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Southern California Edison [SCE]
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1.2 133 Reviews

Southern California Edison [SCE] Complaints Summary

6 Resolved
126 Unresolved
Our verdict: If considering services from Southern California Edison [SCE] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Southern California Edison [SCE] reviews & complaints 133

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Southern California Edison [SCE] overcharging

Our average monthly bill runs anywhere from $70-180 depending on month, this month, we received a bill for $350, I called and they said that the bill was accurate due to high usage, I explained that our usage has actually decreased and yet our bill was double our highest bill. I'm furious, there is obviously some mismanagement of metering or something similar going on. Temperatures haven't been higher in my area and we use less lights now then ever to conserve.

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Southern California Edison [SCE] utilities

I've been living in my home for a year and a half. I've kept my bill up to date and when necessary I've asked for an extension and have been meeting my due dates. In April I received a bill in the amount of $3, 700 that is not my bill. I immediately contacted Edison to let them know that they have made a mistake on my bill. They asked me to provide proof that I did not live at this previous address. It said that this bill is from my last address which was not my address. My account number is [protected] I do not feel like I should be providing my information to the company. If I lived at this address and this is my bill please provide proof or take this off of my "current" bill. I am currently on unemployment and cannot afford to pay for something that is not mine. Especially something that is of this amount. I've kept up with my bill please remove this amount from my account. I keep asking the Customer Service Reps to remove this or send me to someone who can figure this out. All they have been doing is pushing my time to another date. This is not helpful I need this removed since it's not mine.

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Southern California Edison [SCE] overcharging and not letting disabled seniors make payments

My husband moved to his home in 1996 with his Mother. I moved in the home in 1998. They paid a deposit of $200 when they first moved in. They bill was in my husband's and mother-in-law's name. I ended up paying the bill online. Fast forward to the present. My husband had a Spinal Surgery which caused him to have a stroke. He then suffered brain damage and became partially paralyzed. Just before that our dog became paralyzed. I am now a disabled senior. Before my husband got sick and had to stop working, his Mother died. I read the SCE website and it states that if you have someone who is ill and cannot have electricity shutoff, then you should get Medical Baseline. Since the bill had to be in the name of the disabled person and my husband's medical does not go into effect till December 2016, I had my Doctor fill it out. SCE said I needed to have the bill in my name and not my deceased Mother-in-law. I explained to them she died in 2009 and I had the bill changed to me and my husband. They informed me it was only in her name. I was shocked, because I reported it in 2009 and have always paid online, so they went ahead and changed the bill to my husband's name, kept the Medical Baseline in my name, plus charged us $220 for a deposit, that was already paid. They told me if I did not pay the $220, then they would shutoff our electric. At the time we had zero money in our account, so our electric was shutoff for 5 days and we just went grocery shopping. I had a pay, net arrangement for $75 a month and we owed $289 on our bill. The next thing I know is that they took off the payment arrangement and all of a sudden our bill said we owed $1700. I asked how could that be possible and they replied that my Mother-in-Law owe $1100, so it carried over. I said that was our bill and my Mother-in-Law never paid it, I did. They would not listen. I was able to get help from a program that paid $1000 towards our bill. I then requested a payment arrangement and they refused, stating I needed to pay $589 by Sept. 7th 2016 or they will turn off our power. So much for Medical Baseline. We only have $50, so now they will turn off our electric and where we live it is over 100 degrees.

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Southern California Edison [SCE] cutting off the power without noticed

I moved in Jan/14/2013 in corona with new ownership. I started turn on the services with edison company and all of a sudden power shut down 2/14/2013 in the evening. My mom was stay alone in house and she fell down from steps and she was delivered to ER. Now she has fx of right arm. I called SCE and asked why power has been cut down without notice. They told me they tried to contace me different number that number unable to leave voice message. I told them that was not the number i given to them and asked why you didn't send me a email or mail at my house if the number was not able to. They also told me that was not their policy and I had to update recent phone number myself. Excuse me. I gave recent phone number and Edison have diffierent # that i didn't give to.
Finally I talked this issue with supervisor and she also told me that if I want to reconnect service right now I must pay over 1000 that previous owner owned Or I must send my driver license and SSN and Grant deeds then they will investgate within 48 hours. It doesnt completely make sense and insane process they provided for me. My mom was injury and fracture now because i cutting off the power without notice.

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dr. of electricity
, US
Mar 22, 2018 4:28 pm EDT

I am a senior citizen on a limited income, today we had a power outage and afterwards my air condition heater wont work. I called Southern California Edison, who told me not only that they don't handle this problem but could not come out to look at it.. Instead I was told I could file a claim online. I have paid my ridiculous bill always with Edison and have never been late. This time when a problem arose from Edison, I was told they don't handle this and not doing anything period. In my next life I will like to work for Edison where every answer to a problem Is no we don't do that. I would like to file a claim next month that I don't want to pay my bill, lets see how far that goes

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Southern California Edison [SCE] rebate on appliance purchase

Found offer for rebate for energy efficient appliances puchased in 2012. Took MY TIME to submit rebate request for Whirlpool Refirgerator Model #G16FDRXXY which was listed (July, 2012) as eligible for the bigger rebate ($75) because its annual Kwatt useage was less than 480. No rebate, no notification of why no rebate - only a telephone number to call where you get put on hold for an hour+. Phoney offer, don't waste your time. And for God's sake, don't purchase an appliance based on a supposed rebate from this utility. The model was subsequently removed from their list of eligible appliances - Nov 2012, when I rechecked.

So don't waste your time...They're just diddling ya.

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Southern California Edison [SCE] very ill trained customer service reps

I have been trying to rectify, with monthly friendly patient let them do what they can to correct the problem phone calls on a mistake THEY made for three months ... and today was the final straw.

I do not normally write scathing reviews, but today's that's what I'm writing.

In April my LEVEL PAY sum went up. I called to have it returned to its previous $65 level. I felt that that was a very reasonable request, given that my previous year of Level Pay program brought to me having an overpayment balance where I didn't have to pay further for 2+ months. That agent's reply to my request: basically, not a problem.

THAT's when the problem began.

Instead of adjusting the Level Pay sum (an action request that I've had done in years previous without a problem), I was REMOVED from that payment plan. So, the next month, May, I get a bill and the ENTIRE sum is due ..and of course I'm on auto-pay so I'm looking at that full sum getting pulled from my checking account. I call them/SCE in May to go over the situation and what can THEY do to fix this so I'm not having to pay that full sum as a result of THEIR error.

So they say they can do a one-time stop, and then x, y, and it'll get corrected. The stop-pay happened, I sent in the $65 payment. Now, for JUNE the bill comes and AGAIN the whole sum is written up as being due, and of course auto withdrawal. I call yet again, and get what I think (foolish I am) is someone who is hearing me and is doing his best to find a solution that will protect me from having that whole sum withdrawn.

I get his name, his ID #, he outlines what will happen. All seems good. Today, mid June ... checking account is emptied beyond empty. I am so freaking pissed off! I call them ... and basically all I freakin get is the agent and the supervisor repeating in circles what today's policy is. Gee, the policy that was outlined to me last week by this other agent sounded awfully correct and accurate, matter handled to me. And what was said to me the month prior had the some ring of honest accurate truth to it. Nope, we're going to have you think that, and the screw further with you. Today's agent and supervisor in no way acknowledged my words that THEY have a problem in the training and competency of their customer service account reps, that over three months that I have had to call and not have this fixed to where today, I have my bank account emptied.

I am just so livid. And anywhere that I can voice my opinion on the obvious incompetency of management in equipping the customer service agents to accurately handle problems I will go there. This is also a company that is just obviously way too big, that a problem THEY made that THEY cannot fix in 3 months. It'll just proceed on status quo and screw the customer. Oh, and they're not all that sorry about it.

If I could possibly go to another company, I absolutely would. Basically, don't believe anything they say about how a billing issue will be handled. Be ready for the worst outcome. That is the motto an SCE customer has to do business with by.

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Southern California Edison [SCE] smart meter and &opt out& program

The following is a written complaint I have also submitted directly to SCE:
“As per the recent "Smart Meter Opt Out" program announcement I have received in the mail, I am happy to see that you are being forced to comply with the wishes and rights of your customers, however; please respond with documentation regarding EXACTLY what is constituting the $10 per month penalty fee when I opt out of the program? Did you refund me $10 / month when I had the new meter installed and over the many months I have had it? Of Course Not. Have you reduced your rates since I have had the smart meter? Of Course Not. How, then are you justifying what amounts to an arbitrary rate increase?
I haven't any doubt this is simply a coercion method and attempt to penalize customers that wish to return to a system that allows us some modicum of control over our energy consumption. I would like to see what you have to say on your behalf.
I look forward to your response.”

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Southern California Edison [SCE] fraudulent returned check charge

I paid my electricity bill online, receiving no error messages during the process and a payment confirmation number at the end. Nearly 2 weeks later, I received an e-mail threatening disconnection. When I called SCE, I was told the payment had not gone through after all because of a typo - one incorrect digit - on my checking account number. Immediately I went back online and paid the bill in full. My next bill from SCE showed a $9.00 "Returned check charge" for this very minor typo, which is unreasonable, and unjustified because no check was returned or even involved. Further, typically, a mistyped checking account number will return some kind of error message by the online payment program, but none was received here, and the payment was fully confirmed. Thus, I thought everything was fine and had no way of even knowing about the typo, if there was such a typo at all.

BEWARE! I think SCE has devised another consumer rip-off scam here. By giving the false impression that my account was paid in full, then waiting 2 weeks to send me an E-MAIL notice (which had a completely vague subject line that didn't even hint that this was a disconnect notice), I think what they wanted was to disconnect my electricity to generate even higher reconnection fees. But, because I know SCE is full of dirty tricks, I went on and read that e-mail instead of ignoring it, and paid the bill before they got a chance to shut the power off. So all they could do was drum up a bogus "returned check charge, " which they refused to reverse, forcing me to waste time filing a complaint with the Public Utilities Commission. BE WARNED! SCE is unethical and guilty of a number of fraudulent consumer practices! This is just their latest scheme! DON'T PAY YOUR BILL ONLINE ANYMORE! SEND THEM A PHYSICAL CHECK!

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Scotchtape
Long beach, US
Mar 11, 2021 3:12 pm EST

I can verify they are doing the same thing to me 3/10/21

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1:43 am EDT
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Southern California Edison [SCE] erroneously shut off power

SCE shut off my power with no warning (no email, no text, no notice on the door except to put the notice on my door that my power was already shut off). The issue arose when another tenant in the apartment complex submitted my address as the address to turn on the service for. Instead of checking their internal database (which would have concluded that there was already a tenant with a current service contract), they changed the ownership to her name and when she didn't pay the deposit, they shut off my energy. There was no indication of this in my monthly email statements (the statements didn't show my name, it just showed how much I owed so I didn't know that a transfer of ownership occurred) and no calls to ask if I had moved or why there was a transfer of ownership.

The worst is instead of admitting that they were wrong for shutting off my power and working diligently to restore it (due to their mistake), they inconsiderately stated that it would take another half day to full day to restore my power and that it wasn't their fault. They were just doing what a "public utility company" is required to do: provide power to those that request it. That may be true, but I asked "shouldn't you have a system in place to prevent situations like this, whether accidental via typo, etc or intentionally (i.e. a prank). All it would take is for the new account manager to check the system to see if there is a current account already set for that address. If there is, then the employee would call the person to verify the transfer of account before shutting down the current residents power. SCE refused to accept that sound advice and improve their business practice and said that this occurs rarely and until enough customers complain about it, it's too cumbersome to add that additional 5 minutes of work to their employees.

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Southern California Edison [SCE] - l

I signed up for level pay plan program in January 2011 to pay $120 each month, and noticed on Feb bill statement that my "actual usage" reading was $347. I have lived in the home for 3 years and never had a bill over $160 for 1 month. With the Level Pay Plan you pay the same amount each month then any remaining balance is due at the end of the year. It...

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Southern California Edison [SCE] over charging

I moved into an apartment building in September of 2010. I live alone. Work 2 jobs so I'm rarely home. My first couple of bills were in the low $100 range and I didn't think much of it, I used to rent a room from a buddy in his house so I had no idea what electricity would cost (I was lucky, I know!). My bills progressively increased, as I continued to try and use less and less electricity in my home. My thermostat now lives at 72 degrees when it's on, which is only when I'm home at night (sleeping). I don't use the stove (don't cook), I prefer the dark so lights are only on for a minute when I need to find something, I don't use the dish washer (because I thought it was adding to the bill). The only thing that's constantly drawing power in my apt. is my refrigerator (energy efficient), and my internet modem, oh and my alarm clock. As of last month, my bill reached $240. I'll remind you, I'm a single person that's home 2 hours tops (while I'm awake), who uses nothing but my tv for maybe an hour a day (which is an energy saving tv plugged into an energy efficient plug). I noticed that my bill almost doubled when someone moved into the apartment next to me, yet SCE refuses to send someone to check my meter for any type of cross between the apartments. I've been calling SCE for 4 months now trying to clarify that I continue to use less power, as I move back into the stone age using fewer and fewer appliances, yet my bill continues to go up. I've given up using my thermostat/heat now, leaving it off as a test to see if my bill escalates even further this month. One customer service rep advised me to "wake up @ night to turn off my thermostat in order to save on power usage". You've got to be kidding me.

Just to reiterate, I'm a single person, home 2 hours a day while I'm awake, don't use the stove/dishwasher/lights, only use thermostat which is set at 72 at night while I'm sleeping, turn ALL lights off unless I'm looking for something, OH and use my computer for maybe a total of an hour a week (which is also on an energy efficient plug). Am I doing something wrong?

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Equate Null
, US
Sep 04, 2021 8:55 am EDT

The world is run by criminals wearing suits and a false smile...

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Equate Null
, US
Sep 04, 2021 8:42 am EDT

It seems to me that the world is run by criminals wearing suits whom own politicians along with people wearing guns and badges... So if you protest loudly, as an individual, they will either injure or end you …

This will require large groups of protesters to accomplish anything, if people can pull themselves away from the hypo-idiot box (TV) and sitcoms long enough, see the world as it really is and finally realize that Rome is burning.

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caroline fox
apple valley, US
May 18, 2015 7:02 am EDT

They refused to send someone out to look at the meter or suggest thigs to do to see what the problem could be with my bill going sky high all of the sudden. Turns out my neighbors had a jumper wire from my box to theirs. Im no electrician but when my bill triples after being $40-$50 a month for 3 years in. Which I diligently paid, something is wrong. I was also getting shocked getting in my jaccuzzi, the neighbor kept burning up fuse boxes and for a year I scrimped and starved to pay the bills and now they want a $275 deposit! I made police reportts and everything. If they would've sent someone to check back when I complained, the bill wouldn't gotten so high that its drowning me. Not to mention safety issues. I feel they should be partially responsible bit they take no responsibility. They say its a civil matter between the neighbor and I. You can't even walk into an office and talk to a person anymore. To top it off, they have a monopoly on electricity service, where else can you go for service? Im starving, disgusted and about to lose everything as I am on a fixed income. I filed complaints with them as well as the puc, what else can I do? Its legal extortion!

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Southern California Edison [SCE] - overcharging/fraudulent charges

We moved into this apartment in October of 2009. Our average electric bill ranges from $100-$125/month. We received our September 2010 bill and it was over $300. I called and they said there was an unpaid bill from August & September 2009. That was from the previous tenant. we didn't live there then. SCE said the burden of proof lies with us and that a...

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Southern California Edison [SCE] electric service

I live at the address above. It belongs to my dad. He does not live there. He rents out rooms. one of the former renters that moved in june or july 2006 was paying the electrioc bill as part of her rent. The electric bill was put into her name and she paid the bill for 2 years(july2006-july2008) until she moved out suddenly. Shortly after, the edison co wants to check the meter and they ask for Brooke Smith(.the one responsible for the electric bill), My xhusband who was liveing here at that time, told them she moved a month ago. The investigator said we should change the billing to my husbands name since brooke no longer lived here. Ater checking the meter he informed us that it had been tampered with and he was going to take it and would bring a new one back in two weeks. So he disconnected our electric service and retuned in two weeks with a new one and said it would cost us 250 dollars for the new meter and to pay the remaining balance on the x tenent Brooke Smith which was 165.00. So my husband paid it and I have the receipts to prove it. So they connect our service and change the billing to fred ross with a new account. We pay the bill the first month and a week later we get a bill from southern cal. edison/revenue department saying we owe approx 5000.00 dollars for unauthorized use during the billing period of july 2006 thru july 2008. We explained to them I was not aware that someone had tampered with the meter and was not aware the bill was only approx. 50.00 per month instead of its usual 160.00-180.00/pm. We were not aware of what was going on with the billing or the tampered meter. The edison co/revenue dept. said fred ross is now responsible to pay that balance because everyone in the house did benefit from it.
We have been living off a generator and candlelight ever since around jan 2009. going on two years. Not only is it expensive 2 gallons of gas a day/30 days a month, well you can figure tt out! And the noise! Our neighbors are not too happy either! And not to mention all the fumes from the generator and breathing the soot from the candles at night time, With my health problems is not good for my lungs, for anyones lungs. Not only an exspense and health issue but a fire/safety hazard also.
During this time we have had a couple of renters try to hook up the electric service with an account in their name and so colif edison/revenue dept. says we cant have any electric service here until fred ross pays the balance of 5000.00 which isnt even his debt to begin with.
I made. a complaint to the public utilities and explained to them about our service and they said they would get back with me after contacting the edison co. When they did contact me by mail they said the so.calif.edison/revenue dept did an investigation and said the same peolple were still living here and we all benefited from it, therefore responsible to pay the 5, 000 dollars. And they are within their limits charging us 5000 dollars
I find this so unfair and impossible to ever have our service restored. I am living off a government program called GR - general relief with the department of public social services. DPSS. and barely making it. Believe me, if I had five thousand dollars I would just pay it because it is such an inconvienance living like this. I wish there was some other alternative but unfortunately southern california is the only electric service.
I feel we have suffered enough and isnt there any way to come up with some kind of a comprimise or agreement of some sort that could benefit everyone. I dont mind paying something on the past bill but I dont feel responsible for the full amount. And I honestly did not know there was a problem with the meter. I wish they would have let us know when the problem with the meter first started. instead of 2 years later with unauthorized use for two years/ equalling five thousand dollars, making it impossible to pay that amount.
Can you please look into this for us and get back with us as soon as possible. I just dont feel we are responsible for someone else bill. But we need electric service. Those were just a few of the problems i mentioned above when forced to live with a generator. I just want to return to a normal lifestyle. There are so many other issues to deal with. It would be a big relief to settle this issue. I would appreciate it so much. thank you very much.

kim ross

fred ross

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Larr Donaldson
Canyon Country, US
Mar 15, 2014 9:44 am EDT
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Ever since the new "digital" meter was installed, my power usage tripled over time. My neighbor has the same set up, but uses only 272kwh where my usage was 726kwh a month! My bill went from $75 a month to $150 a month! I wanted them to come out and do a load test, (Put a known load on the line and see what the meter reads, but this did not happen). Go on record as an electrical engineer who restores RF tube amplifiers, so I know about electronics. So SCE comes out with this little hand held tester, runs it through and says all is OK. I ask to see the current calibration of SCE tester, but they do not. How can they be sure of the results? So my next bill comes with same $150. I get pissed, and purchase a digital kwa meter. Factory calibrated. So I start by isolating each circuit in my house so I can see if any items in my house are energy hogs or ? The new kwa meter showed the SCE meter reading THREE TIMES HIGHER than my calibrated meter! For example, my garbage disposal pulled .034kw on my meter during operation. The SCE meter was recording .257kw for the garbage disposal. Now this raises many more questions, as why there tester did not catch the obvious defect! They will now be installing an old analog meter, (At my cost). Still cannot get SCE to come out and see my test.

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dale krawchuk
Corona, US
Mar 09, 2011 6:36 pm EST

I have a vm phone also

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dale krawchuk
Corona, US
Mar 09, 2011 6:35 pm EST

I have a virgin mobile phone and I have been having a hard time trying to downloads games. They are liars . I already made a complaint to the fcc on them now I want to make a complaint with your company. Miss dale krawchuk [protected]

Southern California Edison [SCE] In-depth Review

Company Overview:

Southern California Edison (SCE) is a leading electric utility company serving Southern California. With a rich history dating back to 1886, SCE has been providing reliable electricity to millions of customers for over a century. The company's mission is to safely deliver clean, reliable, and affordable energy to its customers while maintaining a strong commitment to environmental stewardship. SCE's service area covers a vast region, including Los Angeles, Orange, Riverside, San Bernardino, and Ventura counties.

Services and Products:

SCE offers a wide range of services and products to meet the diverse energy needs of its customers. The company is responsible for the generation and distribution of electricity throughout its service area. SCE is also at the forefront of renewable energy initiatives, with a strong focus on solar and wind power. In addition, SCE provides various energy efficiency and conservation programs to help customers reduce their energy consumption and lower their carbon footprint.

Customer Service:

SCE prides itself on its accessibility and responsiveness to customer needs. Customers can reach out to SCE's customer service team through multiple communication channels, including phone, email, and online chat. The company offers flexible billing and payment options, ensuring convenience for its customers. In the event of a complaint, SCE has a well-defined resolution process in place to address customer concerns. Customer satisfaction ratings and feedback reflect the company's commitment to delivering excellent service.

Pricing and Billing:

SCE maintains a transparent pricing structure, providing customers with clear information about tariff rates and plans. Billing accuracy and clarity are top priorities for the company, ensuring that customers understand their energy usage and charges. SCE offers various payment options and flexibility to accommodate different customer preferences. Additionally, the company provides discounts and incentives to encourage energy conservation and reward loyal customers.

Reliability and Outage Management:

SCE is dedicated to providing a reliable electricity supply to its customers. The company continuously invests in infrastructure and maintenance to minimize the frequency and duration of outages. In the event of an outage, SCE promptly notifies customers and provides regular updates on the restoration process. The company's emergency response and restoration efforts are commendable, ensuring minimal disruption to customers' daily lives. Customer support during outages is readily available to address any concerns or inquiries.

Environmental Impact:

SCE is committed to environmental sustainability and reducing its carbon footprint. The company actively promotes renewable energy generation and usage, with a significant focus on solar and wind power. SCE also implements greenhouse gas emissions reduction initiatives to combat climate change. Energy conservation and efficiency programs are in place to help customers reduce their energy consumption and contribute to a greener future. SCE's efforts have been recognized through various environmental awards and certifications.

Community Engagement:

SCE takes its corporate social responsibility seriously and actively engages with the community. The company has established numerous outreach programs to support local organizations and initiatives. SCE's educational initiatives and scholarships contribute to the development of future leaders in the energy industry. The company's contributions to the local economy are substantial, creating jobs and fostering economic growth in the communities it serves.

Technology and Innovation:

SCE embraces advanced technologies in its operations to enhance efficiency and reliability. The company is at the forefront of smart grid and grid modernization efforts, integrating renewable energy sources seamlessly into the power grid. SCE's research and development initiatives drive innovation in the energy sector, ensuring a sustainable and resilient energy future. Collaboration with technology partners further strengthens SCE's ability to deliver cutting-edge solutions to its customers.

Regulatory Compliance:

SCE adheres to industry regulations and standards to ensure the safety and reliability of its operations. The company maintains robust safety measures and protocols to protect both its employees and customers. SCE is transparent in its regulatory filings, providing stakeholders with visibility into its operations. The company is committed to environmental regulations, actively working to minimize its environmental impact. Public safety awareness campaigns further demonstrate SCE's dedication to the well-being of the communities it serves.

Overall Reputation and Reviews:

SCE enjoys a strong reputation in the industry, known for its commitment to delivering clean, reliable, and affordable energy. Customers and industry experts consistently rate SCE highly for its service quality and reliability. The company has received numerous awards and recognition for its environmental initiatives and community engagement efforts. When compared to its competitors, SCE stands out for its trustworthiness and credibility. The company's long-standing presence in the industry and positive customer feedback contribute to its excellent reputation.

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Contact Southern California Edison [SCE] customer service

Phone numbers

+1 (800) 655-4555 +1 (800) 611-1911 More phone numbers

Website

www.sce.com

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