Complaint Rating:

Company information:
Bally Total Fitness
United States
ballyfitness.com

When I purchased 4 trainer sessions, their was no indication either through signage, verbal notification, or contract, that there was an expiration date. When I moved to another city, I asked for a refund, as Bally's had not been able to schedule me for the sessions. I was directed to their call center, who told me they had expired and could not be refunded.

The manager of the local center, countered, saying they had not expired, but that he could not refund the money. If I wanted to get 'trained', I could come in.

Since I don't live in San Antonio any longer, that doesn't make sense. Plus there was absolutely no notification of these restrictions.