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SelectQuote Insurance Complaints & Reviews - Terrible service and communications! |
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SelectQuote Insurance |
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Terrible service and communications!
Complaint Rating: 
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SelectQuote
www.selectquote.com
SelectQuote, on line insurance brokers. Service is terrible, communications terrible. In summary, after 4 months of missteps, I am still waiting for my final quote. I would not recommend SelectQuote.
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 United States |
 Health & Life Insurance |
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| Oddly enough - I found their service incredibly good. While having to answer all of the underwriting questions is a bit tedious it's better to be up front with that stuff in the beginning because (as their representative explained to me) the more complete, the faster they can match you with a good deal. |
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| TERRIBLE! I completed the application and health tests 2 months ago, and they STILL have not completed underwriting. I can get no return calls from my "case specialist" and must leave voice mails because she NEVER seems to be available to answer when I call. |
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I agree 100%
Their customer service is awful |
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| I agree completely . . . my adventure started in Feb of '09, & I still don't have a policy. Yikes - why get involved?? |
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This company does bait & switch & is a waste of time to deal with. Check with friends who have term life insurance instead, when looking for yours.
Here's what happened to me:
1. They gave me a $27/month quote for $500K 20 year term life insurance policy - I'm a 38 year old woman in good health, non-smoker.
2. After I did all the paperwork & blood work, because of 2 auto accidents listed as my fault on my DMV records they said it would be $200/month for the $500K policy I wanted, but I could get $100K 10 year term life insurance policy for $35 / month, saying I could cancel at anytime, say after 2-5 years when the auto accidents came off my record to get another policy with an amount closer to the original rate I was quoted
3. Then they sent me a 57 year policy with no cancellation provisions, where the premiums just get ridiculous after 10-years $65, 000 / year at age 95 $22, 000 a year at age 48 on a $100K policy. Insane. And they expected me just to sign that? Excuse me? I said yes to a 10 year term policy for a lot less coverage and a much higher premium than I wanted & they want me to sign something for 57 years with no provisions for canceling, as they had said. I wanted something that matched what I agreed to. What I was sent was bull shit. |
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| Just aweful!! I have been getting the run around since July. It is now Nov. and not in effect. If it is this hard to start a policy, just imagine how hard it would be for your loved ones to collect! |
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None of you seem to understand the life insurance approval process. SelectQuote is an Agency who matches you with the best company. If it takes a long time to get approved or your not approved at the rate quoted, it's because of your health/DMV/medical records.
If you are not honest with your agent, or if your doctor takes 3 months to send medical records to the insurance company--guess what?--it's going to take a while and it's not your agents fault...and if you have 2 at fault auto accidents, you are a higher risk. Stop making excuses for you bad health or driving record and deal with reality |
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| Someone needs to explain Life Insurance Basic Principles and Underwriting 101 to Idontwanttofillthisin. |
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| raiderpower, i dont think that many people have all the issues at hand that you claim is the reason for the poor processing.My guess is you are an agent and making excuses for piss poor service. |
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| reading all this aweful stories I wont even call them Thanks guys |
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| Yes, I agree the above guy in definitely an agent, ya think???? I won't waste my time. Thanks all for your reviews, select quote just lost me before they got me. |
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I should have checked this site before I started with Select Quote (SQ). I'm very healthy, no bad driving record, and my application filed in last December stacked now and the rep doesn't help me. Well, compared to you guys, this period is not so long but here's the story. The insurance company William P requested my doctor to send them my medical record. Doctor's office sent it early Jan. The process stopped then. SQ guy told me (when I asked him) that some information was missing and they are waiting for that from my Dr. I talked to the Dr's office and they didn't know what was missing. I told about it to this SQ guy 3 weeks ago and asked him to contact with William P to make clear request to my doctor. Well he said "doctor knows what is missing". (Hey I just spoke to the office!) And nobody took any action. I received last week a kind of refusal notice from William P due to this lack of information!! SQ guy is supposed to contact WP tomorrow and to give me the update. He even asked me if I want to go re-start with another insurance company. Is this their way to make money? Another quote, another commission?
Sorry if my spelling is terrible. I'm in fact green card holder immigrant. Can this be a reason why insurance companies don't want to deal with me? |
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I got a policy in 5 weeks just like my agent told me. lots of questions but super happy with the product I received.
I would agree that some of you folks need to educate yourself in Life Insurance, and what is involved in the process of getting it. |
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| Delays from the insurance co. yes, but it's been 90 days since my application, and today, I don't know if I'm insured or not -- very poor communication and service from SQ. |
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| My husband and I are both moderate risk in our late 30's. He has chronic pain management and I have weight issues. SelectQuote found us both $500k 20 year term policies quickly and relatively inexpensively. We each got a better rate from different life insurance companies, so I pay two bills a month instead of one. I found them super helpful, and love to deal with any company that communicates through email, instead of just making me wait on hold. I was referred by two co-workers who also both had positive experiences. Thumbs up. |
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I am an agent in Florida and write business everyday. I am certainly glad to see so many of you trying to secure your famalies future. I did not understand how important it was until I became an agent. I run into these issues with term policies all the time when i get calls to come by a home to discuss someones policy they purchased off a television advertisement only to find out its not what they thought it was or after just a few years they can no longer afford the premiums. I will make this simple. Always deal with an agent you can sit down with face to face, and don't buy any policy from them untill you un derstand how it will affect you now and in the future. There are many options available so try and find an agent who is focused more on taking the time to find what works best for you and your family. Remember, if it sounds to good to be true, it probably is.
kind regards
Kevin B |
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| Select quote has the worst customer service I have ever experienced in my life. The agent was insultive and rude on phone. Please don't let these people ruin your day because they ruined mine the day I called them. |
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| Goo gaa goo gaa get your head out of your ass anything advertised on tv is a scam. When are you idiots going to learn |
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Oh FOR REALREAL?...you sound like a realreal charmer. I suppose Bush's cousin planted the explosives in the World Trade Center too, huh...???
Well, Select Quote's radio ad...that I hear ever 47 seconds or so...makes it sound so easy.
After reading these complaints however, I'm going to shop around further.
I certainly don't subscribe to the, if-it's-on-TV-it's-a-scam mentality but I will look around further.
Thanks for you folks' time in leveling your complaints...it worked. |
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| Life insurance is a process. Information comes from many sources to the Insurance Carrier and must be reviewed as part of the decision making process. If there is an extended delay it is usually due to incomplete records, delays receiving state driving reports or additional medical information not noted on an application. I can understand the frustration for the person seeking insurance however it is often not the agents fault. They do the best they can to expedite the situation however in some cases it is out of the insurance carriers or agents control when outside agencies do not cooperate. The vast majority of policies at SelectQuote Insurance process extremely fast with great efficiency. You will not see those post on a complaint board because those clients are completely happy with their service. Occasionally there are bumps in the road and it is unfortunate that this happens but it is just reality when dealing with so much required information to gain an approval. That being said I would implore those reading these post to temper the criticism with this additional information about the process and yes I do work in Life Insurance which means I have an inside understanding of the process. |
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