introductory membership. They may have mentioned a monthly charge that would begin at some point, with the option of canceling at any time. What they didn't say was that they would bill my credit card for a whole year ($200) up front! I called to complain; they said they had our phone conversation on tape and would call me back and prove that I hadn't been deceived. Well, the call never came. When I called back about it, they just said, "Too bad, there's nothing we can do for you."

I was ripped off by this company for $200 and never used the service. It wound up being a donation to them. Their customer service is terrible and anyone who does business with them is making a big mistake.

I HAD USED STAMPS .COM A FEW TIMES AND WHEN DONE I CLOSED ACCNT. NOW I GET A BILL FOR OVER $147. WHEN I CLOSED THERE WAS STILL MONEY IN ACCOUNT. I CALLED TODAY TO FIND OUT WHAT WAS GOING ON AND THEY SAID BECAUSE I DIDNT HAVE MY VERIFICATION NUMBER OF CLOSED ACCOUNT, WELL THIS IS 9 MONTHS LATER AND NO I CANT FIND IT BUT COMMOM SENSE TELLS YOU THAT MY RECORD SHOWS I CLOSED IT THE FIRST 2 TIMES AND IF YOU CHECK RECORDS I HADNT USED IT SINCE THE DATE I TOLD THEM I CLOSED IT. SO NOW I AM IN WHEELCHAIR DISABLED AND THEY ARE GOING TO RUIN WHAT LITTLE CREDIT I HAVE. STAY AWAY! THESE GUYS ARE ONE BIG CON GAME AND HOW DOESS $9.99 A MONTH FOR 9 MONTHS ADD UP TO $147.99 AND WHAT HAPPENED TO MONEY I LEFT IN ACCOUNT AND NEVER GOT BACK? STAY AWAY THEY ONLY WANT TO CHARGE YOUR CARDS WITHOUT AUTHORIZATION AND TAKE MONEY FROM PEOPLE WHO STRUGGLE. PAM H.

The same happened to me I was charged $20 USD monthly even though I never used the service, I only open an account but never ordered anything. When I called to cancel they charged me another 8 dollars cancellation fee. When a told them i never ordered anything they didn't care. So at the end I lost 50 dollars and never bought a stamp.
Somebody should get a lawyer and sue them

Aline Arroyo, Ladson, SC.

Same experience exactly. You must be able to open their software to be able to see your account and find out if you are still enrolled, yet if you cannot open their software at all (my experience) even to use the service, you do not have access to your account. Customer service wait times are extreme and they fall back on the "you should have read the fine print" to justify the continuous charging of monthly fees for absolutely no service rendered whatsoever. This company should be criminally investigated.

http://www.la.bbb.org/Business-Report/Stampscom-13131095

Check this out from the Better Business Bureau: I quote, "This company's trial offer is only free to the customer if the service is cancelled within the trial period. If the customer elects to keep the service, they are billed for the trial period. According to the company, credits for misprinted postage can only be applied to open accounts. "

My husband works third shift so we sleep during the day, I tried remembering to wake up for weeks to call and cancel even though since it is a trial they should call to make sure you wish to continue the membership before they continue billing you every month, yet this is not the case.

Stamps.com is a total rip-off! How can the US government approve them as a 'licensed vendor'? They are unscrupulous and misleading. After signing up for the 'trial period' because the USPS website was down and stamps.com was listed as an alternative, and never using the service, I receive a monthly bill for $17.99. After speaking to a customer service rep, I was told there was also a service available for $9.99 that they "don't advertise on the web." If they're going to charge a monthly fee, WTF don't they charge $9.99? Avoid these US Government approved SCAM ARTISTS!