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The end of November I received an email saying that "since you reported your sears card lost or stolen, we have cancelled your account and you will be receiving new cards within two weeks."
I IMMEDIATELY called them to tell them NO-ONE had called them to report our cards lost or stolen. They said that they had a "record" of the call and it was too late, to just wait for my new cards in the mail.
I pay my bills online and can no longer access their website due to them shutting off my cards. A phone payment costs over $13 each time..convenient isn't it?
I called this evening and was rudely told that "she called and cancelled the account, referring to my husband, whose name looks like a females name."
I asked for a supervisor, I was informed that there is NOTHING they can do, they WILL NOT issue new cards, and I will have to APPLY for new credit.
After working hard to repair our credit, it will take two hits due to the SEARS CARD SERVICE CENTER, one for cancelling one of our longest credit accounts, and another IF we choose to apply for new credit.
What a Great Company!
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