I placed an order over the phone. Was told the order would go out right away and assumed when they took my order that it was being shipped right away. I was given a tracking number and link to check on the status of the shipment the very next day. When the tracking didn't show anything for a couple of weeks I got concerned and called them.
They informed me the walkboards were out of stock. Would have been nice to know that ! How long would they have put me off if I hadn't called. I pay for product, I expect them to have inventory to fill the order or let me know at the time they take my order. They did me a "BIG" favor by shipping the scaffolding without the walkboards. They said the walkboards would arrive at Scaffoldmart soon and as soon as they do they would ship them out to me.
I had to rent walkboards at $12.50 each per week times 16 walkboards...$1200 later and my new walkboards finally arrive. I talked to Randy at Scaffoldmart and explained that I felt I was owed some compensation. Randy said he couldn't do a thing for me. Asked to speak to a supervisor and Gray put all this on me and said I made the choice to accept the partial order. Like I had a choice at that point.
I continue to get e-mails from them thanking me for the order, they hope my last order was a positive experience and that if there is anything they can do for me in the future to not hesitate to drop them a line. What a joke..."positive experience", ya right !
My idea of customer service is when you as a company screws up an order you do whatever you can at all costs to make it up the customer. I didn't even ask for full reimbursement, I just said any help would be appreciated. They help out not even the slightest little bit. Hell even a gift card saying sorry would be somewhat appreciated...
My rant...Scaffoldmart...positive experience...MAKE ME LAUGH.