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SelectQuote Insurance Complaints - Terrible service and communications!

Review all SelectQuote Insurance complaints

SelectQuote Insurance

Posted: 2007-09-17 by Joe Banos

[send email]

Terrible service and communications!

Complaint Rating:

SelectQuote
www.selectquote.com

SelectQuote, on line insurance brokers. Service is terrible, communications terrible. In summary, after 4 months of missteps, I am still waiting for my final quote. I would not recommend SelectQuote.

Comments

United States

Health & Life Insurance

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Date | Rating

550 days ago by Get Real [send email]

0 Votes

Oddly enough - I found their service incredibly good. While having to answer all of the underwriting questions is a bit tedious it's better to be up front with that stuff in the beginning because (as their representative explained to me) the more complete, the faster they can match you with a good deal.

232 days ago by

BobCat1955

0 Votes

TERRIBLE! I completed the application and health tests 2 months ago, and they STILL have not completed underwriting. I can get no return calls from my "case specialist" and must leave voice mails because she NEVER seems to be available to answer when I call.

232 days ago by

BobCat1955

+1 Votes

I agree 100%
Their customer service is awful

227 days ago by

Smitcher

0 Votes

I agree completely . . . my adventure started in Feb of '09, & I still don't have a policy. Yikes - why get involved??

149 days ago by

Idontwanttofillthisin

0 Votes

This company does bait & switch & is a waste of time to deal with. Check with friends who have term life insurance instead, when looking for yours.

Here's what happened to me:
1. They gave me a $27/month quote for $500K 20 year term life insurance policy - I'm a 38 year old woman in good health, non-smoker.
2. After I did all the paperwork & blood work, because of 2 auto accidents listed as my fault on my DMV records they said it would be $200/month for the $500K policy I wanted, but I could get $100K 10 year term life insurance policy for $35 / month, saying I could cancel at anytime, say after 2-5 years when the auto accidents came off my record to get another policy with an amount closer to the original rate I was quoted
3. Then they sent me a 57 year policy with no cancellation provisions, where the premiums just get ridiculous after 10-years $65, 000 / year at age 95 $22, 000 a year at age 48 on a $100K policy. Insane. And they expected me just to sign that? Excuse me? I said yes to a 10 year term policy for a lot less coverage and a much higher premium than I wanted & they want me to sign something for 57 years with no provisions for canceling, as they had said. I wanted something that matched what I agreed to. What I was sent was bull shit.

128 days ago by

kevron

0 Votes

Just aweful!! I have been getting the run around since July. It is now Nov. and not in effect. If it is this hard to start a policy, just imagine how hard it would be for your loved ones to collect!

117 days ago by

Guyguy

-1 Votes

None of you seem to understand the life insurance approval process. SelectQuote is an Agency who matches you with the best company. If it takes a long time to get approved or your not approved at the rate quoted, it's because of your health/DMV/medical records.

If you are not honest with your agent, or if your doctor takes 3 months to send medical records to the insurance company--guess what?--it's going to take a while and it's not your agents fault...and if you have 2 at fault auto accidents, you are a higher risk. Stop making excuses for you bad health or driving record and deal with reality

102 days ago by

raiderpower

+1 Votes

Someone needs to explain Life Insurance Basic Principles and Underwriting 101 to Idontwanttofillthisin.

94 days ago by

jnwmom59

+1 Votes

raiderpower, i dont think that many people have all the issues at hand that you claim is the reason for the poor processing.My guess is you are an agent and making excuses for piss poor service.

39 days ago by

eye2eye

-1 Votes

reading all this aweful stories I wont even call them Thanks guys

25 days ago by

julesjules

0 Votes

Yes, I agree the above guy in definitely an agent, ya think???? I won't waste my time. Thanks all for your reviews, select quote just lost me before they got me.

20 days ago by

sofurious

-1 Votes

I should have checked this site before I started with Select Quote (SQ). I'm very healthy, no bad driving record, and my application filed in last December stacked now and the rep doesn't help me. Well, compared to you guys, this period is not so long but here's the story. The insurance company William P requested my doctor to send them my medical record. Doctor's office sent it early Jan. The process stopped then. SQ guy told me (when I asked him) that some information was missing and they are waiting for that from my Dr. I talked to the Dr's office and they didn't know what was missing. I told about it to this SQ guy 3 weeks ago and asked him to contact with William P to make clear request to my doctor. Well he said "doctor knows what is missing". (Hey I just spoke to the office!) And nobody took any action. I received last week a kind of refusal notice from William P due to this lack of information!! SQ guy is supposed to contact WP tomorrow and to give me the update. He even asked me if I want to go re-start with another insurance company. Is this their way to make money? Another quote, another commission?
Sorry if my spelling is terrible. I'm in fact green card holder immigrant. Can this be a reason why insurance companies don't want to deal with me?

16 days ago by

h8town

+1 Votes

I got a policy in 5 weeks just like my agent told me. lots of questions but super happy with the product I received.
I would agree that some of you folks need to educate yourself in Life Insurance, and what is involved in the process of getting it.

21 hrs 50 mins ago by

leon7

0 Votes

Delays from the insurance co. yes, but it's been 90 days since my application, and today, I don't know if I'm insured or not -- very poor communication and service from SQ.