ICU INC/JD RECOVERY
On 9/21/2010 Finance now, the Lien holder contacted JD Recovery to obtain information regarding prices and fees for repossession of a 2005 Buick Le Sabre from one, Lawrence Hogue. Upon request of Information, Finance Now was told the fee for Repossession was $350.00 and an additional fee of $62.00 would be applied if a key was not turned over with the vehicle. Finance Now was told to go to JD Recovery's website and print a hold harmless form. Upon reading the hold harmless it was discovered that an additional fee would be charged for skip tracing which was calculated by a percentage of the value of the collateral. A phone call was then made back to JD Recovery inquiring about the fee, upon questioning Finance Now was told that since there was a GPS location provided that No fee for Skip Tracing would be charged. On 9/22/10 JD Recovery did Inform Finance Now that the vehicle had been recovered at the given address, and an invoice would be sent over via fax. Upon receiving the fax on 9/22/10 at 2:30 pm the invoice total read as follows; REPOSSESSION: $350.00 LOCKOUT FEE: 90.00 (NOT PREVIOUSLY PROVIDED ON DAY OF INITIAL CONTACT) KEY FEE: $70.00 (WAS TOLD $62.00 ON DAY OF INITIAL CONTACT) SKIP TRACING $1, 067.00(TOLD WOULD NOT BE APPLIED BECAUSE GPS WAS PROVIDED ON INITIAL CONTACT DAY) FOR A TOTAL OF: $1, 582.00. A $1, 170.00 difference, from the original $412.00 Finance now was quoted on 9/21/2010, and also an amount that Finance Now did not authorize. Upon calling JD Recovery on 9/22/10 at approximately 2:45 pm Finance Now was told to call one, Rick Green at a provided telephone number at a company called ICU Inc. Upon talking to Mr. Green Finance Now was told that because we signed the hold harmless we were responsible to pay all fees. When it was explained to Mr. Green that there was no skip tracing done on the vehicle, and in fact there was proof on the fax that JD Recovery sent over that the vehicle was indeed picked up at the address that Finance Now had provided based upon our GPS locater in the vehicle, and that we would like proof of any and all skip tracing that was done on this vehicle before we would pay the fee's Mr. Green Stated that he did not have time to speak with us. Upon calling the San Bernardino police department, we were given the name of the actual company California Auto Recovery that had towed the vehicle to their facility at 206 S D Street San Bernardino, CA 92401, upon calling California Auto Recovery to find out if the vehicle was in fact there we were told even though we are the lien holder on the vehicle they would not tell us any information as instructed by JD Recovery. Upon calling JD Recovery back to follow up, no calls were answered and no messages have been returned regarding this matter. We believe that JD Recovery towed our vehicle and is now holding it illegally.