Menu
Sony Customer Service Phone, Email, Contacts

Sony
reviews & complaints

www.sony.net
www.sony.net

Learn how the rating is calculated

2.6 533 Reviews

Sony Complaints Summary

221 Resolved
312 Unresolved
Our verdict: Dealing with Sony, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Sony has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Sony. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Sony reviews & complaints 533

Sort by:

Newest Sony reviews & complaints

ComplaintsBoard
W
1:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony 2 sim card slot

hello, last month i ordered a sony ericsson phone from www.onthesource.com,
the price is very attractive, only US$100.00, and it may take more than US$250.00 from our local stores. When i received it, it is in good working, but i searched sony ericsson c901 from official sites, it only supports 1 sim card, but the phone i received from www.onthesource.com has 2 SIM card slots, and when i put 2 sim cards, they both work at the same time, so i want to complain with them to sell me a fake item!

Read full review of Sony
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
3:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sony Low Quality Product

On 28 Oct 2008, I have purchased a Sony Ericsson W910i model mobile phone from my hard earned money purely based on the high standards and consumer ethics owned by the company. The next day itself, i felt myself cheated becuase of the poor performance of the W910i set i have purchased. Within the next two months, i was left with no other option than to approch the nearest soni ericssson service centre (i.e., Cell Net, L-1, Mahavir Enclave, Palam Dabri Road, Opposite Siv Vani Model School, New Delhi) as my mobile got hanged and the memory card was damaged without any fault of myself. I got my mobile repaired on the same day.

On a horrific note, things are not settled yet. The phone became a constant problem due to its pathetic performance and as a customer who has paid a handsome amount (i.e., Rs. 13, 699/-) on purchase has left with a broken heart.

On 02 April 2010, my handset was switched off automatically and and the condition carried on. The next day, i have again approached the nearest soni ericssson service centre (i.e., Cell Net, L-1, Mahavir Enclave, Palam Dabri Road, Opposite Siv Vani Model School, New Delhi) and this time the receptionist has told me that this is not the authorised service centre for sony ericsson mobiles in contradiction to what is displayed on the hoarding placed outside. However, they attended my complaint and finally informed me that it will cost another substantial amount of Rs. 4000/- to get it repaired.

I was not that excited to spend that much amount on a product which went against the so called 'REPUTATION' and 'CONSUMER ETHICS' of Sony Ericsson and left me in absolute mental agony and an absolute feeling of being cheated.

So much of money has been spent on your product and your company has never stood up to the expectation of the customer. I have not even used the mobile handset for complete two years. The complaint may seem to be a far cry in the jungle for the well settled kingdom of Sony Ericsson. What else a customer can do?

If possible, kindly replace the set with another one. I am ready to accpet a low cost one also. Kindly do the needful. The description of the product is as given below.

Sony Ericsson W910i
IMEI : [protected]
FCC ID : PY7A3052021 IC:41708-A3052021

Kindly instruct me on the procedure to be adopted to get the mobile replaced. My E-mail ID is given below
[protected]@yahoo.com

Read full review of Sony
Hide full review
ComplaintsBoard
E
12:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony Bad Product

I sent my sony ericsson Satio in for repairs twice for the same problem (phone doeas not read the micro SD card) i can't take pictures or videos. the RMA # are [protected] and [protected]. one was submited 1 December 2009 and the other one was 21 February 2010. I need them to fix, get me a new one, or refund my money.

Read full review of Sony and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
ravi123
, IN
Dec 21, 2009 7:25 am EST

i have lost mobile while driving in the car, the mobile was kept in front near steering

J
J
Jhana
, AE
Apr 17, 2010 7:55 am EDT

Eloy, we have the same problem. My Sony Ericsson Satio cant read the micro sd card. though i can take photos but it is not saving on the photo album, and sometimes some feature is not working properly (like hanging) what should we do?.. i bought this phone 2 weeks back. :(

ComplaintsBoard
T
1:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony Sony India Ruthless Pricing for Repair - People of India Beware before buying sony products

Would someone pay service / repair charge of Rs.4500 for a Rs.6900 product after 2 yrs of purchase/depreciation and that too from a so called good brand SONY for a sparingly used product? Sony is the worst and they DONOT care for the customers. Sony Electronics are USE AND THROW TYPES.. DONOT RELY ON SONY PRODUCTS IN INDIA.. THEY ARE THE WORST...

They say They import the items for sale, but does the CUSTOMER Has to pay the price for Sony's marketing strategy.. so DONOT get driven by the SONY brand name in India. I will never recommend any Sony products for India customers.

Here is my story and there is no ultimate response from Sony now. Mr. Subhashis is turning to be unheard and there is no escalation mechanism. I will for sure take this whatever heights I could and ensure everyone in India know about sony service pricing strategy and think twice before buying any Sony product. Here is my story... and the email written to Mr. Shubhashis and waiting for reply after couple of reminders in the last 10 days...

From: T, Prakash Babu
Sent: Tuesday, March 23, 2010 9:19 AM
To: 'subhashis.[protected]@ap.sony.com'
Subject: Would Sony India Hear my Voice? or Should I sue Sony India for Wrong information? RE: 'SonyIndia=[protected]'Regarding Job Sheet: 10909 - Micro HiFi system functional failure and expensive repair cost.

Dear Mr. Subhashis,

Would my concern be addressed by Sony India? I would like to know at least if my mail reached you, and if you are the right person to be contacted, because this email id has been provided to me by Sony Customer Care or Support Division and wanted to know if it genuine or fake email id. I haven’t got any responses so far. If it is fake and if I am not going to get any responses from this ID, I am planning to sue Sony India for providing a Customer with a wrong information.

Thanks,
Prakash

________________________________________
From: T, Prakash Babu
Sent: Wednesday, March 17, 2010 10:41 AM
To: 'subhashis.[protected]@ap.sony.com'
Cc: 'subhashis.[protected]@ap.sony.com'
Subject: RE: 'SonyIndia=[protected]'Regarding Job Sheet: 10909 - Micro HiFi system functional failure and expensive repair cost.
Importance: High
Dear Mr. Subhashis Bagshi,

I am Prakash, Sony was one of my favorite brand until off late I realized it NOT worth it., wherever I see a sony hoarding or a Sony outlet, I feel it’s a 0% customer friendly brand. And in India you damage the brand name by providing the worst customer support..

It took 6-7 times calling, of 5-10 minutes each to reach Mrs. Sharon Maria with regards to my issue. Since no one understood the problem. And Mrs. Sharon promised to call back and never did; finally I have to call here twice or thrice to reach her.

Alright getting back to the problem:

I bought a Sony micro-hi-fi system in Feb 2007 and it stopped playing the CD. The unit is very sparingly used by my parents. I gifted them a sony hi-fi because I thought its durable then any other brand, BUT any other brands are working fine which is much cheaper than sony.

Now the cost of repair was quoted as Rs.4242, but orally at the service center it was mentioned as 4700 odd first.
The cost of system is 6900, do you think any customer would like to spend 80% of money for repairing a unit after its depreciation? What is the justice given to the customers? After further talks I was given a quote of 3215.25 again that is 50% cost of the unit. I cannot afford more than Rs.500 for this unit.

I had a doubt on the Madurai Service center about its quote, quality of service, trust and reliability, so thought would give it in Bangalore, but the review shows Bangalore service center’s are worst than Madurai.

Please let me know what best you could do on my micro-hi-fi system, I cannot afford the price you have quoted.

So feel free to suggest should I throw away the system since your repair cost is too much and unreasonable? Or should all the customers of sony be aware of your post sales service so that they take the call on taking up the risk of buying sony products?

If you could NOT help me, please pass on the Sony India Head contact details, I will talk to him/her directly.

I know you may not like to talk to me, but if you feel, then here is my number
Thanks,

Read full review of Sony
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
8:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony Never buy from them

I took my Sony Laptop in for repair on 02/01/10 and was charged a $99.99 "diagnostic" charge which was to be refunded/credited if repairs were authorized. The repairs to the tune of $726.39 were authorized and turned out to include the replacement of a motherbord which did not resolve the problem later determined to be a video card. I keep getting a run around about the $99.99 refund/credit after calling Sony repair customer service at [protected] and speaking several different times with a Paul, Jacob, and Kathy. I would never allow Sony to repair anything for me again and probably would never purchase a Sony product again.

Read full review of Sony
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
6:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony Sony will not refund, nor repair my laptop

I got a Vaio laptop for Christmas that never did work right. After a few minutes to a few hours the vaio would BSoD & not be able to turn back on until after it cooled down. After some inspection I found that the battery is about 1/16 of an inch from fitting snug. Every time the PC would be moved or touched on the bottom (near the battery) it would shut off. Sony says this is normal! And they refuse to refund my almost one thousand dollars spent on a computer that fits together as poorly as if a 2 year old had assembled it.

Read full review of Sony and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
T
T
tony murphy
dartford, GB
Jun 10, 2011 12:40 pm EDT

i bought a vaio laptop for my son just over 3 year ago a month ago it died. looking on many web sites it turns out that their made a bad graphic chip and design from the start and will repair the problem by charging the mother board. great i think their pick it up and do this free out of warranty too (unless it is due to another part)but to my laptop two bits haven't work for the last two years / a wireless switch and use port both of which dont stop or kill the board/ sony say that they will not repair their fault due to this. i say repair your fault and give me back mine cause your is the one that needs sorting. its still at sony repairs their want £322 to change the m/b

N
N
New Sony Hater
Moultrie, US
Nov 16, 2010 10:32 pm EST

I do NOT recommend Sony computers. Since June, we have purchased 4 at the hospital where I work. One has a hardware problem. I called tech support 2 weeks ago. After literally HOURS on the phone between then and now, all they'll do is say they're sending a part. They refuse to tell me WHICH part or tell me a timeframe. AND they refuse to let me talk to a supervisor. Caveat emptor, indeed.

M
M
martigal
Hastings,, US
Mar 19, 2010 5:08 pm EDT

I HAVE A DESK TOP sONY vAIO Computer
It worked for a year and I loved it. 13th month, it blacked out as I was using it ., never to go on again.
No one can open it to check it and no one knows how to work on it. Best buy had me send for a plug -$89.
Which did nothing. They would not be responsible. ALL i WANTED WAS TO GET IT FIXED . tHEY SAID IT WOULD COST MORE THAN i PAID FOR THE COMPUTER. ($1000.00) and $85 TO SEND IT IN. (NOT REFUNDABLE)
Disgusting company, dishonest.
NO more Sony Vaio or Best Buy for me. EVER !
Marti -- Hastings, Ne . u.S.A.

ComplaintsBoard
W
10:24 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony Defective

I unknowingly purchased a defective Sony Grand Wega television in January of 2005 for approximately $3, 000 dollars. This is one of the now-infamous LCD rear projection televisions manufactured by Sony in 2004 and 2005 with defective optical blocks that fail after approximately 3-4 years. This particular model of television has a long history of failures and proven latent defects. It has been the subject of numerous complaints and more recently, both small claims and civil law suits. Numerous web sites and bulletin boards with thousands of complaints have arisen over the past year and can be easily found by simply searching the words - Sony Grand Wega - and - optical block-. My television began to fail in June 2009 and is now nearly unwatchable. Supporting photos can be provided upon request. Three certified letters were sent to Sony, along with photos of my television. I also informed Sony of my request for either: 1) the repair of my television, 2) compensation equal to the cost of repair (approximately $1, 200), or 3) replacement of the defective television. Sony rejected each option, offering only to sell me another television at a reduced price. I attempted to resolve this matter by agreeing to purchase a replacement television from Sony on the condition that it could be provided with an extended warranty. Sony refused. Most recently, they manufactured a phony offer of a television with an included extended warranty, while increasing the price of their original offer to offset the cost of the warranty (essentially selling me a television that included an extended warranty, but making me pay additional money for it). It is also worth noting that Sony has made no attempt to either repair or compensate for the repair of my existing television, indicating that they have no reliable fix for it and that it does in fact have a latent defect that cannot be effectively repaired. Sony has not made any reasonable attempt at compensation or settlement in this matter. Their only response has been to attempt to sell their customers another television. They apparently will not, however, stand behind the quality of their replacement product for more than one-year, making their affected customers again vulnerable to another catastrophic failure when their limited warranty expires. Sonys apparent strategy is to weather the storm and hope that only a small number of customers will pursue a legal settlement, which may be less expense than offering a fair settlement to all of the customers who purchased these defective televisions. I therefore declined to risk spending any additional money on a Sony product and have been advised to file a formal complaint against Sony for the sale of a $3, 000 television with a latent defect that could not have been identified during the normal warranty period.

Read full review of Sony and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
ltodd
Austin, US
Jan 31, 2011 10:35 pm EST

We are having the same issue with our Sony KDF-E50A10 Grand Wega purchased 12/3/05 for $2300. We have contacted Sony with our complaint and have received no response. We would love to be part of a class action suit.

J
J
jolting joe doe
Bradenton, US
Apr 05, 2010 9:29 pm EDT

Will:

I am extremely dissatisfied with Sony.They knowingly manufactured defective TVs for several years. There is ample evidence which clearly documents that Sony execs knew of the "Optical Block" problem for a very long time but refused to address it with remedial action of any kind. There are class action law suits against Sony for this very problem in courts right now. Within the body of the complaint filed by the attorneys are statements from former employees indicating that Sony knew about the problems for a very long time and continued manufacturing these defectdive TVs.

I am trying to find as many dissatisfied Grand Wega owners who can document their opticalblock problems. I believe there are several reputable law firms out there who will take on Sony on our behalf. I believe Sony should be held liable for the repair or replacement of all of our TVs. Their business practices, at minimum, are grossly neglegant if not crimnally liable.

ComplaintsBoard
R
12:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony watch does not work with mobile

i have bought a Sony Ericsson Satio u1i and they said that there is an offer a free MBW 2oo Sony watch and when i try to use it with the phone it did not work with it and when i return back to the company they refuse to replace it and say that i have to give it to warranty repair and i did so and it has been there for a month now and nothing happen and when i complain to Sony Ericsson customer service they reply that this kind of mobile is not compatible with the watch although it was offered with it for free as they claimed
also they cheated me as they sell this mobile for me claiming that its the original one with internal memory 128 MB which i found later to be 77 MB and is made in china not in japan

Read full review of Sony and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
RODRIGUEZ Fabien
, FR
Mar 10, 2010 8:18 pm EST

sinowatches.com kindly advise you to pay by paypal because there are so many scam site and scam sellers out there on the internet. Watch sinowatches.com review of watches on youtube.

ComplaintsBoard
P
12:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony LEFT CHANNEL NOT WORKING

I bought a sony I POD WALKMAN NWZ-W202 in the month of September 2009 from our local shopkeeper M/s. Jaggi Electrical & Contractors, Rawatbhata (copy of invoice enclosed). After exactly a five months, the left channel of Walkman stops functioning. When i tried to log a complain, to the shopkeeper he asked me to provide warranty card, which was also submitted to him during the month of January 2010, but the same was not found by him. As the walkman was deposited to shopkeeper for repair/replace, besides he returned back to us by saying that Warranty card is missing.
You are requested to direct your shopkeepr / distributor located at Kota (Rajasthan), India to repair/replace my walkman at the earliest possible - Pritam Singh, Rawatbhata +[protected] [protected]@rediffmail.com

Read full review of Sony
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
10:53 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony Cheating by an Executive

Sir,
Recently I bought A Sony PSP(Sr. No. 1049142) from Sony Center Wright Town, Madan Mahal Station Road. Jabalpur. And I was facing problems regarding conversion of files so I contacted sony Toll-free, but the problem persisted. Then I contacted Sony Exclusive Sadar Cantt. Jabalpur. And I met an executive named Amit who promised me for the solution charging 350 Rs. But afterwards the result came i.e. Cheating and Abusive language.

So Sir I have never been thought that I ll face any such kind problem in the exclusive.

Yours faithfully
Dr. Akashdeep Singh Bal
100 Ashok Nagar, Adhartal,
Jabalpur (M.P), India

Read full review of Sony
Update by Dr. Akashdeep Singh Bal
Mar 01, 2010 10:55 am EST

Its a keen matter and should be solved.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
1:45 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony HDMI Port faulty

My first Sony LCD TV is a defect product.
I have bought a set of Sony latest LCD TV Model KLV-40S550 on the spot with 4 x HDMI Port faulty.
I was told to have a "Free repair/replacement of parts" under warranty but is not entitle for a replacement.
It is really ridiculous to force me to accept a defect LCD TV which cost me $2999 in malaysia ringgit.

Read full review of Sony
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
6:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony CD

THIS IS MR SOUMIK CHAKRABARTI RESIDING IN NEW DELHI. I PURCHASE A SONY MUSIC SYSTEM MODEL MHC-RV55/Q. MY MUSIC SYSTEM IS CREATING PROBLEM FROM THE FIRST. I BOUGHT THIS ON 15TH JAN 2005. IT HAS BEEN REPAIRED SEVERAL TIMES DUE TO ITS CD LENSE PROBLEM, TAPE, PANEL ETC. MY MACHINE IS NOW AGAIN HAVING PROBLEM IN THE CD . CD TRAY IS NOT OPENING AND TAPE IS NOT PLAYING PROPERLY. THIS IS THE 6TH TIMES I AM SENDING IT 4 REPAIRING.
THIS IS SHAMELESS FOR SONY INDIA. HOW COME THE PROBLEM IS ARRISING REPEATEDLY. IF THE MACHINE IS HAVING FAULT FROM THE MANUFACTURE DAY IT IS YOUR DUTY TO REPLACE. I HAVE COMPLAIN LAST TIME ALSO BUT I DIDNT GET ANY RESULT.
SONY IS A BRAND NAME AND I AM ALSO USING LOT OF APPLIANCES FROM LONG BACK. SO, IT IS HIGH TIME YOU SHOULD LOOK INTO THIS MATTER.
O33-[protected]/ [protected]

Read full review of Sony and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
talli12345
, IN
Oct 25, 2010 8:56 am EDT

Ya saumik sony rv-55 was the worst experience as far as the system is soncerned. no matter the speaker sounds excellantly but the system is the pain.
i have got hte lense changed within the warranty period. this was the mistake i made for having patience i should hav send the system a a gift pack to sony india to keep it their office so that they would relaise their mistake again and again. after the warranty period again same problem so got it change from authorized service centre spending 2500Rs. it worket for 2mnth or so and then same. noe got it changed from local mechanic after spending much on it. even that failed. many times i thought of sending it bach to the company.the speakers are excellant but of no use as the system is crashed. hence forth i dond believe in sony for their music system.

S
S
sonyindia
, IN
May 12, 2010 4:53 am EDT

Dear Sir,

Greetings from Sony India Team.

Request you to contact our Customer Care Center [protected] (Toll free) for assistance.

Warm Regards
Sony India Team

ComplaintsBoard
J
5:16 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony POOR SERVICE

I have a Sony KDL52W4100 LCD TV, it is 18mth's old and the screen is burnt out . Sony service rep. checked it out and said the screen is burnt out, I asked is this normal to have the screen burn out ? His answer was no you got a LEMON ! Now the fun begins called Sony to get it repaired they said I was not under warranty.Itold them I had the 24mth extended warranty, they denied that I had the warranty . It's a good thing I had my bill's handy to prove that I did have the warranty. They said we will get to you in 24hrs, That was the first call, next call to service line they play like they don't know anything about it! The answer is we will get back to you in 24hrs. Still have not heard from them . Made a complaint to the BBB. Don't know what good that's going to do, It would seem that Sony just Don't give a CRAP about us the consumer.

Read full review of Sony and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Nighthawk
Nighthawk
Pensacola, US
Feb 24, 2010 7:22 pm EST

This Sony KDL52W4100 used a 1yr old overstocked screen they purchased from Funi Corp of China. Then sold it by the Sony name for list at $2999.00. never buy the Name buy the product do your research and you won't get burnt.

ComplaintsBoard
K
3:02 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony fraud

i sent 2260$ to Yunyan Guiyang Builded Leaf Economic Trade Co., Ltd but they havent replied to my email nor have they sent any goods.
can you please tell me how can i get my money back?
the recievers name was Bi Can Yang money was sent throught western union on the 18th of february mtcn [protected]

please tell me what can i do to report this to the chinese police.

best wishes,
khalifa al amri

this was the last email i got:

Hello:
Sony Bravia XBR KDL-70XBR7 70-Inch LCD HDTV $680/pcs 2 $1360
SONY BRAVIA XBR Series KDL-52XBR9 52-Inch 1080p $510
SONY BRAVIA V-Series KDL-40V5100 40-Inch 1080p $390
total: $2260
free shipping + drop ship

dear friend, we use western union payment, so we can arrange shipment at once, only 3-4 days to arrive.

Western Union:
first name: Bi can
last name: Yang
city: Guiyang
province: Guizhou
country : china
zip code: 550004

Pls make payment asap. because i have prepared the goods and have contacted the express company, so we can ship the goods at once.

After payment pls send me the MTCN number,

Thank you.
Alice

Read full review of Sony and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
APTECH
Derry, US
Feb 26, 2010 1:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dont trust this company with Allen Lu as she is a scam from this company. They are very smoothe talkers and the took me for $1410. I too sent the money to Bi can for 41410. THEYARE BIG TIME SCAMMERS!

ComplaintsBoard
S
11:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony VERY VERY POOR SERVICE BACKUP

I HAD GIVEN MY PATOP FOR REPAIR ON 11.02.2010, FROM THEN ON WARD I AM RUNNING TO THEIR SERVICE CENTER, TO KNOW THE STATUS OF REPAIR, EVEN I HAD COMPLAINT TO THEIR CUSTOMER CARE CENTER AND WAS GIVEN A COMPLAINT NO 4925788, NO ONE IS RESPONSIBLE TO INFORM THE EXACT STATUS OF REPAIR, WHEN THEY ARE GOING TO GIVE ME MY LAPTOP BACK, THE SERVICE IS VERY VERY POOR, WHEN I WAS BUYING THIS PALTOP EVEN FEW OF MY FRIENDS HAD SUGGESTED ME NOT TO GO FOR SONY PRODUCTS IN INDIA, BECAUSE OF THEIR POOR SERVICE, I HAD A SIMMILAR EXPERIENCE WITH THEIR DIGITAL CAMERA A YEAR BACK.

PLEASE ANYONE CAN HELP ME.

Read full review of Sony
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
6:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony BODY OF MOBILE

I HAVE SUBMITTED MY MOBILE PHONE SINCE 29.12.2009 FOR CHANGE OF BODY. MY WORK ORDER NO.115646 .THIS SONY SERVICE CENTER IS IN THANE ETERNITY MALL MUMBAI INDIA. SINCE 1 N HALF SERVICE CENTER PERSON IS SAYING BODY IS NOT AVAILABLE WITH US WE HAVE ORDERED TO COMPANY.
I FEEL THAT IN ONE N HALF MONTH BODY CAN BE MADE AVAIL BY ANY SERVICE ACROSS THE WORLD.HE ALWAYS SAYS IT WILL TAKE A WEEK TO COME N WIIL BE READY BY NEXT MONTH.
I FEEL THEY R IGNORING CUSTOMERS URGENCIES.
PLEASE TAKE SOME SERIOUS N QUICK ACTION.
I NEED MY MOBILE.
THANK U.

Read full review of Sony
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
6:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony BAD SERVICE ATTITUDE AND QUALITY CONTROL

A laptop of Series SR was bought in July '09 with lines on screen during starting, shutting down and hibernating. Complaints had been made to the Sony distributor and a claim of software faulty was declared.
Due to the urgency of aboarding for studies and time constraint, laptop was brought overseas without sending into Sony Service Centre (Service takes 2~3 weeks).
4 months later, laptop was brought back to Malaysia for service. On the 19th Dec '09, SR was sent to Distributor and a claimed that 2~3 weeks of service time would be taken. On the 19th Jan '10, distributor called and said that laptop was available for collection. Upon collection, laptop was checked and a claimed of changing of LCD was made. However, obviously the problem of the laptop having lines during starting up, shutting down and hibernating was not solved at all.
A complaint was made directly to the KL service centre right after that. Staff from Sony said that they could only help me unless I send in my SR for the second time. On the 27th Jan '10, laptop was then send directly to JBS and a promise of 1~2 weeks of service would be taken. Calls were made to KL service centre for assurance and service tracking. KL claimed that it was due to the LCD and they were waiting for sparepart to arrive. A few complaints were made after a few days. a confirm date of 8th Mar '10 was given for the new LCD to arrive at KL. Due to the urgency, I requested a replacement or refund from Sony and they claimed that another 2~3 weeks would be taken for them to process it. However, I've already made myself clear that my flight was near to date and my laptop was still at KL waiting for the sparepart or replace or refund.
On 10th Feb '10, Sony service centre claimed that the LCD was fixed and they have already run it a few times for quality checking and so the laptop was sent back to JBS. Again, laptop still having the same problem upon my 2nd collection from service centre.
Upon the dissapointment, another complaint was made to KL service centre and laptop was then send back to KL again (for the 3rd time). After a few hours, KL staff called and claimed that the laptop problem was due to the specification and not all the SR having same problem.
On 11th Feb '10, staff called and said that no replacement will be done due to the specification of the laptop and ALL SR ARE HAVING THE SAME PROBLEM. Besides, a comment of " The problem of the screen is still the Quality Control tolerable range" was made from SONY. If there is QC, why only my laptop have such problem?
Another complaint of the loose LAN port cover was made at the same time. Nothing was done.

Read full review of Sony
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
6:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony No refund for game not received

In December I made a game purchase from the Playstation Network online store. I paid for the game, which I then downloaded to my system. The first time I tried to use the game I got a screen saying I needed to download an update before I could use it. But when it got to the download screen it would get to 1%-2% then stop, and eventually time out. I retried the download many, many times, always with the same result. I had no problem downloading the game from the online store (I even redownloaded it several more times), and can download system updates, so the problem seems to be on the other end.

I contacted Sony support, and was given various things to try (firewall changes, NAT forwarding configuration, etc.) None of them worked. I was then told it was a 3rd-party game, and they sent me to the ActiVision support site. I contacted them, but was told they had nothing to do with that game, and the original publisher apparently went out of business in 2002. I again contacted Sony support and asked them to either correct the problem or give me a refund. I was told they were 'researching' my issue. After 2 weeks I sent another message to ask the status, and received an automatic reply saying that address did not accept emails, even though I'd used it before to reply to their requests. I finally sent another message from their Web site, with all the details from my previous messages. I received this reply:

Thank you for writing us regarding your purchased content.
The following Knowledge Center article(s) may help resolve your problem:

Article Title: Requesting a refund
Article Link: http://playstation.custhelp.com/app/answers/detail/a_id/344

That URL is to a Web page that says "All PlayStation Store sales are final (no refunds) per the PlayStation®Network Terms of Service and User Agreement."

This was my first attempt at making a purchase from the Playstation store, and will certainly be my last.

Read full review of Sony
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
10:34 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony product not repaired within Warranty period

I purchased a Sony PSP model 3004 on 15th Feb'09 from Sony Centre, Palm beach Road, Vashi, Navi Mumbai. Sl no. of the device is 0274535 and the Tax Invoice no. of Sony Center is 6525/08-09

The PSP screen does not show the information correctly. I took this to the nearest service centre at Sri Sai in Sector 5 Vashi as this is in Warranty

The person refused to accept the product for repair just by looking at this and saying this is damaged. He said this can only be replaced by making 50% of the charges as the LCD has got burst from inside

There is absolutely no sign of any physical damage to the PSP. He refused to even give this in writing that he is not accepting the PSP because it is damaged.

I then complaint to their service head in Mumabai at Chandrashekhar.[protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com, [protected]@gmail.com

The response was again stating thatthe device is broken /damage the same cannot be consider in warranty services as per warranty term and condition.

I again informed that there is no sign of any physical damage. The LCD looks to be partly displaying the data due to its manufacturing defect and hence it must be replaced at no cost to me.

Despite several reminders to them they are not responding to my complaint.

kind regards // Prakash

Read full review of Sony and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
sonyindia
, IN
May 12, 2010 4:51 am EDT

Dear Sir,

Greetings from Sony India Team.

Request you to contact our Customer Care Center [protected] (Toll free) for assistance.

Warm Regards
Sony India Team

ComplaintsBoard
P
6:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony Stolen mobile phone

Dear sir/ Madam

Respected officer, My mobile phone was stolen by somebody during a function, so i please request you to track my mobile phone.

Here with i am giving the details of my stolen mobile

My Name: MadhuPrasad

Address: Mr.Madhuprasad, Sababha, 16, Gousecolony, udumalpet, Coimbatore, Tamilnadu, India.

Phone model: Sony Ericsson- 6300

Make: Sony Ericsson

Last used no: +[protected]

E-mail communication: [protected]@gmail.com

Missed date: 21-Oct-2009

IMEI No: [protected]

with kind regads

Read full review of Sony and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
SF67guy
, US
Jan 20, 2010 6:43 pm EST

Why don't you just call your cell number and tell the thief to be nice and return your phone and you will give him a lollipoop

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Sony contacts

Phone numbers

8800 200 7667 1800 103 7799 More phone numbers

Website

www.sony.net

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Sony?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sony Customer Service. Initial Sony complaints should be directed to their team directly. You can find contact details for Sony above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Sony. Discuss the issues you have had with Sony and work with their customer service team to find a resolution.