Complaint Rating:

I had the worst experience at Sears. This was at the store in Town East Mall in Mesquite, Texas. I went to the appliance section to see a manager about a problem with my TV. I spoke to a person, but he was not the manager. He said he would get the manager to call me. A manager never called so I called 2 days later. I spoke to the manager and he was very rude and impatient. I asked him for his name and he told me "unfortunately I don't give out my last name, but my first name is Willis. I asked him for a number to speak with someone above him and he gave me the number to the appliance repair center. I called and complained on the phone, but no one has even called me back. I will never spend money at Sears again and I will advise anyone I know to do the same. I have been in customer service most of my life and have never seen any company conduct themselves in this manner.