Complaint Rating:

Company information:
Bidz.com
Israel
www.bidz.com

In 2006, I won in an auction from Bidz Israel, what was described as a silver and peridot necklace. The item didn't arrive within a reasonable amount of time and so I contacted the seller to ask for tracking information for my shipment. He gave me a phoney tracking number, so I contacted him and let him know that I was unable to track the item. He asked me to give it another week or two and to contact him again if the necklace hadn't arrived. Two weeks later, I still had no necklace, so I contacted the seller. He didn't respond, so I went to apply for a refund from PayPal. It turned out that this scammer used delaying tactics, knowing that I would not be able to receive a PayPal refund, since the transaction by this time was more than 6 weeks old. I contacted Bidz to make a complaint, and what did they tell me? To contact the seller! The seller by this time was no longer responding to my demands for either a refund or a new item to be sent to me. To be honest, I don't think there was ever an item to begin with. I lost nearly $100 on that scam. I don't expect restitution at this point, but am just writing this to warn others. Also, I purchased what was described as a gemstone necklace made from "gemstone chips" of citrine, peridot, etc. What I got was a colored glass necklace, which faded after two years of use - not worth at all what I paid for it. I have received some nice items from Bidz, but now will never do business with them again for their lack of vigilance for scammers on their site, and the questionable quality of their products.