Sleepy's review: wrong product sale

Re: Invoice # 04259YQPATB
Order Date: 04/25/09 (attached)
Barb & Ken Estey
3 Mountain View Drive
Franklin NH 03235

Dear:

We began to look for a new mattress and box spring back in early March of 2009, with the intent of finding a firm but yet comfortable combination, primarily to replace a 20 + year Beauty Rest Mattress and Box Spring, which had developed severe body indentations and excessive wear, resulting in a most uncomfortable sleep. When we entered Sleepy’s in Concord NH, we were greeted by “Martha”. Martha commenced to introduce us to a mattress/body weight, etc. test to determine the right combinations for the two of us. Based on that test Martha had us zeroed in on a mattress that was a “Blue” level of an SRS set for both my wife and myself.

As we progressed thru the demonstration process we were introduced to “Chris” who sort of took over for Martha (Do your stores have “closers”?) and began the process all over again. Through a combination of observations, trying out lying on various models, etc., Chris determined that the best combination for us would be a “Blue” for me, and a “Tan” for my wife Barbara, based on build, weight and observations as we were trying out different combinations. We accepted his professional opinion and recommendation at that point, and subsequently ordered and had delivered the unit specified above.

That in hindsight was the absolutely wrong recommendation on Chris’s part, and wrong decision on our part, based on less than a year (not the 20 + we got from the prior mattress) of use with this combination. The Tan side for my wife is significantly worse than our previous mattress combination, and has resulted in back pain on my wife’s part, uncomfortable sleep, and a impression on both her side, based on the softness of the Tan base, and even worse permanent impression on my side which is “Blue”. We turn our mattress every 45 days as instructed, but because of the Tan/Blue combination, we are unable to swap sides. Bad situation, all the way around.

I just wanted Sleepy’s to know that we are a very dissatisfied customer, that spends too many nights tossing and turning, and wakes up with less than a good nights sleep, based on this purchase. After spending $1189.96 we should have and did expect a better value for our money, and a more comfortable nights sleep.

Even though we know that you have a 21-day “exchange policy”, I believe that this is insufficient time to determine whether a mattress will hold up under nightly usage. We request some level of consideration based on the above facts.

Thank you for your consideration,

Ken and Barbara Estey

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